Feature Requests

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Thermostat Integration 41 replies

Chris K
Jan 3, 2022 4:23 PM
Joined Dec, 2020 6 posts

Digital thermostats have become a very popular addition to rental properties. They allow owners to reduce costs when the homes are not occupied during very cold or hot days. 

I would like to request a feature that would integrate with a third party controller to automatically turn thermostats up or down based on guest reservations. Ideally there would be an option to adjust it a day or two ahead of their arrival.

I have just installed Daikin AC units in Florida rentals, so would like the integration to work with the DaikinOne system.

Remote Pool Heat Control Integration 2 replies

Chris K
Jan 3, 2022 4:19 PM
Joined Dec, 2020 6 posts

For owners who have pools at their rentals, optional pool heat is a popular way to increase revenue. Pool heat can now be remotely controlled via a number of third party controllers. However, the owner must still manually turn the heat on/off for each guest.

I would like to request a feature that would integrate with a third party controller to automatically turn the pool heat on or off based on the guests reservation. Ideally there would be an option to turn it on a day or two ahead of their arrival.

Add ADR to booking calendar popup 1 reply

Tim
Jan 3, 2022 10:53 AM
Joined Oct, 2018 51 posts

Please add ADR to the popup when hovering over a booking. ADR is the best way to see at a glance how much you're getting for various bookings.  The total isn't helpful because the duration of the stay varies.

 

Number of nights column for Owner statements 3 replies

Chris L
Jan 2, 2022 3:01 PM
Joined May, 2017 209 posts

One of my clients wants the same. She can back into it using the check-in/check-out dates, but that's unnecessary work.

Full API sync with Breezeway 24 replies

Chris L
Jan 2, 2022 2:59 PM
Joined May, 2017 209 posts

They also have an automation where a guest can use a special door code when they lock up for the final time which will trigger the "check out" process which includes letting management know or the cleaner know that the property is available early for cleaning.

I have been wondering if there were a way to do this!! I will have to look into Breezeway. Bonus if they can get an API integration with OR!

Allow discount code to be flat rate 6 replies

Rim Lakes Vacation Rentals -
Dec 31, 2021 6:55 PM
Joined Dec, 2020 12 posts

I would also like the ability to discount one night stay.  

Button to enable normal email automations for manual bookings 3 replies

Rich S
Dec 30, 2021 12:52 PM
Joined Dec, 2018 302 posts

I don't really understand the original request? My guests get sent a rental form for all manual bookings regardless of how they arrive. Having a signed rental agreement is essential. All my automation runs off of that in just the same way it would from an API booking. Although different routes are followed depending on the source the principle is the same.

It would be nice to be able to do the opposite "Skip All" Button on bookings messages.

For example, a guest stays for a few days then comes back 3 days later and pays cash. I don't want all the emails sent to them again.

It's now harder to select skip on any messages as it's in a drop-down now whereas it used to be a button. I have mentioned this before but it never got reverted.

Not sure, I assume you're doing it manually, but Ken told me that the default for manual bookings is for the standard automated emails to be turned off.  I know that's what happened in my case. 

Button to enable normal email automations for manual bookings 3 replies

Le Touquet Holid
Dec 30, 2021 12:36 PM
Joined Nov, 2018 113 posts

I don't really understand the original request? My guests get sent a rental form for all manual bookings regardless of how they arrive. Having a signed rental agreement is essential. All my automation runs off of that in just the same way it would from an API booking. Although different routes are followed depending on the source the principle is the same.

It would be nice to be able to do the opposite "Skip All" Button on bookings messages.

For example, a guest stays for a few days then comes back 3 days later and pays cash. I don't want all the emails sent to them again.

It's now harder to select skip on any messages as it's in a drop-down now whereas it used to be a button. I have mentioned this before but it never got reverted.

Booking Overview shows Legal Agreement Status 0 replies

Arrive and Thriv
Dec 29, 2021 11:14 PM
Joined Aug, 2020 39 posts

I love that we can see Card Status in the Booking Overview area.  The only other thing I would need in order to not have to click through multiple tabs for every booking to verify a bookings status would be to add a Legal Agreements status on the same front Overview page.  All it would need is a check mark or the phrase "Agreement on File" - Then we're basically home free on the main page!

Full API sync with Breezeway 24 replies

Arrive and Thriv
Dec 29, 2021 4:35 PM
Joined Aug, 2020 39 posts

Breezeway is quickly becoming the key software for STR operations in the industry.  Cleaning schedules, maintenance assignment, team assignments, automation, supply volumes, etc.  Full API connection with their open API would be a huge step forward for OwnerRez partners. 

