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  • Messaging » Template and Trigger Library » Mid-stay Library

    ...e through Vrbo, to begin with, so that our system knows how to deliver your response back to the correct Vrbo thread.

    Note: Why can't you use a platform email or proxy email address like "joe.blow.12345@messages.airbnb.com" or "joe.blow.12345@messages.booking.com?" These platform/proxy email addresses aren't real. If you send messages to them, your message will be collected by the channel, stripp...

  • Messaging » Template and Trigger Library » Mid-stay Library

    ...ld-codes) support article or use the "Preview" button on the booking to take a live look.

    Here's a quick preview of what the above email message looks like:

    Notice how clean and personalized the content is. The subject line is dynamic to the booking by including the {CFIRST} guest's first name and the property name {PDISPNAME} fie...

  • Messaging » Template and Trigger Library » Mid-stay Library

    ...hrough Airbnb to begin with, so that our system knows how to deliver your response back to the correct Airbnb thread.

    Note: Why can't you use a platform email or proxy email address like "joe.blow.12345@messages.airbnb.com" or "joe.blow.12345@messages.booking.com?" These platform/proxy email addresses aren't real. If you send messages to them, your message will be collected by the channel, stripp...

  • Messaging » Template and Trigger Library » Cleaner Library

    ...ld-codes) support article or use the "Preview" button on the booking to take a live look.

    Here's a quick preview of what the above email message looks like:

    Notice how clean and personalized the content is. The subject line is dynamic to the booking by including the {PDISPNAME} field code. In other words, it looks like a hand-writ...

  • Core Concepts » My Account » Notifications

    ...d want to receive OwnerRez Notifications () on their personal devices without digging through their email inboxes. As of June 19, 2024, now you can!

    Subscribing to push notifications via the OwnerRez Progressive Web App (PWA) () on your mobile devi...

  • Channel Management » Channel Integrations » Google Vacation Rentals

    OwnerRez has partnered with Google Vacation Rentals () (GVR) to provide a powerful channel integration connection between the two systems while benefiting from Google's expanded reach. GVR sends all booking traffic directly to OwnerRez users' websites or landing pages for commission-free bookings.

    First, read the Go...

  • Updates & Archives » Email Blast Archive » 2025

    ...ooms will result in multiple damage protection policies. The number of policies will be equal to the number of mutually blocked properties.

    For example:

    If Property 1 has 5 bedrooms, and Property 2 has 6 bedrooms, Property 3 (the combination of Property 1 and Property 2) would have 11 bedrooms. Bookings at Property 3 will be billed for two policies - one for Property 1 and one for Property 2....

  • Blog

    ...april-product-update-new-sidebar-layout-app-url-change-messaging-api) .

    Here are all the webinars happening this month with registration links so you can register ahead of time and tune in live! 5/2/2024 Demo

    Join us for a live demo of OwnerRez! Lisa, from our client engagement team, will give a high-level demonstration of how OwnerRez looks across all of its menus and features.

    Register no...

  • Blog

    ...ce our partnership with Welcome Compass () to offer our users a service to generate curated guest experiences at scale.

    About Welcome Compass

    Welcome Compass transforms vacation rental hosting by enabling hosts to deliver exceptional, personalized guest experiences that exceed expectat...

  • Pages

    ...experience.

    "Horrible experience! Wasted a lot of time and resources and ended up having to drop them...they way over promised and have ALOT of bugs and integrations to work out." Dylan S. (April 2023) ()

    Looks good but doesn't deliver what they promise, nothing works as it suppose to work. Internal Server Error will become the...

  • Pages

    ...o then say that they are going to charge you 1% for every channel booking you take 'at no cost to you as you can just pass on the cost to your customer' was completely unacceptable." Andrew C. (June 2020) ()

    "Almost impossible to operate easily. Not intuitive to use. What you think the system should do it doesn't, and what you th...

  • Forums

    Hi All,

    Just had a new error appear via e-mail.

    API page saying error.

    Never had it before. Any ideas?

    Booking.com () content push failed.Relative release time '365D' exceeds max allowed value. This is not the case for room id 8*1, rate id 2*3 on date '2024-02-28'. Room Id: 8*1 Rate Id: 2*3

  • Forums

    ...perty is occupied or not on a specific date.    I find I can use the trigger tools and bookings to do anything around a single property but I can't figure out how to determine what's going on between 2 bookings.   In other words, if booking A checks out Monday and Booking B checks in Thursday I want to notify pest control to service.   But if Booking A checks out Tuesday I can't tell if Booking B a...
  • Forums

    ...friends and family, etc, and have the discount apply only to the nightly rate.   My cleaning expenses, linen expenses, etc are fixed, and currently in this very weak month, my fixed costs are up to 1/2 of my total bill.  A 1 day rental when the nightly rate matches fixed rate fees given a 10% discount ends up being 20% off the nightly rate.    THERE is no simple workaround for this.  If they book 2...
  • Forums

    ...e-checked my OwnerRez and don't see any issues there.  Vrbo is fine.  I saw a comment on Facebook that this may be a widespread problem with Airbnb with their AI counting photos of bed (ie if we have 2 different angles of the same bedroom it will count as 2 beds).  Not sure if that's accurate but I need help figuring it out.  Any guidance will be appreciated as I don't know how long this has been t...
  • Forums

    How do I make my property accept 1 and 2 night rentals from Monday to Thursday Only when we presently have a Min 3 night rental. 

    You can change the min-nights settings for particular nights, or days of the week, in the Rate Calendar:

     

     For 1 and 2 nights is there a way to boost the nightly rate?

    Yes, you can do...

  • Forums

    Hi Scott,

    I'm just getting the feel of everything so I dont know for sure.  However, I would think that the <Available> option would mean 2 things:  1) Trip insurance is offered.  2) That guest hasn't purchased trip insurance.   If you bought insurance then it is no longer available.  Otherwise, it implies that you can purchase several trip insurance policies against the same booking days.

  • Forums

    Thanks much 

    I did connect API to Airbnb, and I need some help

     

    1. prices still didn’t sync 

    2. I set seasonal nightly minimum of 3 days by default for May through October, however the calendar on Airbnb still allows 2 nights min on weekdays and 3 one weekends

    3. I opted in for the feature that prevents orphan nights, however, I don’t like the message that says “host is not ava...

  • Forums

    ...hey can't do all that we have planned yet, but you can then use Tags to fire off other things.

    (/support/articles/tags-automations)

    2) Several integration partners () might be able to help with some of these at the present time.

    If neither of those will meet your...

  • Blog

    ...anding whether or rates are just transferred from ownerrez to GVR ike they are with other channels or if there is anything special I need to do?

    Also, I turned on the GVR integration but it says "2 properties don't show in this list because they aren't connected" why would this be? by Caitlin C (/forums/users/347395222) – Apr 1, 2024 6:50 PM (UTC)

    Caitlin, 

    Nightly rates are pushed to...