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  • Integrations » Guest Communication

    Data shows that most guest-related issues in Short-Term Rentals arise with individuals who have already passed background screenings and ID verifications. While these traditional methods are common, they often fail to provide the comprehensive peace of mind that Property Managers truly need.

    Trustd.ai, founded by experienced Airbnb Su...

  • Integrations » Guest Communication

    Welcome Compass () transforms vacation rental hosting by enabling hosts to deliver exceptional, personalized guest experiences that exceed expectations. Using advanced technology, they not only seamlessly organize essential property information in one place, but they also synthesize guest...

  • Integrations » Guest Communication

    HostBuddy AI () automates guest communication for short-term rental hosts using cutting-edge AI technology. This software was built by Superhosts with conversational communication at its core, to deliver the most effective guest messaging on the market. HostBuddy AI offers custom scheduling, vacant night upsel...

  • Integrations » Devices

    Greet your guests digitally on your Smart TV with Hello Guest Screen () . Learn how to connect your OwnerRez account with HelloGuestScreen for seamless property integration by following the instructions below to ensure a successful integration.

    * Steps for Integration (#integrate)
    * What Data is Trans...

  • Integrations » Guest Communication

    ...fulfill orders as needed.
    * Noshable is still responsible for preparing the order for pickup. PMS Integrations

    Choose your PMS, which in this case will be OwnerRez!

    After this, you should be routed back to the onboarding step 3 of 3. If you run into any issues and arrive at a screen you don't recognize, feel free to reach out to...

  • Integrations » Door Locks

    i-checkin () is easy-to-use vacation rental entry management, supporting more than 300 electronic locks from 42 brands and all intercom systems. Full automation of the check-in process is guaranteed through seamless integration with OwnerRez.

    * Steps for integration (#steps-for-integration)
    * List of suppor...

  • Blog

    ...nd an in-depth focus session on renter agreements! Be sure to register early to secure your spot and join us live. You can also catch up on past sessions on our webinar page here (/webinars#past) . 2/6/2025 OwnerRez Demo

    Join us for a live demo of OwnerRez! Our client engagement team will give a high-level demonstration of how OwnerRez looks across all of its menus and features.

    Register now...

  • Payment Processing » Processors & Gateways

    Powered by Yapstone's 25 years of expertise in the vacation and short-term rental market, Vacation Rent Payment (VRP) by Yapstone offers a bespoke online payment gateway designed to streamline transactions between property owners and guests. This platform isn't just a tool; it's a reflection of deep market knowledge and a commitment to enhancing the rental experience through advanced, secure techno...
  • Core Concepts » Privacy & Security

    ...documents)
    * How to complete the Attestation of Compliance for Self-Assessment Questionnaire A (AOC SAQ A) (#complete-aoc-saq)

    * Section 1: Assessment Information (#aoc-saq-a-one)
    * Section 2: Self-Assessment Questionaire A (#aoc-saq-a-two)
    * Section 3: Validation and Attestation Details (#aoc-saq-a-three)
    * Appendix C: Explanation of Requirements Noted as Not Applicable (#appendix-...

  • Core Concepts » Team Access

    ...she can view the Calendar and Blocked-off time, but no Financials, as she has no use for that information. She is not an owner, so the Owner options aren't available.

    This is Lynn Jones's portal experience. She is a cleaner for Fancy Rentals and can see all three properties on the calendar. When hovered over, individual information for...

  • Blog

    ...ffe5f9ae

    Let's celebrate the power of teamwork, and its undeniable impact on achieving your success, and OwnerRez's Team Access improvements (#team) in today's product update detailing our June 21st release with 28 updates (/support/articles/update-2023-06-21) !

    * New Features (#new)

    * Broken Link Protection for Hosted Websites (#brokenlinkprotection)
    * New Read-Only Mode for Staff...

  • Messaging » SMS Messaging

    ...group-messsages)
    * I'd like to include my team on SMS messages. Can I use my Team Account to set up SMS messaging? (#team)
    * Can I receive one-time passwords (OTP) or two-factor authentication (2FA) codes from third-party platforms on my OwnerRez SMS number? (#otp-2fa)
    * Technical Details & Troubleshooting (#details-troubleshooting)

    * What is a Message "Segment"? (#message-segment)...

  • Core Concepts » Properties

    ...into that other property and use the Duplicate tool on the upper right menu to copy the property you've already set up to a new property and get a head start.

    *

    Don't forget to check the checkbox to "include listing data" in order to duplicate everything.

    * If it's...

  • Guides

    ...manager in order to maximize your business' potential. Let's take a look at some of the Airbnb alternatives currently available. Why Look Beyond Airbnb?

    (house%20with pool)

    Airbnb () has undoubtedly established itself as a leader in the vacation rental market. Still, it might not always be...

  • Forums

    We have 106 timeshare units that are represented with a 4 digit code (ex. 1111). Each unit can be partially owned by 12 different owners. We call that fractional ownership. We represent this fractional ownership for each unit with a two digit code after the unit number (ex. 1111-01). So 1111-01 would mean it is the 01 owner for the unit called 1111. Each of these fractional owners are entitled to 3...
  • Forums

    ...an example:  

    Collected $690 - Rent, Cleaning and Management.  10% Commission on Rent.  0% Commission on Cleaning and Management Fee.   All of this is correct.

  • Forums

    I have a property that someone was able to book check in on 12/24 and check out 12/26 for a 2 night stay on VRBO. I thought I set OR to have a minimum 4 night setting for Christmas. I am OR integrated to VRBO and use PriceLabs (PL).

    * I verified that I have no minimum night setting in PL under Customizations and no minimum night setting for the PL seasons.
    * In OR, my property is defaulted to...

  • Forums

    ...beds in a house when really there were 11.  The confusion came into play because  one bunk was Queen over Queen, another was Twin over Queen, both with trundles..... and we indicated 3 queen, 1 twin, 2 trundle, '2 bunk'  because they were bunk beds.  The system pushes that over to Airbnb as though that bedroom had 3 queens, 1 twin, 2 trundles, and an "additional" 2 bunk beds.  We need a way to indi...
  • Forums

    ...beds in a house when really there were 11.  The confusion came into play because  one bunk was Queen over Queen, another was Twin over Queen, both with trundles..... and we indicated 3 queen, 1 twin, 2 trundle, '2 bunk'  because they were bunk beds.  The system pushes that over to Airbnb as though that bedroom had 3 queens, 1 twin, 2 trundles, and an "additional" 2 bunk beds.  We need a way to indi...
  • Forums

    ...l call the Trust Account. To avoid any chance of co-mingling of funds, I have (as recommended by my accountant and everything I've read on the web) created a separate bank account for each Owner.

    2. PM pays ongoing expenses out of its own operating account (not the Trust Account)

    3. At the end of the period (usually a month), the PM does the following:

    a. Generates a statement to the ow...