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  • Core Concepts » Fields

    Just about every data element in OwnerRez has a matching field code that allows you to create a messaging template (e.g., email, SMS, Airbnb) referring to that data element, and have it be automatically populated with the correct information for a specific booking, property, etc. each time the message is sent. The list of all of our field codes (
  • Channel Management » Channel Bridge

    Instead of depending on iCal-synced calendars () and the Channel Bridge tool, OwnerRez suggests using our Channel Management () feature for a smoother experience.

    The OwnerRez Channel Bridge Chrome browser extension enables you to log in to yo...

  • Integrations » QuickBooks

    In August 2024, deposit syncing was added to our QuickBooks integration () . We recommend that you use deposit syncing to create to-the-penny deposits in QuickBooks.

    Even though OwnerRez has a wide array of financial features - from invoicing and payment collection to expense tracking - OwnerRez is not an accounting product. There are...

  • Integrations » Devices

    Aruvo () is a Plug-and-Play Hospitality TV Software for boutique destination stays. It helps you reach every guest using your current television (TV). It brings their room alive with a branded, personalized welcome as soon as they walk in. Tell your story, first-hand, in all its life and colors. And helps your...

  • Channel Management » Channel Integrations » Vrbo

    Strategic discounts can boost your Vrbo listing's performance. When used wisely, they attract more guests, encourage longer stays, and help fill gaps in your booking calendar. This support article will guide you in configuring discounts in OwnerRez that sync directly to your Vrbo channel integration listings.

    Additionally, OwnerRez Standard Discounts (

  • Core Concepts » Damage Protection

    Through our unique integrations, OwnerRez offers Damage Protection () , an optional premium feature that applies to your contracted rental property, protecting hosts against accidental damage a guest might cause while at your property. Follow the instructions on this support article to submit a Damage Protection claim, along with...
  • Updates & Archives » Email Blast Archive » 2025

    Subject

    Upcoming PM update for booking expenses (the "Booking Net" upgrade) Body

    Hi [first name]!

    We're rolling out an important update to Property Management statements that will make booking-related math clearer, more consistent, and easier to reconcile.

    This update will roll out on November 20th. We're notifying all PM v2 users so you can expect the improvement before your November state...

  • Channel Management » Channel Integrations » Lake.com

    OwnerRez has partnered with Lake.com () to provide a channel integration connection between the two systems, allowing OwnerRez users to handle their listings and bookings from Lake.com easily.

    Lake.com () acts as the Merchant of Record (

  • Updates & Archives » Email Blast Archive » 2025

    Subject

    VRMA International Is One Month Away, and OwnerRez Will Be There! Body

    Hi [first name],

    Hope you are doing well, and thank you for being an OwnerRez customer! The 2025 VRMA International conference (

  • Updates & Archives » Email Blast Archive » 2025

    Subject

    VRMA International Is Two Weeks Away, and OwnerRez Will Be There! Body

    Hi [first name],

    We're OwnerRez (

  • Integrations » Other

    HiChee is excited to launch its OwnerRez integration, making it simple for hosts to connect their properties with HiChee. Once linked, your listings are instantly verified so travelers know they're booking with a trusted host.

    Your rates will always be accurate and automatically updated, helping you attract more qualified bookings. Wh...

  • Blog

    We are happy to announce our partnership with AutoRank, which offers OwnerRez users a seamless way to improve their Airbnb search ranking. About AutoRank Concierge

    AutoRank Concierge is a premium service that combines the power of advanced AI with expert human insight. (

  • Reviews

    The program is intuitive, and every time I need to do something different, I'm amazed to see that there's a way to do it! They are always incredibly upbeat, helpful, smart and pleasant to work with. In 5 years I have never had a complaint. Even on holidays with a non-emergency, someone has gotten back to me to help. If I'm not mistaken, I think all their customer service people run properties on th...
  • Reviews

    I have been an Information Technology (IT) Director for most of my professional career, working across a wide array of enterprise and operational systems in multiple environments. Part of that experience includes time spent at a world-class, five-star resort in Florida, where customer service is exceptional across every component of the organization. That combination of broad technical leadership a...
  • Pages

    Evolve overpromises and underdelivers "peace of mind" for 15% of your hard-earned revenue. With powerful OwnerRez automation, you can do it yourself and stay in control of your business. Switch to the #1-rated vacation rental software in the industry.

    Compare our features (#features) , support (#support) , and cost (#cost) to theirs.

    Don't just take our word for it. Hundreds of vacation ren...

  • Forums

    Our message flow includes sending guests a message prior to arrival asking them to confirm their group size when they've booked for less than our max. (It's an opportunity to clarify any potential changes with guests as well as to collect additional guest fees and/or pet fees.) Currently the trigger options have a Number of Guests condition but it's tied to equal to/greater than/less than and requi...
  • Forums

    I just wanted to say 300% YES & THANK YOU! 

    We have a Facebook account, & I just ordered a device to put my IPhone in a position to do “walk & talks” because our property is also an ecological experiment. 
    That’s our brand- yours could be crafting, or flowers, or quilting.. People go places to do things, & if we show them the things we have at our places, they will come to our places to “do the...

  • Blog

    Hi - I did a broad search on Google and could not find any reviews. There was one suggestion to use chatgpt the writeups instead. This probably would work if you first seed chatgpt with the desired emphasis. All for free. by Casa Botanica PA (/forums/users/347433458) – Oct 8, 2025 11:33 PM (UTC)

    Thanks for mentioning ChatGPT, it’s a great starting point for hosts exploring AI. However, ChatGP...

  • Blog

    I had a call with them to discuss. I was interested in the idea. However the pricing was not as advertised, and the actual service seemed rudimentary, something that i can do myself, for example develop seasonal listing descriptions and adjust captions on pics monthly. The notion that their software scrapes AIRBNB inquiries and they can use that data to have AI re-do listing descriptions weekly is...
  • Forums

    Here's the error I got:

    * Based on your cleaning fee of $692, the minimum nightly price you can charge is $368.

    After the markup, dd your cleaning fee increase too? How much is your cleaning fee and what's your minimum rate?