Breezeway integrates with an incredible amount of 3rd parties, so API sync with Breezeway would open up a lot of 3rd party connections as well.  One such integration is smart locks and check-in / check-out processes.  Breezeway allows for guests to click a link that is automatically sent to guests which states when they check in or check out.  They also have an automation where a guest can use a special door code when they lock up for the final time which will trigger the "check out" process which includes letting management know or the cleaner know that the property is available early for cleaning.  This is just one of MANY fantastic Breezeway integrations.  It would open up many doors for OwnerRez clients if there was a full Breezeway API integration.

Multiple Rental Contracts for 1+ month stays 1 reply

Arrive and Thriv
Dec 29, 2021 4:12 PM
Joined Aug, 2020 39 posts

I love this idea.  We often have multiple month guests who would like to pay monthly as well, so this would solve both problems, potentially, and allow for a payment at the beginning of each month, much like a long-term rent.

Collect Photo ID Option in Rental Agreement 198 replies

Shay G
Dec 29, 2021 11:29 AM
Joined Jun, 2019 14 posts

Thanks for the update.  Looking forward to this much needed feature.

Warmly,

Shannon Garrett 

Different Minimum Nights Rule for Different Channels 6 replies

Andrew and Brittney G
Dec 29, 2021 9:25 AM
Joined Oct, 2021 16 posts

I also would like to see this feature added.  I would like to be able to allow 5 night stays on my direct booking website (with only sunday check-ins) so that summer guests who don't want the full week would be able to book Sunday through Friday morning, and then there would be a summer weekend available I can offer at a premium.  This would be an awesome way to drive direct bookings IMO.  

Collect Photo ID Option in Rental Agreement 198 replies

Sloanish
Dec 28, 2021 6:04 PM
Joined Jun, 2018 166 posts

I went down the rabbit hole and worked on this.

You can clone an existing form which makes it VERY easy. 

https://www.jotform.com/help/42-how-to-clone-an-existing-form-from-a-url/

Jot has a lot of help and advice and is very impressive at the free level.

Perhaps OR can host a nice form or two for all of us to clone?
Please do not create a bunch of IDs 

I integrated the files to go to Google Drive which is very secure. Below shows how to do it to get it into a subfolder that makes sense. The time and id make it so the folders are unique. Each guest gets their very own folder. Ideally, we could bring in departure dates so we can easily delete these after the guest leaves. I could not get the {NAME} field to work well.
https://www.jotform.com/answers/1390696-google-drive-integration-ability-to-customize-the-integration-path-to-put-all-integrated-forms-under-one-main-folder

https://www.allthingssecured.com/tips/how-secure-is-google-drive/#google-drive-security

 

Here is the Welcome and first page of the form.
I am putting these screenshots here so you can see the entire form without creating a whole bunch of IDs that would clog up the works.

Here are the two image submission pages. All I did was add some instructions.

And finally the Thank You Page. Not you have the option to send emails etc..

 

Collect Photo ID Option in Rental Agreement 198 replies

Donna M
Dec 28, 2021 6:02 PM
Joined Sep, 2017 45 posts

At the risk of hijacking the thread... If the contract is not initialed I resend to have it completed prior to completion of booking- which is stated in my home's description and requirements. Of course- The bottom line is the bottom line signature.  By having those very specific clauses initialed there will be NO saying " I didn't know!"

Collect Photo ID Option in Rental Agreement 198 replies

Donna M
Dec 28, 2021 6:02 PM
Joined Sep, 2017 45 posts

At the risk of hijacking the thread... If the contract is not initialed I resend to have it completed prior to completion of booking- which is stated in my home's description and requirements. Of course- The bottom line is the bottom line signature.  By having those very specific clauses initialed there will be NO saying " I didn't know!"

Collect Photo ID Option in Rental Agreement 198 replies

Donna M
Dec 28, 2021 6:02 PM
Joined Sep, 2017 45 posts

At the risk of hijacking the thread... If the contract is not initialed I resend to have it completed prior to completion of booking- which is stated in my home's description and requirements. Of course- The bottom line is the bottom line signature.  By having those very specific clauses initialed there will be NO saying " I didn't know!"

Collect Photo ID Option in Rental Agreement 198 replies

Sloanish
Dec 28, 2021 5:45 PM
Joined Jun, 2018 166 posts

I am not a fan of initials. If, for some reason, they don't initial one of the clauses does that create an issue if you have to enforce that clause?

You are just asking for trouble with initials everywhere. IMHO

Add eRentalLock format xxx-xxx-xxxx (3-3-4) 0 replies

John H
Dec 28, 2021 4:04 PM
Joined Dec, 2021 1 post

I love the eRentalLock integration with OwnerRez, but would like to see a 3-3-4 formatting option for eRentalLock's 10 digit codes.  3-3-4 format is very familiar to US 10 digit phone numbers.

