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  • Blog

    ...e grandparents, their 4 kids, and the 10 grandkids, all under one roof with an elevated kitchen experience and resort-style pool. As time went on, we started expanding into more general homes (3 bed, 2 bath, some without a pool) and focused more on longer-term stays, displaced families, or "experience" based reservations. We are a father-daughter duo with a history of hospitality that were kind of...
  • Integrations » Guest Communication

    Allow guests to skip the store and arrive to more with Noshable's () seamless grocery concierge solution.

    Noshable is taking a brief pause during the off-season as they build out stronger systems, SOPs, and fulfillment processes with our partners.

    * Steps for integration (#integrate)

    * New Accoun...

  • Integrations » Guest Communication

    Make more money and streamline guest communication with Yada () - the first AI-powered platform designed to automate guest messaging while growing revenue for your hospitality business. Yada features 24/7 auto-respons...

  • Integrations » Guest Communication

    Extenteam () streamlines operations for Property Managers by providing top global talent and innovative software solutions, all while maintaining a "service-first" approach to drive success and efficiency.

    * Steps for integration (#integrate)
    * What Data is Transmitted (#data) Steps for integration...

  • Messaging

    ...other web pages in your email templates can improve guest communication. The easiest way to add a link is to highlight your text and click on the Insert/edit link icon.

    The Insert/Edit Link popup allows you to select either a Custom Web Address or a Field Code (

  • Updates & Archives » Changelog » 2025

    Updates

    * Add additional property field codes
    * Update a few owner field codes
    * Hide disabled items on Channels, Door Locks, Hosted Sites, and QuickBooks grids by default
    * Group activities by t

  • Messaging » SMS Messaging

    ...port/articles/sms-templates#template) , you can check your SMS templates with the SMS Message X-Ray tool by clicking on the question mark icon below the message body field.

    The SMS Message X-Ray tool popup will highlight any characters that could be replaced or removed, display the current character and segment counts, and estimate the...

  • Integrations » Guest Communication

    ...ity tax, INE, guidebooks, smart locks, and more. Powered by human intelligence and enhanced by artificial intelligence. Hostkit is a software certified by the Portuguese Tax Authority with the number 2549 and has more than 60 integrations with complementary partners and services of the Portuguese government.

    * Steps for Integration (#integration)
    * What Data is Transmitted (#data) Steps for...

  • Reviews

    WOW Mike Eash!!!

    Thank you so much for this valuable information. I've contacted customer support before, but you win in the way you responded.

    You provided:
    1: what's happening,
    2: why it happens that way,
    3: options to choose from,
    4: consequences of the options, and
    5: how to do it.

    I've had other customer support responses that aren't nearly as thorough and I truly appreciate the respect!...

  • Forums

    ...clean up form letter? So far, I can't find a way to edit those types of form letters that have the online links.  (I just want line item #1 to show where they need to fill contact info. I don't want #2 so show up. What's the fix?)

  • Forums

    while the OR hosted sites are very functional, it would be nice to have the following:

    1. newer style website templates 

    2. ability to embed photo galleries/carousels (that are not of the property photos) in the custom OR hosted site pages - ex. creating a page or blog post with photos of local attractions.

    3. easier formatting of the custom pages - currently it is difficult to embed ph...

  • Forums

    ...ocessorB.  I can get a lower rate with credit through one processor, but I get a much lower rate on debit cards through another processor that charges directly based on interchange rates.  It's about 2% lower for debit card fees.  In my case it's large enough volume to make a significant difference.  For now I have to route both credit and debit through the same processor, but it would save me a lo...
  • Forums

    I offer a 2% discount if a guest pays by etransfer instead of charging an extra fee for those that pay by credit card we have given them the option to save $ by etransferring - people like discounts LOL

    BUT when we apply this discount I have to go in and put the amount to Expense then go into Expenses and change it to be a credit card processing expense discount, don't show on ownerstmt and don...

  • Reviews

    ...very cost-effective for single or small-portfolio STR owners.
    * Guesty tends to be priced for larger property managers and can get expensive (higher monthly minimums, per-property fees, add-ons).

    2. Flexibility & Customization

    * OwnerRez gives you full control over renter agreements, custom email templates, integrations, and automation.
    * Guesty is powerful but less customizable at the granu...

  • Forums

    I have my minimum nights set to 3 but I keep getting instant bookings for 2 nights. Has anyone had this issue and found a solution?
  • Forums

    ...no Field Code for it? I know you are supposed to be able to copy it from the Quote Page (doesn't work, see below), but why not have a Field Code available for creating a link to it in a template?

    2) Why does the quote The Public Booking Link PAGE not show the same detail shown in the Header and Charges Table (normal quote info displayed in emails)? Shouldn't it?

    3) {Existing Bug} The 'Copy...

  • Forums

    ...erty in another location handled by another cleaner.

    Triggers would be ideal. It would also be great to run a report grouped by tag to plan in advance.

     

    Turns this month

    Group | 8/11/2025 | 8/12/2025 | ... 

    Lake Properties | 2 | 3 | ... 

    Mountain Properties | 1 | 0 | ...

     

    Thanks so much!

  • Forums

    Thanks for the timely response!  If you're working on it, I can tolerate it.

    But since you asked what else could be fixed:

    (1) Ability to resize the panels

    (2) When opening the inbox, the main panel should show the latest message, not a blank screen (maybe this is just my preference)

    (3) Filtering is great (thank you!) but it would be nice to have a search function.

    Thanks!

  • Blog

    Forgive the poor wording on my question.

    of the two options:

    1. OR hosted site

    2. Global Landing Page

     

    it seems like using the OR hosted site is the better option. Is that the consensus?

  • Blog

    Forgive the poor wording on my question.

    of the two options:

    1. OR hosted site

    2. Global Landing Page

    it seems like using the OR hosted site is the better option. Is that the consensus?

    It depends on what is important to you....

    If you use the hosted site option the guest is shown your website/brand directly when they come over from Google.  If you use the global landing pa...