Feature Requests

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Unfortunately, Square doesn't support cards on file or passing in card numbers which is required for API integrations with HomeAway, booking.com etc. They only support the model where you send a Square form or embed to the guest and they key in their card numbers that way. That's why we haven't gotten to adding support for Square at this point.

Lynnbrook has different pricing models depending on your volume and mix of cards, so they can get you the best price for your situation, which is why they don't have a published price that applies to everybody.

If you want a processor similar to Square, look at Stripe. They're also 2.9% + 0.30 like Square.

Can you please add SquareUp as a credit card processor???? I would guess many of us use them. (Ps: dismissed Lynnbrook because they don’t publish their fees).

What would you actually use this for? There are several hundred individual data points for each property if you include them all - that would be one huge and clumsy spreadsheet! And if you didn't include them all, you'd still have to go back and review the listing manually anyway.

An annual review is an excellent idea and a good practice. The best way to do this would be to check your Hosted Website's listing for each property, if you have one, because that will always show exactly what is in the OwnerRez database.

It would be nice to be able to run a report which will show all the listing details for a property. We could use something like this for our yearly property audits to make sure all listing details are current and up-to-date. This would also highlight any new listing feature/detail fields that have been added/modified during your system upgrades.

We could also use a blank one for when we are on boarding a new property.

Yes, we're seeing more and more requests for this feature, so it'll probably come along eventually.

Take a look at "Tools" then "Email History". Use the "Filter" tab at the upper, left to narrow your results.

Would be nice if there was an easier way to block dates for check-in & out. For example, I don't want anyone checking in or out on a holiday, but there's no place in the holiday settings to show that. That seems to mean I have to set up a season for every holiday, every year, because the day-of-week or the date changes each year. Maybe you could add something on the Holidays page with generic check boxes to allow in/out day of, day before and day after. Would love check boxes for every holiday, but that may be too much. Thanks!

Its great that we can see the history of emails that are related to a reservations.

It would ALSO be good to see the history of emails related to an email template or Trigger. This is useful when we need to change or update a template and may need to see who received it BEFORE we changed it so we can send an update to them. At the moment, that requires going through each reservation -- or does it?

The OwnerRez rental agreements are designed to be signed electronically, so they don't need to be printed out.

However, they're really HTML and can be rendered into PDFs, so it's possible to design an agreement that could be printed out and physically signed.

Would love a report that could be downloaded for each guest for a registration form, where it populates name, email, check-in and check-out dates and space where I could add policies to the bottom, etc. Print to get guests to sign when they check in.

It would be really good to have the S&U tax report break out the taxes for each day or the month. In our jurisdictions, taxes are due in the month they are incurred. So, if a booking crosses month boundaries you are supposed to pay the taxes of the days in the month. Also, makes it easy to document the tax payments should the jurisdiction ever do an audit. Print out the report and show the check register.

figured it out, with the field thing--it isn't IN my agreement but on the form that they fill out.

In my town, the guest has to provide all of the names of guests as well as the ages of anyone under 25. I had a field for that in my original booking agreement, but don't seem to see how to add that to the one I am customizing for this site. Also, my Pet addendum has several spots for them to initial and I'm not sure where I can put those fields. My only other option is to send an additional email asking for guests names, but I'd rather not do that.

Yes, we've been seeing more requests to make the calendar stripe configurable. That's probably something you'll see eventually.

It would be fantastic to be able to add notes to the calendar, such as "early checkin" or "water heater repairman coming today", etc without blocking the date. Want to make it REALLY FANTASTIC and possibly less work to code? Overlay a Google Calendar on top of the booking calendar!!! Then we can put whatever we want on the Google calendar and see it overlayed with bookings. I am getting excited just thinking about it. I know we can already do the reverse, but it's not as good because in google calendar we can easily click on bookings and navigate right to what we need

The booking calendar colored ribbon currently shows the guest name and number of guests in parenthesis. Can I suggest you also include on the ribbon:
The listing site it came from.
A hyperlink to the reservation on the listing site.
A hyperlink to email the guest.
A "fully paid" indicator.

Obviously this would get crowded, so you'd probably have to make it user-configurable

Chris - I don't have a good example to look at at the moment, but I recall them using the color red along with a short text warning. Sticks out in a very obvious way when min nights is > gap.

Yes, we agree... it's on the development list. We have a number of improvements we want to do to the Triggers, and that's one of them.

Hi Valarie,
I have a a similar situation with different specifics. In my case every condo has a different wifi password, some have mini-split a/c units and some have central air...it was crazy trying to get the right instructions to the right guest without a 10-page arrival note. I simply couldn't use the same for all.

