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  • Channel Management » Channel Integrations » Airbnb

    Airbnb Common Issues & Questions
    1 week ago

    ...effect at the original booking.
    * Have the guest inquire about new travel dates. If the host desires, the host can send a special offer () in which the new booking charges include a credit for some portion of the old booking payment. The new cancellation policy for the new dates will only apply to the amount of any new c...

  • Messaging » Channel Messaging

    Airbnb Messaging
    2 months ago

    ...ates calendar view
    * Any Comments added by the potential Airbnb guest
    * Inquiry Activity

    For complete information, see the Inquiries () section of the Airbnb inquiries, Special Offers, Request to Book, Pre-Approvals () support article. Guest Conversation...

  • Forums

    OwnerRez Hubitat Enhancement Requests...
    1 month ago

    ...to make it work.)

    2.  Logs...we would like to have OR capture the logs from the lock and have them available on the lock page... similar to perhaps what you do with the credit card authorization stuff...  in particular we are looking for every time the lock is unlocked or autolocked.   This is a security thing for us.   Needing to know who is going in and out and when.

    3. Notification if the d...

  • Reviews

    Katie and Cam + OR are outstanding
    2 weeks ago

    ...ke on my end, and they also send me to links on their site that offer additional support in the area I need help. I haven't ever been left in a lurch and they have answered all of my questions. Great stuff. I look forward to seeing how OR continues to evolve!

  • Forums

    Bri in response to: Trigger condition > when a tag is added or deleted
    6 days ago

    He's layering his own custom built PMS over OR and trying to build out stuff that OR can already do for him. I see no reason to keep this request open. Closing it out.

  • Forums

    Joel P in response to: Trigger condition > when a tag is added or deleted
    6 days ago

    Another thought, if he's just doing his own stuff he could potentially make use of our messaging API.

  • Blog

    Full Legal Cancellation Policies on Guest Forms, Sales Tax Options for Canceled Bookings, Airbnb RTB Option for Longer Stays!
    2 years ago

    ...er in a new "Booking Window & Duration" section. We hope this clarifies which time options are available for Airbnb.

    Learn more by reading the Request to Book (/support/articles/air-inquiries-and-stuff#rtb) section of the Airbnb inquiries, quotes, special offers, booking requests, pre-approvals (/support/articles/air-inquiries-and-stuff) support article. Full Legal Cancellation Policy Added to G...

  • Forums

    Booking.com "Fine Print" items - turn these off via the channel API
    4 months ago

    ...over content (photos, amenities, descriptions, etc), and I'm enjoying it.

    I noticed this list of "Fine Print" items in the Booking.com extranet, and it's a bunch of random hotel and COVID related stuff. See below.

    I wouldn't care, but there's one called "guest must show ID and credit card at check-in" that is turned on for all properties. And this is showing out live on the public guest side....

  • Forums

    My client is freaking out because of this, help
    1 year ago

    ...things are working, but one issue is driving my client crazy. When I send out canned messages from OwnerRez, it shows on Airbnb as coming from the owner.  Welcome message, directions, etc., all this stuff shows as coming from the owner of the Airbnb account, which is my client.  Also, if I reply to someone using the CRM, it also shows as coming from her.  She hates this, she wants messages from me to...

  • Forums

    Airbnb channel bridge issues
    1 year ago

    Hello, 

    We just tried to put some of our properties on Airbnb and ran into issues where they said they owners had to do the listings then add us in. Has anyone else run into similar issues? Part of the reason our owners adore us is because they don't have to do the back end stuff. Thank you in advance.

  • Forums

    Trying to find out how other people are doing with Host.co
    1 year ago

    ...as anyone had any good experiences with this company? We are not interested in selling Early check-ins or Late check-out we give these to our guests for free if available and we don't want to prepare stuff waiting in the rooms to sell our guests. We want to get a % of the huge amount of tourist activities Booked in our Area Like trips to Lego Land, Disneyland, Fishing Trips, Wine Tours, etc.  Why is th...

