Hosts value guests who book their property, and reaching out to thank guests improves communication. Follow these instructions to thank guests using OwnerRez templates and triggers automatically.
Check out our Template and Trigger Examples support article for other guest messaging ideas.
Important: Don't use platform proxy emails, such as "joe12345@messages.booking.com"—these aren't real addresses and don't reliably work for direct communication. Instead, consider using OwnerRez's in-app channel messaging for Airbnb, Booking.com, and Vrbo.
Email Template & Trigger
To create an email template, go to Settings > Templates > Email tab > click the Create Email Template button > select the "Booking" option. Copy and paste the following values into your new booking email template. Or simply click on the +Add Template to My Account.
Name:
Guest Booking Thank You
From Name:
{MYCOFULL}
From Address:
{MYEMAIL}
To Name:
{CFULL}
To Address:
{CEMAIL}
Subject:
Thank you for booking {PDISPNAME} for {BARR}-{BDEP}
Body:
Hi {CFIRST},
Thank you for booking {PDISPNAME} for your upcoming, {BARR} to {BDEP}, travel dates!
We know that you, as a discerning traveler, had many accommodation options to choose from, and we appreciate that you chose {PDISPNAME}.
Your reservation is all set, and we will be in touch with you closer to your travel dates. In the meantime, feel free to reach out with any questions.
{MYFIRST}
Email template preview:
Create a trigger to send your email message by navigating to Settings > Messaging > Triggers > and clicking + Create Trigger to pull up the new trigger screen. Or simply click on the +Add Trigger to My Account.
Event:
As soon as booking is created
Conditions:
Email Address On File Status is one of has real email address
Action:
Guest Booking Thank You via Email
Channel Template & Trigger
To create a channel template, go to Settings > Templates > Channel tab > click the Create Channel Template button > select the "Booking" option. Copy and paste the following values into your new Channel template. Or simply click on the +Add Template to My Account.
Name:
Guest Booking Thank You
Body:
Hi {CFIRST},
Thank you for booking {PDISPNAME} for your upcoming, {BARR} to {BDEP}, travel dates!
We know that you, as a discerning traveler, had many accommodation options to choose from, and we appreciate that you chose {PDISPNAME}.
Your reservation is all set, and we will be in touch with you closer to your travel dates. In the meantime, feel free to reach out with any questions.
{MYFIRST}
Channel template preview:
Create a trigger to send your channel message by navigating to Settings > Messaging > Triggers > and clicking + Create Trigger to pull up the new trigger screen. Or simply click on the +Add Trigger to My Account.
Event:
As soon as booking is created
Conditions:
Listing Site is one of Vrbo, Airbnb or Booking.com
Action:
Guest Booking Thank You via Channel Message
SMS Template & Trigger
To create an SMS template, go to Settings > Templates > SMS tab > click the Create SMS Template button > select the "Booking" option. Copy and paste the following values into your new SMS template. Or simply click on the +Add Template to My Account.
Name:
Guest Booking Thank You
To:
{CPHONE}
Body:
{CFIRST}, thank you for booking {PDISPNAME}! We appreciate that you chose {PDISPNAME} and feel free to reach out with any questions. Cheers! 😁
SMS template preview:
Create a trigger to send your SMS message by navigating to Settings > Messaging > Triggers > and clicking + Create Trigger to pull up the new trigger screen. Or simply click on the +Add Trigger to My Account.
Event:
As soon as booking is created
Conditions:
Phone Number On File Status is Yes
Action:
Guest Booking Thank You via SMS