| Topic | Posted |
|---|---|
Blog » About the Dec 26th Outage@Brittany Any action made in OwnerRez (changing a photo, updating a rate, changing availability) is already queued to update on the Airbnb side. It may not have happened yet because the channel queue… (Posted Dec 27, 2022 4:06 PM) |
Dec 27, 2022 4:06 PM |
Blog » About the Dec 26th OutageTwo more questions have been added, so please refresh again and read. Booking.com and triggering full resyncs for Airbnb. (Posted Dec 27, 2022 3:42 PM) |
Dec 27, 2022 3:42 PM |
Blog » About the Dec 26th OutageHi everyone, we updated this blog post with a FAQ section. Please refresh and give it a read. We covered most of the questions that have come in the most, and we'll be adding more over the next 48 … (Posted Dec 27, 2022 2:52 PM) |
Dec 27, 2022 2:52 PM |
Blog » About the Dec 26th OutageOn December 26th, OwnerRez experienced a database corruption issue with our cloud service provider. We saw the issue right away and started working on it, but there was a domino effect that grew … (Posted Dec 27, 2022 9:48 AM) |
Dec 27, 2022 9:48 AM |
Feature Requests » Schlage EncodeHey Jami, thanks for checking in on it. We have considered direct integration with lock brands, but traditionally we've integrated with third parties that do many locks at once to give customers more… (Posted Dec 20, 2022 12:56 PM) |
Dec 20, 2022 12:56 PM |
Feature Requests » Having the option to expense taxes on the line itemHi Danielle, we are moving to a model where taxes are an expense like any other (and will show on statements if the PM remits them) so in theory it should be possible for us to make this happen the s… (Posted Dec 16, 2022 4:06 PM) |
Dec 16, 2022 4:06 PM |
Feature Requests » Year End Statement for PMThere is a lot of active development going on on this. There has been a years-long problem of how commission, tax, etc are stored now where they do not register as "expenses". That throws off year-… (Posted Dec 13, 2022 11:03 AM) |
Dec 13, 2022 11:03 AM |
Blog » New OwnerRez pricing for 2023As of yesterday, Portal Access is now free for all and has been moved to a new Team Access area under the account menu. We also dropped Zapier integration (invite only) and a large Property Descript… (Posted Nov 22, 2022 8:05 AM) |
Nov 22, 2022 8:05 AM |
Feature Requests » Zapier IntegrationHey everyone, I wanted to drop a quick note here that Zapier integration is out but invite-only at the moment. If you'd like to request access, please message the helpdesk (help@) and we'll get you … (Posted Nov 22, 2022 8:03 AM) |
Nov 22, 2022 8:03 AM |
Blog » New OwnerRez pricing for 2023Yes, great point. By "rare" I mean that the major OTAs (Air, Trip, Vrbo) all standardized on first and second/final payment structure years ago so the industry kind of followed that. Back in the da… (Posted Nov 3, 2022 1:46 PM) |
Nov 3, 2022 1:46 PM |
Blog » New OwnerRez pricing for 2023Tim, I agree with you on the payment schedule issue. It's been kicked around internally for a long time. You are correct about that being one of the older pressing issues. I think it hasn't seen m… (Posted Nov 3, 2022 11:25 AM) |
Nov 3, 2022 11:25 AM |
Blog » New OwnerRez pricing for 2023Hi Luis, Thanks for your continued feedback and ideas. Re: training course: could be addressed via a training course I agree, and we started our https://www.ownerrez.com/webinars webin… (Posted Nov 3, 2022 11:23 AM) |
Nov 3, 2022 11:23 AM |
Blog » New OwnerRez pricing for 2023Hi Mark, Regarding the live phone calls: What is frustrating is that I/users cannot just pick up the phone and talk to someone then and there. Sometimes I require an immediate response, and a… (Posted Nov 3, 2022 11:03 AM) |
Nov 3, 2022 11:03 AM |
Blog » New OwnerRez pricing for 2023Suzy, I'm curious if you've looked into Pagadito for credit card processing? If so, any thoughts about them? If you haven't seen them, please take and let us know. The do CC processing for Central… (Posted Nov 1, 2022 6:22 PM) |
Nov 1, 2022 6:22 PM |
Blog » New OwnerRez pricing for 2023....especially when there are other features you want/need that have been "on the list" for years that still don't exist. This is frustrating. Tim, I'm curious - if you could boil it down to a c… (Posted Nov 1, 2022 2:54 PM) |
Nov 1, 2022 2:54 PM |
Blog » New OwnerRez pricing for 2023I only have one property and I have been paying $55.00 per month. Is this correct? Hi Nona, it looks like you have both the PM and Hosted Websites modules turned on in your account. If you lo… (Posted Nov 1, 2022 2:52 PM) |
Nov 1, 2022 2:52 PM |
Blog » New OwnerRez pricing for 2023Will this new pricing be online in OR somewhere so I don’t have to refer back to this blog? Hi Sea Charmer! You can see the new pricing immediately by using the main https://www.ownerrez.com/p… (Posted Nov 1, 2022 2:49 PM) |
Nov 1, 2022 2:49 PM |
Blog » New OwnerRez pricing for 2023OwnerRez's support system that is purely email based without any form of phone support by an applications/support engineer is inefficient and often results in delays for issues to be resolved. Someti… (Posted Nov 1, 2022 2:46 PM) |
Nov 1, 2022 2:46 PM |
Blog » New OwnerRez pricing for 2023Hi Jessica, we have a full-time Engagement Team that does phone calls and video calls with customers every day. Please send in an email and we'll get you on the schedule in the next day or two. (Posted Oct 31, 2022 10:19 PM) |
Oct 31, 2022 10:19 PM |
Blog » New OwnerRez pricing for 2023As we reach the end of 2022, I wanted to reach out to everyone and explain a price increase that we recently put in place. Some of you have already seen the https://www.ownerrez.com/pricing upda… (Posted Oct 29, 2022 12:03 PM) |
Oct 29, 2022 12:03 PM |
