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  • Blog

    ...both practical and actionable. Types of Certified Advisor Badges

    Certified Advisors can earn badges in various specialties. Our first available badge is:

    Account Setup – Demonstrates expertise in configuring OwnerRez accounts for operational use. This includes property setup, rate and rule configuration, messaging templates, and othe...

  • Blog

    ...ui-vacation-rental-ban-moves-forward-amid-growing-outrage/) in apartment-zoned areas, aiming to address the island's housing crisis. Bill 9, introduced by Mayor Richard Bissen, targets approximately 2,200 units, revising earlier estimates of 7,000. The proposal has sparked debate, with supporters viewing it as a necessary step to increase long-term housing availability, while critics argue it coul...
  • Updates & Archives » Changelog » 2025

    ...ismiss buttons not working from some pages
    * Fix Guest Instructions spacing on view page
    * Fix mergeability of channel guests with non-channel guests
    * Fix displaying legacy (PMv1) columns in a PMv2 statement
    * Fix tax rate being rounded to 2 decimal places from 4 decimal places
    * Fix missing anchor button when editing a hosted website
    * Fix ability to change contact tags from conversation si...
  • Integrations » Guest Communication

    AIPEX () allows hosts to efficiently handle guest interactions while at the same time raising the bar on the guest's experience. With it, hosts reduce staff load, optimize turnovers, generate incremental revenue, drive occupancy and delight customers. With this AIPEX/OwnerRez integration, you can provide gues...

  • Integrations » Guest Communication

    Meet Besty () , your new autopilot AI assistant.

    AI powered guest messaging, guest retargeting, and inquiry follow ups to maximize conversion. Auto-upsell gap nights, bookend nights, and early checkins. Real-time guest sentiment scores, conversation summaries, and instant translation. Advanced KPI dashboard to...

  • Integrations » Guest Communication

    ...ansmitted (#data-transmitted) Steps for integration:

    1. Go to () and click Sign In.

    2. Once logged in, go to the Settings page and click -> Connect PMS.

    3. Select OwnerRez.

  • Integrations » Guest Communication

    Guest Ranger () is one of the leading fraud prevention software for short-term rentals. The days of manually verifying guests are over! Guest Ranger leverages the power of data using multiple consumer databases and artificial intelligence (AI) to give property managers the knowledge of whom their guests are wit...

  • Integrations » Guest Communication

    Happy Guest () automates your check-in process AND helps you with upsells and digital guidebooks. It's a flexible check-in solution that makes your arrivals and upsells seamless, automated, and fun. Think of Happy Guest as the future of guidebooks.

    Host Like a Pro: Automate Check-ins, Upsell...

  • Integrations » Guest Communication

    ...ity tax, INE, guidebooks, smart locks, and more. Powered by human intelligence and enhanced by artificial intelligence. Hostkit is a software certified by the Portuguese Tax Authority with the number 2549 and has more than 60 integrations with complementary partners and services of the Portuguese government.

    * Steps for Integration (#integration)
    * What Data is Transmitted (#data) Steps for...

  • Integrations » Guest Communication

    PetScreening () streamlines pet and animal management across properties, enabling you to maximize revenue, optimize occupancy rates, screen assistance animals, and reduce risk.

    The PetScreening integration with OwnerRez allows PetScreening to import properties and bookings from...

  • Integrations » Guest Communication

    SuiteOp () is a solution that brings automations to your short-term rental or hotel operation and integrates seamlessly with your OwnerRez account. Get unparalleled guest experiences at scale and manage your entire operation team in one platform.

    Easily connect your OwnerRez account with SuiteOp for efficien...

  • Integrations » Guest Communication

    Data shows that most guest-related issues in Short-Term Rentals arise with individuals who have already passed background screenings and ID verifications. While these traditional methods are common, they often fail to provide the comprehensive peace of mind that Property Managers truly need.

    Trustd.ai, founded by experienced Airbnb Su...

  • Forums

    ...are restricted to a minimum 14 day booking by our Association documents. Our peak months are February and March where we are 100% booked every year, so we are forced to use Request to Book for these 2 months to keep someone from booking in the middle of the month, and block/waste the VERY profitable weeks on either side.
    If we could set mandatory arrival and departure DATES (instead of day of the...
  • Forums

    ...o let them in via a keybox. (We are currently limping along with this and a Twilio texting function but it is not easy to setup and of course requires a confirmed twilio account to make it work.)

    2.  Logs...we would like to have OR capture the logs from the lock and have them available on the lock page... similar to perhaps what you do with the credit card authorization stuff...  in particular...

  • Reviews

    The support is the silver bullet. The tech is great and it does more than what I need.
    1. My own website
    2. Sync VRBO and Airbnb rsvps
    3. Share calendar with Cleaners
    I'm not a techie and the software is robust. The free Onboarding call with a very pleasant person was the kicker. She took extra time to walk me through everything and even followed-up with a detailed email
  • Forums

    Hi All

    I'm trying to get around a problem I have with Stripe and the deposit holds. Recently I am getting a large number of security deposit hold fails. I think it is down to 3D secure 2 process that is required by law in Europe.

    For example 

    'StatusFailedReasonTransaction failed with status: requires_actionTypeHoldScheduled For2 days before arrival (currently 14 May 2025)AmountDefault...

  • Blog

    ...ully tailored paid search strategy targeting geo-specific terms to drive traffic to travelers showing intent for your area. It ramps spend at peak times and conserves budget during slower months.

    2. Dynamic Paid Social and Email Retargeting

    Once a traveler views properties on Stay, we retarget them with eye-catching ads and emails featuring the exact properties they viewed on our site. For...

  • Blog

    ...rested in learning more. I agree that Stay is an early stage, up and coming opportunity - that's why I decided to jump in early and see where it can lead. In discussions, they've assured me that in 1-2 months, inquiries will start rolling in. There is some benefit in getting in early and getting some individualized marketing and attention to your property. I used another very established by owner s...
  • Forums

    ...s within the booking. When someone buys a basket or a couples massage (set up as "surcharges") during their booking process, we want to 1) tag the booking with the surcharge automatically which would 2) allow us to send an email out for any booking with that particular tag.  

    Could you let me know if this type of automation in tagging is in the works? Thanks!

  • Forums

    ...r more than 6 weeks, I have been going through the same cycle: I call their support, they apologize for the issue I am having, they promise their payment processing department will resolve the issue. 2 days later I receive a message from their team asking me to call the same number I called in the first place. I tried calling them, or sending them a message through the extranet app, same cycle repe...