Started by long-time vacation property owners, Pay With Cause () is a state-of-the-art payment processor with a purpose. Pay With Cause believes in the power of community, and as such, a part of every transaction is donated to a charity...
The OwnerRez Public Booking Link is available to all users and allows you to send a direct Public Booking Link to potential guests from multiple in-app places (Bookings, Inquiries, and Quotes).
Sending potential guests a Public Booking Link is a great alternative for users who don't have a hosted website but still want to accept direct bookings. Here's a reminder of what the Public Booking Link l...
You can create a specific Statement View, which can then be selected for your monthly branded Owner Statement. This allows you to customize your Owner Statements to display as much or as little detail as you prefer for your owners. Additionally, you can create multiple Statement Views, enabling various iterations of Owner Statements.
What is a Statement View, and why should you create it first? A...
Hosts value guests who book their property, and reaching out to thank guests improves communication. Follow these instructions to thank guests using OwnerRez templates and triggers automatically.
Check out our Template and Trigger Examples () support article for other guest messaging ideas.
Important: Don't use platform proxy emails, s...
Good guest communication is essential for a positive guest experience. Follow these instructions to send a Guest Arrival Information message template to guests.
Check out our Template and Trigger Examples () support article for other guest messaging ideas.
Important: Don't use platform proxy emails, such as "joe12345@messages.booking.c...
This support article explains how to import, export, and clear nightly rates, allowing you to then edit your rates in the Nightly Rates Calendar () .
* Nightly Rates Table (#list)
* Import and Export Nightly Rates (#import-export)
* Clear Nightly Rates (#clear-rates)
* Notes (#notes) Nightly Rates Table
The Nightly Rates Table...
Updating rates is time-consuming, especially for many or complex properties. Our Batch Copy Rates () tool simplifies this by quickly copying rates—including seasonal, spot, and minimum night rules—from one property to others.
To batch copy rates, navigate to Nightly Rates (Settings > Pricing > Nightly Rates, or Tools > Rate Calendar) and click on the Ba...
Seasonal rates maximize revenue during high-demand periods while maintaining occupancy year-round. They capitalize on peak travel times, holidays, and local events, ensuring competitive pricing that reflects market demand and helps cover operational costs during slower periods. Seasons () specify a time period determined by a specific date range.
Recurring seaso...
On our Ownerrez hosted website's availability calendar/widget, guests attempt to click on available dates intending to start the booking process for the specific unit displayed. However, the current embedded calendar is static and non-interactive, so nothing happens when they click.
Our website analytics (tracked with Microsoft Clarity) show this causes guest frustration and abandonment—visito...
When we schedule emails, the table displays very limited information. At a minimum, it should show the scheduled send date/time.
This is a core use case for me: I schedule payment reminders for rolling monthly bookings. I’ve been able to leverage OwnerRez for this workflow, but regardless, if an email is triggered by a scheduled timer, the scheduled date/time should be visible in the table so we...
Ah! That is not very intuitive at all so good work finding that, Alece! And thank you so much for pointing me in the right direction. :) by Megan H (/forums/users/347369935) – Feb 18, 2026 6:48 PM (UTC)
But this is EXACTLY what I was talking about in the first post!
I am constantly referring to that email history screen! It used to be one click to get to it. Now it's buried FOUR clicks aw...
One of our Dev's mentioned one another option in case you would rather not delete the registration number from the property description (even though it is only there for the hosted website feed). You might be able to add a little CSS.
> #registration,#registration + dl { display: none !important;}
That is correct. There is no 'Staff' access setting to exclude financial information. Only 'Portal' users have restrictions to booking financial info.
A Limited Staff Account in OwnerRez provides access to core booking and guest management functions, but with restrictions compared to full admin access. Here's what a limited staff member can do:
What Limited Staff Can Access:
* View an...
