I know the FAQ feature is still in its early stages, so hopefully this is already on the drawing board. It would be extremely handy for the answers Rezzy comes up with to depend upon the season a guest is asking about! For example, what hours is the pool open, or what kind of outdoor activities are available?
Hi Elliot,
Great question, and you’ll be glad to know you can already accomplish this today without any new development. Rezzy will happily choose the right seasonal answer as long as the FAQ itself is structured in a way the model can interpret.
I recorded a quick Loom that shows this working in real time, along with an example of how to format your FAQs so Rezzy knows what to do:
Enhancing FAQs with Seasonal Activity Prompts 🌟 - Watch Video
Here is the core idea.
Rather than writing a single generic answer like “The pool is open from X to Y,” you can give Rezzy a season based list of answers and a short instruction that tells it how to choose the correct one based on the guest’s stay dates. Rezzy will automatically read your date ranges and match them to the guest’s context.
Below is an example you can copy and adapt.
Example Seasonal FAQ Prompt
FAQ Question:
What hours is the pool open
FAQ Answer:
Pool Hours by Season
Please select the section that matches the guest’s stay dates. If no dates are provided, use the schedule for the current season or ask the guest for their dates.
• Summer Season, May 1 to September 30
The pool is open daily from 9 a.m. to 9 p.m. All outdoor water features are available.
• Fall Season, October 1 to October 31
The pool is open with limited hours, 10 a.m. to 6 p.m.
• Winter Season, November 1 to March 15
The outdoor pool is closed for the season, but the hot tub remains open daily from 10 a.m. to 8 p.m.
• Spring Season, March 16 to April 30
The pool is open weather permitting with reduced hours from 10 a.m. to 6 p.m.
Rezzy will read this and:
If the guest is already booked, it uses their stay dates
If the guest gives dates in the chat, it uses those
If no dates are known, it defaults to the current season or asks for clarification
I also included an outdoor activities example in the Loom, and the same structure works for fireplaces, festivals, amenities, weather dependent attractions, and more.
Because Rezzy is an LLM, the key is simply telling it how to behave inside the FAQ. Once the instructions and date ranges are included, Rezzy takes care of the rest.
Let me know if you want help drafting prompts for your exact property or amenities, happy to assist.
Wow, that looks fantastic!
I was thinking of this in terms of "Question: Answer" but it looks like it's really much more like "If a guest asks about x, I'd like you to respond in y way." This is going to be fun!