Rezzy: Use correct guest name when responding in Airbnb messages

1 Vote Closed
Alece
Jul 13, 2026 2:25 PM
Member for 6 years 404 posts

Airbnb allows other travelers to be added to the message thread. When one of those other travelers sends a message, even though their name is visible in the OR inbox, Rezzy always inserts the primary booker's name in its reply. PLEASE modify this so Rezzy correctly addresses whomever sent the message it's responding to.

Rex C
Jul 13, 2026 3:30 PM
OR Team Member Member for 4 years 87 posts

Hi Alece, I believe Rezzy is supposed to recognize who is writing in and respond to them correctly. I've located an Inbox thread on your account where this is not happening and I'm passing this up to our engineers for review.

Rex C
Jul 16, 2026 1:19 PM
OR Team Member Member for 4 years 87 posts

Thanks for bringing this to our attention, it is a bug that has been passed to the Engineers for review and repair. Keep an eye on the Latest Updates page for details when it's released, but we'll get it fixed soon!

Alece
Jul 16, 2026 1:21 PM
Member for 6 years 404 posts

Thanks Rex!