BlueMtnCabins

Joined June 2016
1159 posts
Topic

General Help and Questions » New secdep reserved before old one expired

I have a following situation. Guest staying 6 nights. The original secdep that was reserved 2 days prior to arrival was supposed to expire and new one reserved (refreshed). well enter sent me a scree…

(Posted Mar 11, 2021 9:21 AM)

General Help and Questions » Tennessee /Sevier county - Airbnb taxes - now Airbnb collects State + county sales even on API integrated?

Any update on this? according to my calculation Airbnb shows 17% tax whereas combined tax (TN Sales, County Sales, County Lodging) should be 12.75%. I only have 3% county lodging tax defined on API.

(Posted Mar 9, 2021 11:46 PM)

General Help and Questions » Homeaway Integration report - errors

I started to receive said report looks like daily. The latest has this: ERROR Failed to retrieve Listing XML File at https://fast.ownerrez.com/haapi/haxml/ora7ccdcf175x/listing/{listing ID} for both …

(Posted Feb 26, 2021 1:25 PM)

General Help and Questions » Widget pre-population not happening?

Thank you, I accidentally disabled the widget. I do not think any of those options can be done with this builder, bummer... :(

(Posted Feb 19, 2021 4:02 PM)

General Help and Questions » Widget pre-population not happening?

If I get a visitor to site from a Smokies Common Widget referral, I thought that dates /guests will be prepopulated in widget on my page? Example: 1. person searches smokymountaincabinsbyowner.com a…

(Posted Feb 19, 2021 2:08 PM)

Feature Requests » Social Media links on Ownerrez hosted website

[quote=Paul W]It's mostly by adding links. If you scroll to the footer area, you'll see that there are FB and Instagram links there which show on every page. You can add FB badges/like buttons as we…

(Posted Feb 17, 2021 8:37 PM)

General Help and Questions » Sold API connected property

How do I remove it from VRBO? Do I remove it on VRBO side or just disable on OR side? Thanks

(Posted Feb 14, 2021 1:50 AM)

General Help and Questions » renter confusion re sec dep hold.

[quote=Chris O]I'd caution you on going back to the traditional hold - you'll be charged by your CC processor that can add up. What language are using right now to inform? can you copy paste here[/qu…

(Posted Jan 28, 2021 3:20 AM)

General Help and Questions » renter confusion re sec dep hold.

I am doing cc sec dep hold on direct bookings. What I have noticed is that about every 3rd renter is expecting a "refund" even though nothing was actually charged as a deposit but it was card hold on…

(Posted Jan 27, 2021 7:56 PM)

Feature Requests » Add % as a cancel fee option on cancelation policy setting

Just be careful with this. If you do not refund in full, vrbo will keep their booking fee. Expect customer service calls and chargebacks.

(Posted Jan 15, 2021 1:31 PM)

General Help and Questions » IB for channels but inquiry for direct?

Thank you

(Posted Jan 13, 2021 1:17 PM)

General Help and Questions » IB for channels but inquiry for direct?

Before I mess anything up. I want channels to be IB but my own site inquiry only. Possible? Thanks

(Posted Jan 13, 2021 12:25 PM)

General Help and Questions » HTG/ HomeToGo integration

[quote=Ken T]Are you looking for this? https://www.ownerrez.com/support/articles/channel-management-api-integrations-hometogo-setup-connecting[/quote] That, thank you, plus their pricing after t…

(Posted Jan 12, 2021 10:20 AM)

General Help and Questions » HTG/ HomeToGo integration

Looks like I am live. I have lost link to article about integration. Help?

(Posted Jan 12, 2021 9:16 AM)

General Help and Questions » charges on my credit card

as far as I know OR is a monthly charge whether you have bookings or not. To have no charge you should have made your properties inactive.

(Posted Jan 10, 2021 6:24 PM)

General Help and Questions » HTG/ HomeToGo integration

[quote=Ken T]I think part of the delay may be that they didn't originally realize our clients were worldwide, so we only had the US link posted. There's a separate link for Europe, which has since b…

(Posted Jan 5, 2021 4:49 PM)

General Help and Questions » Dashboard?

Under reports

(Posted Jan 5, 2021 10:57 AM)

General Help and Questions » Unused custom field definitions - is there any way to identify?

Being referenced in email template etc.

(Posted Jan 5, 2021 10:56 AM)

General Help and Questions » Unused custom field definitions - is there any way to identify?

I am sure I have some defunct custom field definitions that are no longer needed due to OR enhancements covering the same functionality. Is there any way to run a report (or forecast of sorts) to see…

(Posted Jan 4, 2021 7:46 PM)

Blog » WordPress Plugin Beta, Preview Charges, Rent-Only Discount, Non-Taxed Rent, Holiday Criteria, Igloo Locks, Better Email Defaults

q-n. Will there be something similar for non WP sites? I just went looking at WP plug in and it says "turn on hosted site". I thought the whole idea of Wp plug in was to be able to use it without a h…

(Posted Jan 4, 2021 3:47 PM)