Topic	Posted
Feature Requests » Employee / Housekeeping Login We released portal access for employees/housekeeping last month: https://www.ownerrez.com/blog/portal-access-for-owners-and-staff-released. That allows you to grant access to see different levels of … (Posted Aug 29, 2017 8:57 AM)	Aug 29, 2017 8:57 AM
General Help and Questions » Security deposit for 3rd party bookings Are you looking at the payment form or the security deposit form? The security deposit form should always only allow credit card or PayPal. EDIT: I looked up above and the point is to give a payment… (Posted Aug 26, 2017 9:50 AM)	Aug 26, 2017 9:50 AM
Feature Requests » Add Listing Site to Auto Responder Setup Options This has now been released: https://www.ownerrez.com/blog/enhanced-autoresponders. We did one better than just the listing site criteria and added time of day criteria as well ;-) (Posted Aug 22, 2017 9:31 PM)	Aug 22, 2017 9:31 PM
Blog » Enhanced Autoresponders with Listing Site and Time of Day criteria With the rise of walled garden listing sites, it's become important to be able to customize inquiry responses depending on which site the inquiry came from. Some regional sites still include guest … (Posted Aug 22, 2017 9:24 PM)	Aug 22, 2017 9:24 PM
General Help and Questions » Trouble uploading a rental agreement ("error converting document") Can you email the document to support@ownerreservations.com? I'll have a look. (Posted Aug 18, 2017 5:53 PM)	Aug 18, 2017 5:53 PM
General Help and Questions » Potentially simple request [quote=BlueMtnCabins][quote=Marinas Edge]Interesting thing just came up. Our guests that auto booked on VRBO didn't receive our emails because VRBO isn't passing email addresses through iCal. Wonder… (Posted Aug 17, 2017 9:45 AM)	Aug 17, 2017 9:45 AM
General Help and Questions » Is travel insurance email now sent automatically? Yep, optional still works the same way. However, we recently fixed a hole in the workflow on check bookings and travel insurance. Travel insurance requires a credit card, so before if a guest select… (Posted Aug 17, 2017 8:32 AM)	Aug 17, 2017 8:32 AM
Blog » Portal access for owners and staff released! There's been some debate on this internally. Portal access is a pretty big ball of features, and something we'll be adding to over time with scheduling for cleaning, maintenance, etc. The way a lot o… (Posted Aug 16, 2017 9:51 AM)	Aug 16, 2017 9:51 AM
General Help and Questions » Anyone know of any calendar/thermostat integrations available? I was looking for iCal import on their site. I don't think they have it, but if they did it would be very cool -- you could do a setting where it was 78 degrees during events and 75 degrees the rest … (Posted Aug 14, 2017 10:50 AM)	Aug 14, 2017 10:50 AM
Feature Requests » Add Listing Site to Auto Responder Setup Options Yep, this is rising in priority. We'll keep you posted as we get into it, but it should be soon. (Posted Aug 14, 2017 9:39 AM)	Aug 14, 2017 9:39 AM
General Help and Questions » FlipKey inquiries don't have arrival and departure dates nor # of guests Looks like FK changed their inquiry email format slightly, but just enough to throw off our parser. We've now released a hotfix that addresses the issue. Can you send through another test inquiry? (Posted Aug 13, 2017 12:42 PM)	Aug 13, 2017 12:42 PM
General Help and Questions » FlipKey inquiries don't have arrival and departure dates nor # of guests I see the test inquiries in your account and we're looking into the issue. (Posted Aug 13, 2017 12:27 PM)	Aug 13, 2017 12:27 PM
Blog » Enhanced Surcharges, Discounts, and Add-Ons When I wrote the article for that, I added the images by hand -- and we immediately realized that we'd need to add an upload button so you can do it yourself. We just rolled out an update that adds … (Posted Aug 12, 2017 9:44 AM)	Aug 12, 2017 9:44 AM
Feature Requests » Wheelhouse We've been in contact with the Wheelhouse guys, and an integration is possible in theory but we haven't yet completed it. Are you going based on their standard auto price or doing the detailed season… (Posted Aug 6, 2017 6:00 PM)	Aug 6, 2017 6:00 PM
General Help and Questions » Tripadvisor inquires getting number of people incorrect Yep, they both use the same format. The hotfix for this is now released. (Posted Aug 6, 2017 12:53 PM)	Aug 6, 2017 12:53 PM
General Help and Questions » Tripadvisor inquires getting number of people incorrect Thanks for the heads up! Looks like TA finally added adults/children into the email instead of just the guests which they had before. We'll get our parser updated to handle the new format and a hotf… (Posted Aug 6, 2017 10:09 AM)	Aug 6, 2017 10:09 AM
General Help and Questions » cannot email quote getting error We had an error in the deployment earlier. This is now fixed. (Posted Aug 6, 2017 12:10 AM)	Aug 6, 2017 12:10 AM
General Help and Questions » How did you find us? optional question/field This is a good one. I know several people put text on their site asking them to enter that in the comments, but that's sort of brittle. We could put a free text field for that on the widget, but ther… (Posted Aug 5, 2017 10:09 PM)	Aug 5, 2017 10:09 PM
Blog » Enhanced Surcharges, Discounts, and Add-Ons Yeah! We need to make a badge for that :-D Hotfix is now released. How's the sort look now? (Posted Aug 5, 2017 10:07 PM)	Aug 5, 2017 10:07 PM
Blog » Enhanced Surcharges, Discounts, and Add-Ons I looked into this and the problem is that we weren't using the position for optional surcharges, only for the automatically added ones. We're testing a hotfix for this, will let you know when its r… (Posted Aug 4, 2017 1:00 PM)	Aug 4, 2017 1:00 PM