A new year is here, making January the perfect time to revisit your vacation rental operations and take a fresh look at your OwnerRez setup. 🎆 As plans for the year ahead come together, we've put together a strong lineup of webinars to help you review, refine, and improve your day-to-day workflows.
This month's webinar schedule includes live Demos, Q&A sessions, and Focus Sessions covering topic...
Holidays are a great time to make premium profits because demand for vacation rentals is higher than at most other times! That's why most owners charge premium holiday rates. But the rules surrounding holidays can be complicated, which is why OwnerRez supports three quite different overlapping approaches to them.
* Generic Holiday Settings (#generic)
* Holiday Rates (#rates)
* Spot Rates...
Many OwnerRez users prefer to set up their accounts using our support documents () and videos () .
However, some users would rather have assistance setting up their account. With our ProConnect Service, we take a detailed, hands-on approach to reviewing your account and working with you on everything from listing setup to b...
Regional listing sites are a great way to get exposure in your area. They are more targeted than the big national sites and give a much more friendly and personal touch to guest interaction.
If you're thinking of developing your own site, we've got a write-up about building your own regional site () by our friend Bo...
HostBuddy AI () automates guest communication for short-term rental hosts by combining proactive, end-to-end guest communication workflows with intelligent guest support and troubleshooting—delivering Superhost-quality experiences whenever coverage is enabled. Built by experienced hosts, HostBuddy integrates s...
Short-term rental guest monitoring or surveillance equipment (e.g., cameras, decibel/noise monitors, etc.) helps hosts track occupancy, noise levels, and security remotely. It ensures compliance with rental policies and enhances guest safety and property protection.
OwnerRez users should disclose to guests any external or internal surveillance equipment at their property, including cameras, noise...
Effective guest communication ensures a smooth experience, resolves issues promptly, and enhances guest satisfaction, leading to positive reviews and repeat bookings in short-term rentals.
Airbnb, Booking.com, and Vrbo's native messaging platforms allow hosts and guests to communicate directly through their app or website, facilitating booking details and check-in instructions and allowing hosts...
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New Reason to List on Vrbo: Strike-Through Pricing & Promo Badges 🛒🏷️ Body
Hi [first name]!
If you've been thinking about expanding to Vrbo, now might be the perfect time.
We just released full support for Vrbo Promos - a new feature that helps properties stand out with eye-catching promotional displays. Combined with Vrbo's massive traveler base, this could be a significant oppor...
Directives, or Standard Operating Procedures (SOPs), ensure consistent guest experiences, streamline operations, reduce errors, and maintain quality standards across all properties. They enable staff to handle situations uniformly, protect your business legally, and scale operations efficiently while preserving your brand reputation. Rezzy has three primary data sources:
* Property listing infor...
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Airbnb Service Fee Changes for API Hosts Body
Hi [first name],
Airbnb has announced an upcoming change to how service fees work for hosts who use property management software like OwnerRez.
What's changing
* Starting October 27, 2025, all Airbnb hosts connected through API/property management software will move to Airbnb's single fee structure.
* Newly created Airbnb host account...
Allow guests to skip the store and arrive to more with Noshable's () seamless grocery concierge solution.
Noshable is taking a brief pause during the off-season as they build out stronger systems, SOPs, and fulfillment processes with our partners.
* Steps for integration (#integrate)
* New Accoun...
This isn’t a feature request specifically, but more of a question relating to all feature requests. On a number of threads in this forum I’ve noticed OR staff say something like:
Feel free to share it with likeminded users who would be willing to give it an upvote!
My question is how? How can we share and/or promote features that we think are desperately needed in OwnerRez?
I personall...
When you run a short-term vacation rental business, guest trust is everything. That trust doesn't just come from clean homes or great reviews; it also depends on how well you protect your guests' personal and financial information. Every time a guest books your property using a credit card, they're putting faith in your ability to keep their data safe.
PCI compliance: short for Payment Card Indus...
As an international customer, I find the appropriation of the “$” symbol to exclusively represent USD both misleading and discriminatory. The United States is not the only country that uses the dollar sign — currencies such as CAD, AUD, BZD, and many others share the same symbol.
If OwnerRez intends to position itself as a truly international platform, then the display of currencies must reflec...
Each year, Vrbo recognizes a select group from its 100+ integrated partners that meet its highest standards for performance and reliability. () The Vrbo Elite designation is the top level of recognition, reserved for partners that excel in technical reliability, listing optimization, booking excellence, and innovative tools.
OwnerRez is proud to have earned Vrb...
Hi Georgie and Sarah,
I asked our devs to take a look at Vrbo's API documentation, and it does not look like Vrbo makes this information available via the API. Unless / until they support that, we'd have no way to pull that data in.
If you look at the guest record directly in Vrbo, it should show you their average star rating as well as the number of reviews they've received, but I don't be...