  • Forums

    Paul W in response to: Enhancing International Guest Experience: A Suggested Feature for OwnerRez from a Former Lodgify User
    1 year ago

    Great idea, Heroes.  We have a bunch of stuff coming out around the guest forms and guest experience, leading to internationalization and language settings.  We had not talked about the currency thing, but you're right - we could incorporate a setting to "show in different currency" which gives a good estimate of what it will be, even though the actual processing is in a different currency.

    PS. For...

  • Forums

    Dan K in response to: What are the pros of Ownerrez? Trying to like it.
    3 months ago

    ...pe, total of 6. 

    9) On top of this, no ability to organize templates into folders. It's a hot mess.

    10) No ability to use many basic tag automations. We're forced to use zapier for such basic stuff.

    11) No ability to have any meaningful levels of access for employees.

    I could keep going but you can just look at the feature request list and see how long ago stuff has been requested and i...

  • Blog

    Paul W in response to: Unveiling Schlage Door Locks Powered by OwnerRez, Accompanied by Some Creepy Crawly Fixes!
    8 months ago

    .../347379669) – Nov 1, 2023 3:16 PM (UTC)

    We are changing it to use the name.  The feedback on that has been overwhelming and the use case is pretty obvious.  The OwnerRez engineer working on lock stuff is already actively working on putting that in place.

  • Blog

    Paul W in response to: Unveiling Schlage Door Locks Powered by OwnerRez, Accompanied by Some Creepy Crawly Fixes!
    8 months ago

    ...the weeds on that part first.

    Before Inbox cleanup, we've had to clean up messaging features (like Autoresponder) and work our way through some of the side features so that we can get to the main stuff.  That, too, has already been underway for a while.

    Our PM system has a large V2 about to drop that we've been working on for 2 years which changes a number of significant things around commissio...

  • Blog

    Paul W in response to: Unveiling Schlage Door Locks Powered by OwnerRez, Accompanied by Some Creepy Crawly Fixes!
    8 months ago

    ...- it's the same as every other lock integration.

    Here's a quick pic of us testing it:

    (Ignore the purple buttons. That's extra stuff that only OR staff can see.)

    We created two different locks and associated them with the same property and set "random" as the code generation setting.  We created a booking, and, as you can see,...

  • Forums

    Ken T in response to: VRBO Inquiry not coming through with email
    1 year ago

    ...vailable.

    Note that, with Airbnb, you can already create a custom quote in OwnerRez and send it to a prospective guest via the API.

  • Forums

    BlueMtnCabins in response to: What are the pros of Ownerrez? Trying to like it.
    3 months ago

    ...s (listing site)

    9) On top of this, no ability to organize templates into folders. It's a hot mess.

    10) No ability to use many basic tag automations. We're forced to use zapier for such basic stuff.  not clear what "basic tag automation" is for you. I have tag automations to send cleaners a reminder for same-day turn days, send me a text reminding me to set thermostats, send guests a suggestion...

  • Forums

    Dan K in response to: What are the pros of Ownerrez? Trying to like it.
    3 months ago

    ...s (listing site)

    9) On top of this, no ability to organize templates into folders. It's a hot mess.

    10) No ability to use many basic tag automations. We're forced to use zapier for such basic stuff.  not clear what "basic tag automation" is for you. I have tag automations to send cleaners a reminder for same-day turn days, send me a text reminding me to set thermostats, send guests a suggestion...

  • Forums

    Paul W in response to: What are the pros of Ownerrez? Trying to like it.
    3 months ago

    ...on, but being able to customize columns has been back-burned for a while.)

    The issue is the large number of features we are working on at any point in time. It's not that we don't care about this stuff or drag our feet.  It's that we are working on a wide roadmap, ranging across 8 "verticals" like PM, Channel Management, Websites, Accounting, and so on.  We have invested heavily in engineering - it...