For these situations that require personalized or specific info, I created "Arrival Info" templates "by property" versus sending to all. This way I can adjust just that unit if the password changes - or if anything else in that specific property changes. If you have 20+ properties this may be a big task but hopefully you only have to do it once. I have 14 and I find this to be the easiest and most "property specific" way to address the nitty gritty property-specific details. For example, I have 102 Arrival Info template but also have 202, 203, 204, etc.... It has been a lifesaver to be able to send very detailed info. And, the guest truly thinks you have sent them a custom email meant just for them.

Good luck! Happy to help if needed. Beth

It would be nice to be able to trigger an email based on NO REVIEW RECEIVED so we could send a "reminder", just for example at the 10-day mark, for a guest to leave a review. Not critical, but nice.

That's an interesting idea. How do VRBO show it? That calendar already gets really busy, perhaps with an optional overlay.

You don't really need to worry about that in OwnerRez though -- instead set the min nights in gaps rule on the property. When you set that rule, if there's a gap where the min nights are longer than the gap, it'll reduce the min nights to the the length of the gap.

For example, if you've got a 5 night min and a gap of 3 nights, and you set min nights in gap to 2, it'll reduce the min nights to 3 in that 3 night gap.

Would be nice for the calendar to highlight inappropriate min-night settings, such as 3 night minimum set on a single open night.

VRBO started doing this a few weeks ago and it's hugely useful, even moreso with OR because the Rate Calendar by default shows multiple months at a glance.

Right now there's only one listing site/channel per booking so there's no way to set a combination of VRBO and also EVOLVE -- you have to pick one or the other and key your triggers based on that.

We do have plans to rework this into a two layer setting with channel and source separately so the tracking can be more detailed. No ETA on that yet though.

Yep, both the "last pushed" date and the "push all" are things we've got on the list.

I really wish the channels would just remove the restrictions and property mins on API's and we could just directly hit API everywhere -- that'd simplify all of this immensely!

That's a good one! Noted.

Chuck - I think you might be talking about custom sources. I just emailed the OR folks and got a response that the way to distinguish (for example) expedia bookings from vrbo is to create a custom source for expedia. Otherwise the default is vrbo.

If you are just dealing with historical bookings you should be able to create a custom source where the Name is 'EVOLVE' and just leave the domain name field blank. You might need to update your past bookings manually, or hopefully you could do some kind of import from a spreadsheet where you update all of those bookings in one pass.

Any way to create/use a custom booking channel?

I left EVOLVE recently but am still honoring a lot of bookings I am managing in OR. I have entered all the details through either Excel imports or manual entry. But now, I have a need to differentiate an EVOLVE/VRBO booking (example) from my own VRBO booking to build some triggers and different email templates. But, I *want* to list channel as VRBO even if it came through EVOLVE as I want to be able to evaluate the effectiveness of the different channels. I thought about using a CUSTOM FIELD but don't seem to be able to use that in some triggers AND I would really like to see EVOLVE reservations indicated in some of the reports and grids in OR.

Any ideas?

I've previously asked for a sparkline type of history on spot rate changes, but a simpler to implement but still useful feature would be for OR to keep a record of the last pushed rate/min night setting for each property. That would give users a useful way to double check in the details (before pushing rates) which dates have changed. Might be a little complicated since the listing collapses common values into groups and maybe only some dates changed, but possibly there could be a toggle to show the changed history ungrouped.

As it is it's not really easy/practical when making 20+ changes to visually see them in the details listing, so one must just hope it is all correct.

(edit) Would also be nice of the date/time of the last push was captured on the channel bridge page with the 'push' button. It's necessary to push all properties individually, and then wait 60 seconds for the push, so it's easy to be distracted and miss a property. Or maybe add a method to 'push all' properties.

Would be nice if the current date was prominently highlighted.

Here's my simplistic view...

- Deposits on Rentals - INCOME
- Invoice Posting - DON'T CARE ITS JUST AN INVOICE
- Handling Credit Card Payments that get imported as 3rd Party payments (Lynnbrook vs Guest Name) - INCOME
- Credit Card Fees - FEE (but you may not see this)
- Security Deposit, whether in cash or as a Credit Card Authorization - TYPICALLY IS OFFSET BY REFUNDS. ANY POSITIVE==INCOME
- Refunds of the Security Deposit - SEE PREVIOUS

If you do direct bookings and accept credit cards, just put those fees against some kind of FEE account, probably those are useful to reduce income.

An accountant primarily cares about how much you earned in income, and then they'll look at your expenses and see if any of that can offset your financial picture, perhaps by reducing income or by adding to the cost basis of your property (ie: repairs).

You'd be pretty close if all you did was put income in one quickbooks account and expenses into another, no need for tracking guest names or anything more fine grained.

None of the above addresses sales tax payments, maybe that's part of your question? In the state of CO I've been told that you don't need to pay sales tax on the amount due to cleaning. I personally have been paying that in the past, but next quarter I'll look more closely.