Rezzy: Use correct guest name when responding in Airbnb messages

1 Vote Requested
Alece
4 hrs ago
Member for 6 years 387 posts

Airbnb allows other travelers to be added to the message thread. When one of those other travelers sends a message, even though their name is visible in the OR inbox, Rezzy always inserts the primary booker's name in its reply. PLEASE modify this so Rezzy correctly addresses whomever sent the message it's responding to.

Rex C
3 hrs ago
OR Team Member Member for 4 years 85 posts

Hi Alece, I believe Rezzy is supposed to recognize who is writing in and respond to them correctly. I've located an Inbox thread on your account where this is not happening and I'm passing this up to our engineers for review.