Triggers Based on Custom Fields

Status: Requested 10 Votes
Chris O
Jun 26, 2023 9:47 AM
Joined Mar, 2023 22 posts

I would like to trigger emails and alerts based on the status of a custom field. For example if a custom field is blank, send an alert to account email or third party provider. I would also like to be able to use it as a condition to prevent some messages being sent until the custom field has a value.

John M
Oct 16, 2025 8:29 PM
Joined Sep, 2024 25 posts

Another use case is when you use authenticator.com linked to OwnerRez and want to send a reminder if the user has not yet authenticated.

Travis S
Dec 6, 2025 2:43 PM
Joined Jun, 2023 9 posts

They need more triggers period.

 

Try to set a trigger that will be sent to a guest Sunday.  The only way I could do it is to create 7 different Triggers based on their arrival date and conditions.  That will only cover guests that stay for 1 week.  That covers the vast majority of my needs but it was a bit much to do it that way.

Bri
Jan 6, 2026 12:35 PM
OR Team Member Joined Mar, 2022 620 posts

They need more triggers period.

 

Try to set a trigger that will be sent to a guest Sunday.  The only way I could do it is to create 7 different Triggers based on their arrival date and conditions.  That will only cover guests that stay for 1 week.  That covers the vast majority of my needs but it was a bit much to do it that way.

by Travis S – Dec 6, 2025 7:43 PM (UTC)

Hey Travis,

Sounds like what you're looking for are Recurring Triggers, which we have in testing at this time. You can find the Feature Request for that and follow along for updates here - https://www.ownerrez.com/forums/requests/trigger-for-exact-day-of-week-trash-reminders