I know Rezzy is currently targeted as a chatbot to assist with guest messaging but where my biggest value out of Rezzy could come is if it had the ability to review and analyze all guest communications, booking history, and other data and do analysis.
For example I would love to ask it questions like: "How many times have guests asked about the mattress or bedding in this particular property? What were their concerns, questions, or comments about?"
I could get really nice summaries of this if I was able to access all of this information from another LLM but that's not trivial either.
Another great use of LLM tech would be a documentation chatbot where I could ask questions about how to do specific workflows in OR and have it give me tutorials or suggestions. I currently use Gemini or ChatGPT for this, and it's pretty good - but an even better integration is the support chatbot built into tools like Breezeway which you can ask it how to do something, and it will give you instructions without you searching through docs.
Thanks for your consideration!
