Feature Requests

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We have added some pictures that include text because it really helps with common questions, and some people don't read descriptions but will read short text in the photos.

We have two sets of photos with text.  The first is a floor plan.  The second is a group of photos going over amenities in rooms.  I know this is included in the description, but we have found some guests just don't like reading that much text and consume the information best this way.

However, the text photos violate VRBO's terms of service.  However, they are permissible on Airbnb.

So the suggestion is to limit certain photos to not transfer over to every platform.  I could limit these text photos to just Airbnb and the website.

Hi Wesley - It's in active development. Two pinned posts at the top of this feature request topic share the latest and a sneak peak. We hope to get it into testing very soon.

The inbox will not show upcoming messages. However, you can see what is upcoming by looking at the Messages tab of a booking or the Trigger Forecast.

Did this just get dropped?  I would love this.  The post is from 3 years ago.  Any idea when this will roll out of development?

Also, would this inbox allow us to see the automated messages in line as well?  And then the future messages too?

A roadmap of updates would be really nice. However, I understand there's a fine line between being transparent with customers and limiting the knowledge competitors have about future plans.

It seems it has been planned for a really long time. Getting frustrated with OR with empty promises.

I bet it's coming out when the promised v2 PM area comes out and they said it would be by the end of 2024.

I see it is "planned", is there an update or estimated eta for the roll out of this feature?

I am waiting for this feature for long time,but at the moment,wiith expenses import sheet works very well 

This would be incredibly helpful! 

I will jump in with a Me too...

In the chat window I should easily be able to see basic booking info. The property especially, and dates of stay. It takes too many clicks to get to that info and on mobile it's even worse. Please put all the relevant information easily visible in here. I would suggest the Listing name, dates of stay and the guest's phone number.

Thanks.

Agreed, would be very helpful.

We are in desperate need of this feature. This is a manual monthly task that should absolutely be automated.

I was under the impression...

Within the "legal" section of a booking, when the host selects "Request eSignature" and subsequently the guest goes to resign RA, it provides the guest (name for each guest) fields to be updated, as so with initial booking RA eSignature.

...not so!

It only provides the path for resigning the RA, as is. Am I missing something, or does this need to be a (basic) feature added?

I would like to see all bookings show on the owners statements regardless if there is a zero balance. Owners would love to see all the bookings and finances all on one place ( as would PM and cohosts). 

This mostly affects Airbnb bookings as they have a cohosting option which allows for direct payment. For those people who cohost,  if you try to fill in your property management statement with a direct remittance to owner, it will result in a zero balance and therefore knock the booking off the owner statement.

Although this is intentional to have any booking showing with as your remittance to be not displayed, my request is for this to be displayed with a balance of zero, showing all owners the complete picture of the month on one page.

The owners statement should like like this:

All Bookings including financials

All Expenses including financials

Bookings-
expenses=

total owed to owner or total to be paid to PM by owner.

Very nice, thank you!

[This topic has been closed as a duplicate of another topic (Owner stay reservations, not just blocks)]

[Another topic was closed as a duplicate of this topic (Please create a category for Owner Bookings)]

Tag Automations v1 was released today! More capabilities are to be added to it in the future.

Learn more by reading the support article.

When I'm replying to guests or composing emails, the editor does not automatically add the period at the end of the sentence. It would be nice if the system did this like all other editors.

Hi,

This isn't really possible at this time, so I went ahead and moved your ask to the feature request forum.

Hi Sloanish,

At this time, it doesn't appear there are any updates. I'd recommend pushing for more upvotes on this change if you'd like to see tt prioritized as a potential change.

Off Topic
What insurance company do you use to allow gold cart rentals with your VR home?

Any more progress on this?

Is there any way to update a contact's photo? We have almost exclusively Airbnb guests and it seems like OR should be able to import profile pictures based on the guest's Airbnb account, but ours just show a bunch of seemingly random fractal patterns. I cannot for the life of me find any way to update this picture within OR, even manually.

Hi! My mobile device is modern and the swiping doesn’t work within the app. I have to go back via “menu” which is inconvenient..

Hey Shannon,

The old Progressive Web App (PWA) would have been redirecting to our newer domain (app.ownerrez.com) which likely did show browser buttons as you're describing. You were viewing it in a browser because of that redirect.

Now that you've installed the new PWA, it is natively going to app.ownerrez.com with no redirect necessary. There are no back and forward buttons, etc. This is expected behavior, and we do not have plans to add navigation buttons as modern mobile devices should allow you to swipe to perform these same actions.

It's hugely helpful to be able to set a default preset for filtering bookings, but it would be even better if we could save multiple filter presets with custom names. It would be great if that could apply to the inbox, quotes, inquiries, and contacts lists as well!

Airbnb additional guests added to bookings as co-travelers are viewable in OR booking conversations and are added to the OR contacts list as individual, first-name only contacts. It would be great if there was some way to see which booking those contacts came from!

I'm sure there are tons of other scenarios where being able to associate multiple contacts with a single booking would be beneficial (e.g. ID collection purposes, sending offers).