Hosts value guests who book their property, and reaching out to thank guests improves communication. Follow these instructions to thank guests using OwnerRez templates and triggers automatically.
Check out our Template and Trigger Examples support article for other guest messaging ideas.
Important: Don't use platform proxy emails, such as "joe12345@messages.booking.com"—these aren't real addresses and don't reliably work for direct communication. Instead, consider using OwnerRez's in-app channel messaging for Airbnb, Booking.com, and Vrbo.
Email Template
To create an email template, go to Settings > Templates > Email tab > click the Create Email Template button > select the "Booking" option. Copy and paste the following values into your new booking email template.
Name:
Thank Your Guest for Booking Email Template
From Name:
{MYCOFULL}
From Address:
{MYEMAIL}
To Name:
{CFULL}
To Address:
{CEMAIL}
Subject:
{BARR}-{BDEP} at {PDISPNAME}
Body:
Hi {CFIRST},
Thank you for booking {PDISPNAME} for your upcoming, {BARR} to {BDEP}, travel dates!
We know that you, as a discerning traveler, had many accommodation options to choose from, and we appreciate that you chose {PDISPNAME}.
Your reservation is all set, and we will be in touch with you closer to your travel dates. In the meantime, feel free to reach out with any questions.
{MYFIRST}
Email template preview:
Channel Template
To create a channel template, go to Settings > Templates > Channel tab > click the Create Channel Template button > select the "Booking" option. Copy and paste the following values into your new Channel template.
Name:
Thank Your Guest for Booking Channel Template
Body:
Hi {CFIRST},
Thank you for booking {PDISPNAME} for your upcoming, {BARR} to {BDEP}, travel dates!
We know that you, as a discerning traveler, had many accommodation options to choose from, and we appreciate that you chose {PDISPNAME}.
Your reservation is all set, and we will be in touch with you closer to your travel dates. In the meantime, feel free to reach out with any questions.
{MYFIRST}
Channel template preview:
SMS Template
To create an SMS template, go to Settings > Templates > SMS tab > click the Create SMS Template button > select the "Booking" option. Copy and paste the following values into your new SMS template.
Name:
Direct Booking Guest Thank You SMS Template
To:
{CPHONE}
Body:
{CFIRST}, thank you for booking {PDISPNAME}! We appreciate that you chose {PDISPNAME} and feel free to reach out with any questions. Cheers! 😁
SMS template preview:
Trigger Variations
Each trigger sends only one message template, but you can send different templates at different times. Navigate to Settings > Messaging > Triggers > and click + Create Trigger to create a new trigger.
Your email, channel, and SMS trigger options all share these common settings:
Type: Immediate
Immediate:
Renter agreement is signed
Condition:
Renter Pending Status is No
Then configure based on your contact information collection:
- Without guest contact information (Airbnb, Booking.com, etc.)
- Condition: Listing Site is one of > Airbnb, Booking.com
- Action: Send "Thank Your Guest for Booking Channel Template" channel message template
- With guest contact information (Direct booking, Vrbo):
- Conditions:
- Listing Site is one of > Vrbo, your personal website
- Email Address on File Status is one of > Has real email address if sending an email template
- Phone Number on File Status is one of > Yes if sending SMS template
- Action: Send "Thank Your Guest for Booking Email Template" email or SMS template
- Conditions: