Why everyone chooses OwnerRez over Hostfully
Why settle for laggy software and underwhelming support? Switch to the #1-rated vacation rental software in the industry, with 20+ lightning fast direct channel partnerships. Hundreds of property managers have already moved from Hostfully to OwnerRez, and it’s easy to see why.
Compare our features, support, and cost to theirs.
See what independent review boards say about OwnerRez versus Hostfully.
What Customers Are Saying
Hostfully users often complain about slow loading times and features that fail to deliver. At OwnerRez, we believe "speed is a feature," which is why our connections are fast, clean, and simple. Here’s what real, independent users are saying about Hostfully.
"Beware: Hostfully is a complete disaster, especially their customer service"
"Hostfully overpromises, underdelivers, and ignores its customers when they ask for help. Stay far away unless you want to waste your money and deal with unresponsive, unhelpful service."
"Worst software decision I have made"
"It’s lacking in so many features. Owner statements are lackluster at best. Customer service is rarely available and might answer you in two or three days if you’re lucky. Financial accounting is horrible. Being a property manager these are things my owners depend on for transparency."
"Nobody is interested in taking responsibility"
"From day one, I've been complaining that it takes a whopping 30 seconds to navigate from the platform to the property page. This delay renders the platform nearly unusable for me."
Feature Comparison
Our co-founders are really good software engineers, but more than that, they're also vacation rental homeowners and property managers. That's why OwnerRez is focused on the features that matter, like having lightning-fast and deeply invested in API connections with all the top vacation rental OTAs, so you never have to worry about getting double-booked.
| Feature | OwnerRez | Hostfully |
|---|---|---|
| Channel Manager - Size of Network | 20+, including all the top vacation rental OTAs and an extensive network of regional listing sites. |
Less than 20 |
| Channel Manager - Connection Style | Direct partnerships, built entirely in-house, lightning fast, and deeply invested in | Only API connected with three channels. The rest are connected via iCal, an outdated system that was developed in the 90's. This significantly increases the chances of double bookings. |
| Channel Manager - Awards and Accolades | Multi-year awards for Elite and Preferred Plus. These are awards given by Airbnb and VRBO to only their top partners. | Elite and Preferred Plus |
| Channel Manager - Google Vacation Rentals | Yes | Yes |
| Channel Manager - Internal API for smaller OTAs | Yes, providing direct access to Hopper, Houfy, GetAwayGoGo, Whimstay, FloridaRentals, HomeToGo and many more regional listing sites. |
Yes |
| Direct Booking Website | Yes, transparent pricing | Yes |
| Direct Booking Website - Design | Yes, multiple templates, can 100% customize after selecting | Very limited |
| Direct Booking Website - SEO | Highly optimized for SEO, built on years of industry experience | Yes, SEO friendly |
| Direct Booking Website - Responsive (mobile, tablet, desktop sizes) | Yes, looks beautiful at every screen size | Yes |
| Direct Booking Website - WordPress options | Yes, use our plugin to create your own custom experience | Yes |
| Direct Booking Website - WordPress designers/builders | Yes, network of recommended experts | Not listed |
| Direct Booking Website - Custom options | Yes, API access for custom website builders | Hostfully's open API is only available on the highest priced tier. |
| Direct Booking Website - Custom designers/builders | Yes, network of recommended experts | Not listed |
| Accounting | Rich accounting tools with full invoicing, payments, refunds and balance management | Yes |
| Accounting - Deposit syncing | Yes, for Airbnb and Stripe, full "to the penny" detail including fees and adjustments | Yes |
| Accounting - Payment processing | 20+ processors and gateways | Only 3 |
| Accounting - Guest forms, custom scenarios | Hosted forms for payments, security deposits, insurance and other things, even if you don't have a website | Yes |
| Accounting - QuickBooks direct integration | Yes | Yes |
| Built-In Renter Agreements | Yes, fully hosted and free for all users | Yes |
| Messaging | Yes, sophisticated triggers, unified inbox | Yes |
| Other Integrations | 100+ certified partners and integrations (Everyone loves to build apps for OwnerRez! ❤) |
100+ |
| Automation | Powerful automation tools that streamline messaging, tasks, door codes, security deposits, rental agreements, and more. | Same as OwnerRez |
| AI | Rezzy AI automatically reads incoming guest messages, suggests intelligent responses, and flags important tasks so you stay one step ahead without lifting a finger. | AI messaging |
Support Comparison
One of the most glaring complaints you hear over and over from Hostfully users is about their customer support. One reviewer said, "I’ve reached out over and over no response. This is after two years with them. Something terrible is happening it’s costing me thousands. And no one is helping." It takes time to build a strong customer support team. At OwnerRez, we've taken the time to train every member of our Customer Support department in our core principles, like "create happiness" and "one touch solve," so you get fast, thoughtful help from real experts every time.
| Feature | OwnerRez | Hostfully |
|---|---|---|
| Onboarding | Free 1-on-1 video setup call with your own Onboarding specialist and dedicated personal setup time. No long-term contracts. | $1,000 implementation fee for monthly subscriptions, $500 for annual subscriptions. |
| Switching Over | Special ProConnect and ProTransfer programs to move your data from Hostfully (or another PMS) on your behalf | Help is provided, but it's unclear how much data can be transferred and how much manual work is required. |
| Phone Support | Yes! Dedicated Engagement specialists, on the phone, at a time of your choosing | Yes |
| Helpdesk (tickets/email) | 1-2 day average response time, detailed "one touch solve" answers | Yes, however, when speaking about the quality of Hostfully's support, one reviewer recently said, "Horrible customer service. I asked five different technical support representatives for help with my guest book, but none were able to resolve the issue. In fact, the problem became worse after their attempts. I eventually had to fix the guest book myself. Very disappointing experience." |
| Support Center Articles | Thousands of articles, detailed walk-throughs, built and managed in-house | Yes |
| Support Center Videos | 75+ walk-through videos | Yes, but very limited |
| User Feedback / Requests | Active "Feature Request" forum, built and managed in-house, monitored weekly by planning and engineering teams | Yes |
| Community / Forum | Active internal forum built and managed in-house, monitored and responded to daily by Helpdesk team. Also active in other community forums hosted elsewhere. | Not listed |
| In-Person Engagement | We attend many conferences per year and talk to our users directly about what they like and dislike. We also sponsor small user hangouts and other regional events. | Yes |
Cost Comparison
Choose OwnerRez for clear and up-front pricing, starting as low as $40 per month with No Onboarding or "Implementation Fees." What you see is what you get; no surprises, no gimmicks, just honest pricing designed to fit your business.
| Feature | OwnerRez | Hostfully |
|---|---|---|
| Booking Commission/Fee | Free! Booking commissions are evil, and we've maintained a hard stance on this for years. | Same as OwnerRez |
| Base Monthly Price for Homeowner (1–5 properties) | $40 – $88 | $129 - $229 with an additional $1,000 Implementation Fee. (Prices shown for their Starter Plan and Pro Plan due to property limits) |
| Base Monthly Price for Small PM (6–19 properties) | $96 – $190 | $229 - $285 with an additional $1,000 Implementation Fee. (Prices shown for their Pro and Pro Plus Plans due to property limits) |
| Base Monthly Price for Medium PM (20–50 properties) | $196 – $374 | Requires a custom quote |
| Base Monthly Price for Large PM (51–100 properties) | $378 – $573 | Requires a custom quote |
| Base Monthly Price for Very Large PM (101–500 properties) | $576 – $1,472 | Requires a custom quote |
The Independent Review Boards Agree
Every independent review board (Gartner Digital, Capterra, SoftwareAdvice) rates OwnerRez higher than Hostfully in every category. Let's take a look at the numbers!
The following chart shows vacation rental software products with the highest value-for-money and functionality ratings based on Capterra's vacation rental analysis. Products are arranged in increasing order of their value-for-money rating (bottom to top) and functionality rating (left to right). OwnerRez is at the top, and Hostfully didn't even make the list.
SoftwareAdvice.com interviews real software users to highlight North America's top-rated vacation rental software products. The following chart shows OwnerRez as a leader in customer satisfaction and right near the top of usability, earning one of the top overall positions in vacation rental software. Hostfully is further down in both categories and sits among the worst performing vacation rental softwares included in this chart.
Over at GetApp, OwnerRez received one of the highest ranks among all vacation rental software products. Each score is based on 5 key criteria, worth up to 20 points. The maximum total score is 100. The following chart shows the score OwnerRez received (95 out of 100). Wondering what Hostfully got? They didn't even receive a score.
Stop paying more for less, and switch to OwnerRez today!
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Make the switch nowWhat our customers are saying
OwnerRez is the world's most powerful vacation rental management platform and
the foundation that homeowners and PMs rely on.
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Rated 5.0 out of 5 based on 338 reviews