| Topic | Posted |
|---|---|
General Help and Questions » Calling all Smoky Mountains TN OR users - mutual referral .No need to use our hosted site. Custom/personal sites are good too! (Posted May 9, 2019 9:09 AM) |
May 9, 2019 9:09 AM |
General Help and Questions » Google direct booking[quote=JTVRs]Didn't know that VRs not supposed to be in Google like that. Where did you read that?[/quote] It's buried in one of the back support areas. If you go here: https://support.google.com/… (Posted May 2, 2019 4:43 PM) |
May 2, 2019 4:43 PM |
General Help and Questions » Google direct booking[quote=BlueMtnCabins]what is SERP? [/quote] Search Engine Result Page. It's what a search engine shows when you type in a word or phrase. Google "Place" results (which are a mix of GMB and other t… (Posted May 2, 2019 4:39 PM) |
May 2, 2019 4:39 PM |
General Chat » Alternative to PayPal payment processingEmma, thanks for reaching out about your product. However, OwnerRez does not currently integrate with Paycron so it would not be possible to use within OwnerRez as a payment processing alternative. … (Posted May 2, 2019 9:39 AM) |
May 2, 2019 9:39 AM |
Feature Requests » Suggest you combine Seasons and Seasonal Rates into one systemWe are doing exactly that. The separate nature of Seasons and Rates is going away and they are going to be combined and simplified. Seasonal Rates will still exist - as separate from Spot Rates - b… (Posted May 2, 2019 9:36 AM) |
May 2, 2019 9:36 AM |
General Help and Questions » Marriot is getting into the home rental space!Not surprising. Everyone in travel is licking their chops for vacation rentals. Only a few like Booking.com have managed to make it work. It takes a lot of time and capital, and I don't think they … (Posted May 2, 2019 9:34 AM) |
May 2, 2019 9:34 AM |
General Help and Questions » Travel insurance - at least 30 days priorYes that's correct - up to the day of their final payment. Here's what we check before passing the request across to Travel Guard for processing: - We validate that the booking is in USD currency -… (Posted May 2, 2019 9:32 AM) |
May 2, 2019 9:32 AM |
General Help and Questions » sent guest email / guest responded / responded email not showing up in OwnerRezYes, this is normal. When we send emails out of OwnerRez (to the guest on your behalf) we use your email address as the REPLY-TO header. When the guest replies, their reply goes back to you directl… (Posted May 2, 2019 9:25 AM) |
May 2, 2019 9:25 AM |
General Help and Questions » Third Party AlertsThanks, BlueMtn! That's exactly it. You can also add a lot more customization by creating a custom template and a trigger to send it. But the easy option is what BlueMtn said. (Posted May 2, 2019 9:22 AM) |
May 2, 2019 9:22 AM |
General Help and Questions » Default email templatesThere is no way (currently) to disable the system hard-coded ones but you can create a template with your own message. We are actively working on fixing this area to be much clearer and, as part of … (Posted May 2, 2019 9:21 AM) |
May 2, 2019 9:21 AM |
General Help and Questions » Google direct bookingAnd FYI - it's a great thing to do if you can get validated and set it up. Google My Business listings show photos, reviews, etc right in the middle of SERPs bypassing the major listing sites. It c… (Posted May 2, 2019 9:19 AM) |
May 2, 2019 9:19 AM |
General Help and Questions » Google direct bookingTechnically, vacation rentals are not supposed to be on Google My Business - it's one of their listed "does not qualify" biz types. However, like all things Google, it's all automated on their side … (Posted May 2, 2019 9:18 AM) |
May 2, 2019 9:18 AM |
General Help and Questions » Tripz.comI wanted to add my two cents... I've seen rentals on Tripz now for many years that have yet to get a single lead from it. Of course, the leads could have happened without realizing it (because ther… (Posted May 2, 2019 9:16 AM) |
May 2, 2019 9:16 AM |
General Help and Questions » Calling all Smoky Mountains TN OR users - mutual referral .Great shout-out, BlueMtn. FYI - later in 2019, we'd like to build out a "resources" area of the site where users can share renter agreements, email templates, triggers, website content etc. As part… (Posted May 2, 2019 9:12 AM) |
May 2, 2019 9:12 AM |
Blog » Security deposit auto-release, hosted website menu customization and Channel Bridge manual modeA large update went out yesterday afternoon, and I wanted to drop a quick note about some of the major changes that were part of that release. Security Deposits now automatically release in [x] d… (Posted Apr 23, 2019 9:31 AM) |
Apr 23, 2019 9:31 AM |
General Help and Questions » Email Triggers on a Day of the weekThere isn't a way to do that currently, but it's something we've kicked around internally. It's difficult to create a scheduled time for that. We'd have to say trigger off of "middle of the stay" an… (Posted Apr 22, 2019 3:22 PM) |
Apr 22, 2019 3:22 PM |
General Help and Questions » Airbnb sync issuesIt appears that - at least for the moment - the guest info is showing again in the Airbnb calendar feeds. Maybe they were testing the waters to see what the backlash would be? 😉 (Posted Apr 22, 2019 1:44 PM) |
Apr 22, 2019 1:44 PM |
General Help and Questions » Airbnb sync issuesHi everyone, we wrote a blog post about this here: https://www.ownerrez.com/blog/airbnb-bookings-no-longer-showing-guest-name-phone-and-email (Posted Apr 21, 2019 5:32 PM) |
Apr 21, 2019 5:32 PM |
Blog » Airbnb bookings no longer showing guest name, phone and emailAs many of you have already noticed, Airbnb bookings are coming in (via the calendar import) without any guest name, phone, email address or other details on them. This is happening because, some… (Posted Apr 21, 2019 5:28 PM) |
Apr 21, 2019 5:28 PM |
Feature Requests » Igloohome Lock IntegrationYes, it's time based like eRL. (Posted Apr 15, 2019 1:46 PM) |
Apr 15, 2019 1:46 PM |
