Rezzy: Use correct guest name when responding in Airbnb messages
Airbnb allows other travelers to be added to the message thread. When one of those other travelers sends a message, even though their name is visible in the OR inbox, Rezzy always inserts the primary booker's name in its reply. PLEASE modify this so Rezzy correctly addresses whomever sent the message it's responding to.
Hi Alece, I believe Rezzy is supposed to recognize who is writing in and respond to them correctly. I've located an Inbox thread on your account where this is not happening and I'm passing this up to our engineers for review.
Thanks for bringing this to our attention, it is a bug that has been passed to the Engineers for review and repair. Keep an eye on the Latest Updates page for details when it's released, but we'll get it fixed soon!
Thanks Rex!