Blog
...dcrumbs (#breadcrumbs)
* OwnerRez Forum Post Previews (#post-preview)
* Booking.com Additional Guest Fees (#bdc-additional-guests)
* Turkish Language Guest Forms (#turkish-language)
* PM v2 Legacy Bookings (#legacy-bookings)
* Disabled Integrations (#disabled-integrations)
* Communication History Email Activity (#group-activities)
* Closed OwnerRez Stripe Accounts (#stripe)
*...
Channel Management » Channel Integrations » Vrbo
...ting is displaying old "Additional information about rental rates." (#old-rate-notes)
* Can I use Vrbo's MarketMaker pricing service with the channel integration? (#marketmaker)
* Vrbo offers a 20% off discount for the first 3 bookings on a new listing. How do I turn that on? (#new-listing-discount)
* Why do my nightly rates display with decimals (cents) as set in OwnerRez but my additiona...
Integrations » Guest Communication
()
Touch Stay () offers digital guest welcome books to help hosts provide guests with information about the property and surrounding area. Welcome books can be completely customized to your brand. Touch Stay integrates with OwnerRez to import y...
Channel Management » Channel Integrations » Airbnb
...rbnb lets you set a time cutoff so you at least have a little warning - say, noon. You set this time in the Airbnb channel integration configuration settings.
Don't forget that this setting can also be overridden on a per-property level, under Properties > pick a property > Channel Rules:
Updates & Archives » Email Blast Archive » 2024
Subject
New Airbnb Cancellation Policy Changes Body
Hi [first name]!
We're writing to inform you about upcoming changes to Airbnb's cancellation policies (
Core Concepts » Damage Protection
.../enahnced-damage-protection-common-issues-questions) . What is the deductible for Damage Protection?
There isn't one - the program obligation applies first-dollar. Note the minimum claim amount is $25.00 - but, if you have an approved claim for $25, you'll receive the whole $25. Who is the actual protected party, and who makes claims?
The OwnerRez subscriber who owns the OwnerRez account that p...
Core Concepts » My Account
...d instruction from their CA, who is knowledgeable about the processes and features of OwnerRez. Types of Certified Advisor Badges
Current badges include:
The Account Setup badge signifies expertise in setting up and configuring an OwnerRez account, enabling users to accept bookings. This certification means the CA knows how to set up...
Updates & Archives » Email Blast Archive » 2025
Subject
Configuring Per Guest Per Stay Fees on Airbnb Body
Hi [first name]!
I'm reaching out because Airbnb has recently added support for "per guest per stay" fees to their Resort, Management, and Community/Association fees, so there's now a way to charge like this. Quick Summary:
We noticed that you've got one or more additio...
Messaging » Template and Trigger Library » Pre-stay Library
...a channel template to remind your channel guest to provide their contact information and sign your renter agreement.
Note: Why can't you use a platform email or proxy email address like "joe.blow.12345@messages.airbnb.com" or "joe.blow.12345@messages.booking.com?" These platform/proxy email addresses aren't real. If you send messages to them, your message will be collected by the channel, stripp...
OwnerRez APIs » API for Channel Integration
...f the lodging rate element that sourced them so they can be mapped back to the correct item. This should start with ORSUR (for fees and discounts) or ORTAX (for taxes):
cURL example:
curl --user ${ownerrez_user}:${ownerrez_key} --location --request POST "${ownerrez_api}/haolb/modifybooking?type=${ownerrez_user}&key=${ownerrez_key}&bo...
