I’d like to suggest a future enhancement related to communication visibility. There are times when it’s important for us to see all emails associated with a specific property and the exact order in which they are sent. Right now, I’m not aware of a simple way to view this in one place.
It would be extremely helpful if we could click on a property and see a complete communication workflow that shows, in timeline order, every system message, template, and trigger that would be sent from the time of booking forward.
Just to clarify, I know we can see the communication history, and also the scheduled communication within each booking. Sometimes it's necessary to see it at the property level, before the booking even occurs so when the bosses say "Hey, show me a visual workflow of all the emails a guest receives from time of booking for property XYZ" there is something that shows it ALL.
YES! It is so challenging to visualize/understand the message flow. We annually go through to update all messages and man it's extra laborious because of this.
Hey Shannon,
We have the Trigger Forecast that can be filtered by property, but it will show you messages set to fire for individual bookings and does not show System Messages.
Alternatively, you can filter (by property) and sort your Triggers grid to see what is scheduled to fire when at that property (just click the Description column header to sort it. It'll list event based Triggers first and then scheduled ones), but if you're using the description field in any of your Triggers, that will throw the grid sort off. The grid uses the timing of the Trigger firing in the Description column by default, and any descriptions applied manually will throw them out of order. Here's an example. These are in order from first to last:
But if I add a description to the "1 day before booking arrives" Trigger, we see it moves to a different spot now:
I understand that your request includes seeing System Messages as well which we don't include in the Triggers grid unless you've customized a System Message, and this request remains open for voting. I did want to let you know what was possible at present though.
Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.
Thanks for this, Bri. This is helpful. I can just slightly customize all our system messages and then they should show up here!
You bet! Not a perfect solution by any means, and I definitely see the value in this request.
Thanks for writing it up and have an awesome weekend. 😎
