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Chris Hynes

OwnerRez Team Member
Member for 13 years
1406 posts
Topic

General Help and Questions » Ability to block/free calendar periods by guest 'groups'?

We've recently added the ability to create a quote that blocks time, so if you have a particular set of guests that always book the same week every year you can create a quote and check the "Hold the…

(Posted Sep 13, 2021 1:12 PM)

Feature Requests » Please get the old rate calendar back

Yes, the new layout is a recent update. We're definitely going to continue refining and tightening up the new layout -- you'll see more updates in the coming weeks.

(Posted Sep 13, 2021 12:37 PM)

Feature Requests » Venmo as method of payment?

As far as I know, the only Venmo API is through Braintree. We do support the Braintree gateway, but only for credit cards right now. We may add support for other non-card methods that Braintree suppo…

(Posted Sep 10, 2021 1:04 PM)

General Help and Questions » Add-ons/Packages

It is climbing up the todo list and we have plans for a larger guest form overhaul, but still no firm ETA as of yet.

(Posted Sep 10, 2021 1:01 PM)

Feature Requests » Collect Photo ID Option in Rental Agreement

ID upload is still in the works -- it's part of a much larger renter agreement overhaul to make agreements more powerful, more mobile friendly, and add additional custom field types like files, image…

(Posted Sep 10, 2021 12:52 PM)

General Help and Questions » Airbnb Primary Host

The API can only connect to a single account for listing management -- this makes sense because you can only be pushing availability/pricing from one spot, handling bookings and calendars in one spot…

(Posted Aug 18, 2021 6:59 PM)

General Help and Questions » Airbnb Primary Host

I heard back from Airbnb support on this and the Primary Host permission isn't enough to manage a listing via API. Only the account that created the listing can manage it via API.

(Posted Aug 13, 2021 8:06 AM)

Feature Requests » Support for multiple locks on a single property?

The locks that support assigning codes can program the same code for multiple locks: https://www.ownerrez.com/support/articles/door-locks-technical-functional-differences -- that's currently RemoteLo…

(Posted Aug 9, 2021 5:04 PM)

Feature Requests » An important configuration feature to support more revenue

I believe this is possible with our mutual blocking feature: https://www.ownerrez.com/support/articles/combined-properties-blockoff-lockoff Is there a difference I'm missing about the scenario you'r…

(Posted Aug 9, 2021 6:47 AM)

General Help and Questions » Last minute (less than 30 days) reservations customizations

There's not a way to set dynamic arrival/departure day rules based on days from now criteria. We do have an update in the works that will add arrival/departure day rules to the individual nightly …

(Posted Aug 2, 2021 12:46 PM)

Feature Requests » Ability to edit the canceled booking details (Title)

This update has now been released, so you can use the change/move button even if the booking has been canceled.

(Posted Jul 30, 2021 7:39 AM)

Feature Requests » Ability to edit the canceled booking details (Title)

Good point -- this used to be possible when Info was a separate edit screen, but when we merged everything into one change/move screen it is now not possible. We'll get an update out to make that ch…

(Posted Jul 27, 2021 2:18 PM)

Feature Requests » Adding a "Private Feedback" section to the review process

Hey Alece! If you go to a booking, go to the Reviews tab and click the "Request from Guest" button, you'll see what the guest review experience looks like. There is a Public Review box at the top, a…

(Posted Jul 23, 2021 7:11 PM)

General Help and Questions » UK style dates

Yep, definitely on the to-do list but it's a large change that needs to be made at once. Right now the date pickers use US style, so at least you can know that if you're picking a date it's US style.…

(Posted Jul 23, 2021 8:36 AM)

General Help and Questions » Under Rules: Setting to change minimum nights if there is a gap

Ahhhhh, I'm going to have to eat some crow here. You're right -- because the gap is exactly 3, which is not less than the minimum of 3, the instead rule still doesn't kick in. It would kick in if the…

(Posted Jul 19, 2021 1:23 PM)

General Help and Questions » Under Rules: Setting to change minimum nights if there is a gap

Exactly! If you set the gap rule to "allow a booking that fills the entire gap, at least 2 nights" -- then min nights will be decreased to allow 2 night bookings in 2 night gaps (but not 3 night g…

(Posted Jul 19, 2021 7:22 AM)

General Help and Questions » Under Rules: Setting to change minimum nights if there is a gap

Do you have longer mins, where in gaps you don't want to give a 2 night min? If so, I see what you're saying there. If two nights in gaps is fine, do a rule of "During Gaps, use this minimum inste…

(Posted Jul 17, 2021 4:18 PM)

General Help and Questions » Under Rules: Setting to change minimum nights if there is a gap

For the purposes of minimum night gap rules, those are targeting gaps where the available nights are less than the minimum nights for the period. The point of the minimum night gap rules is to make g…

(Posted Jul 16, 2021 7:50 PM)

General Help and Questions » Is there a report that captures Custom Fields?

Ahh, yes there's not a format for individual fields or tags the stays report. Tags are great for individual asks on a booking -- you can see them on the booking List view and if you export that vi…

(Posted Jul 16, 2021 2:26 PM)

General Help and Questions » Is there a report that captures Custom Fields?

On which thing particularly? This thread covers 3 different feature areas.

(Posted Jul 16, 2021 10:48 AM)