Collect Photo ID Option in Rental Agreement 198 replies

Donna M
Dec 28, 2021 3:29 PM
Joined Sep, 2017 45 posts

Like others noted, I am using Jotform to collect ID images and selfies of guests holding their IDs with a link in my OR rental agreement.  I was using Jotform for all of my rental agreements (prior to OR) with great success.  I'm no super techie but maybe an integration with Jotform would do the trick?

by Anne – Dec 28, 2021 4:45 PM (UTC)

Thanks for this- Jotform may be an easier way to go.

I may consider including a request of photo IDs within my contract which is sent under separate cover via Docusign because it asks for initials at various clauses (another wish item for many of us).

 

Currently I use Touchstay (https://touchstay.com/ -an available API). In my Guidebook I include a Google Doc Registration form (which requires a gmail account) that asks guests to present photo IDs, as well as all other guest names and license plate info.

Optional Surcharges on Booking Channels 5 replies

Glenn Moore
Dec 28, 2021 2:47 PM
Joined Nov, 2012 80 posts

I am not sure if this has been discussed previously (I could not find it in the search) and I am suspecting that the answer is NO.   But is there any way to get optional surcharges to be available for booking though channels?  Case in point:  I have an optional pool heating surcharge.  If the renters select it, then it adds $15/night to the overall rate and I then know to activate the heating for them.   Most of my bookings come through AirBnB and some through VRBO and a small few through direct.   Is there anyway when someone books through AirBnB that they can see the pool heating option and check it?  Or is this a limitation of the channel manager and/or of the booking sites?

Tx.

Glenn

Collect Photo ID Option in Rental Agreement 198 replies

Scott J
Dec 28, 2021 2:21 PM
Joined Mar, 2019 229 posts

I would also like to see this.

-------------------------------

Add this and
Also, consider adding an address verification API.
Groups like Melissa provide this.
I went through my rental this year and 14 had bad addresses uploaded by guests.
Tremendous potential for fraud here.

by Sloanish – Dec 15, 2021 8:25 PM (UTC)

 

Collect Photo ID Option in Rental Agreement 198 replies

Luxury Solterra
Dec 28, 2021 1:59 PM
Joined Aug, 2019 15 posts

I use a template that asks all new bookings, regardless of where from, to sign my rental agreement and provide this information. After the RA is signed it sends a link to the signed agreement to the guest and I tweaked to included the link to the Jotform so I can get the guest’s identification.

Collect Photo ID Option in Rental Agreement 198 replies

GeorgyGirl2020
Dec 28, 2021 1:53 PM
Joined Jun, 2020 7 posts

I am hoping to get someone

to be very specific about JotForm

....and to share a step by step process on how to integrate this JotForm request within 

a standard Agreement that is sent out by OR automatically to every booking, 

.....or use it another way through OR.

Such as: ( step by step ) 

1. Go to JotForm.com and sign up for free account

2. Go To Templates on left 

3. Go to file upload form

4.  etc etc

5. Copy link and add / insert into legal agreement form 

^^^ if the above is correct / just an example ****

I am better with "steps" than general instructions.

Thanks again

 

Collect Photo ID Option in Rental Agreement 198 replies

Sloanish
Dec 28, 2021 1:51 PM
Joined Jun, 2018 166 posts

Thank you Solterra Beach V

FYI I ran a test on the system using your link. Thanks for showing us the way.

What situation creates the need for this?

What is the overall policy:

  • ID for everyone?
  • Just for certain properties?
  • Just when bookings are done within 30 days?

I would love to see a 1,2,3.. flow of how to use this.

More than that, it would be great if OR could roll this in 

Collect Photo ID Option in Rental Agreement 198 replies

Carla S
Dec 28, 2021 1:34 PM
Joined Feb, 2021 3 posts

Following..

Collect Photo ID Option in Rental Agreement 198 replies

Renee R
Dec 28, 2021 1:00 PM
Joined Sep, 2019 1 post

I am new to this conversation so forgive me if its been answered. How do I find jot form and connect it to OR?

I am not very savvy with this 

Renee R

Collect Photo ID Option in Rental Agreement 198 replies

Anne
Dec 28, 2021 12:33 PM
Joined Jul, 2021 7 posts

Yes, I'm using the free version but was using the paid version for all of my rental agreements prior to signing up for OR.

Collect Photo ID Option in Rental Agreement 198 replies

Luxury Solterra
Dec 28, 2021 12:32 PM
Joined Aug, 2019 15 posts

Jotform is free to use for this basic form.

Collect Photo ID Option in Rental Agreement 198 replies

Anne
Dec 28, 2021 12:31 PM
Joined Jul, 2021 7 posts

GeorgyGirl,

Jotform is surprisingly easy and user friendly to use.  On the Publish tab, there is a shareable link that you can add to your rental agreement and emails.