Timed Auto-Reply if No Response in 10 Minutes

I’d love to see an option where OwnerRez automatically sends a customizable message if a guest inquiry or message hasn’t been answered within a set time frame (for example, 10 minutes)

For example:

A guest sends an inquiry.

If no host response is sent within 10 minutes, the system fires off a one-time auto-reply such as, “Thanks for reaching out—we’ll be right with you.”

The message should cancel if we respond before the 10-minute mark.

This would protect response times and let guests know they’re acknowledged, without replacing personalized replies.

Hey Karen,

Also take a look at some other Feature Requests I found and see if they might be close to what you're suggesting!