Search results

21 results in 0.002 seconds
  • Blog

    This week's Industry News highlights a key zoning decision in Maui, Airbnb's latest global Community Fund recipients, Faraday Future's robotics deployment in vacation rentals, AirDNA's 2026 investor outlook, and a new STR ordinance in Evanston, Illinois. Let's dive in.

    In continued coverage of Maui County's vacation rental phase-out, previously reported in Industry News on June 6th (/blog/global...

  • Blog

    February brought some big updates to streamline your hosting. 🚀 We've redesigned the Booking Overview tab and header, overhauled Airbnb channel onboarding, added channel exclusions for property photos, and added the ability to have more than one custom payment method per property. Plus, powerful new messaging tools, including: Broadcast, the ability for Scheduled Triggers to fire at 15-minute inte...
  • Blog

    We're excited to share some great news for OwnerRez users listing on Hopper. Listings that are live on Hopper may now also appear on Capital One Travel, giving your properties access to even more travelers and added visibility through one of the largest travel platforms available today. What does this mean?

    Capital One Travel is powered by Hopper's underlying booking technology. With this recent...

  • Blog

    Meet Jaci Christian, founder and owner of The Bear Cabins () . After buying her first cabin in Broken Bow, Oklahoma, in 2020, Jaci began self-managing remotely and building systems as if she were already running a larger operation. That approach naturally led to consulting and, eventually, to a full-service management company. With a background in marketing, she blend...
  • Blog

    March is a month of transition. 🌱 We're stepping out of winter and into spring and summer, which means the busy season is right around the corner for many vacation rental markets. Now is the time to make sure your systems are fully built out and optimized for performance. A little attention now can make a big difference once bookings start picking up.

    This month, we'll be hosting OwnerRez demos,...

  • Channel Management » Channel Integrations » Vrbo

    This article provides a list of common questions and answers for the Vrbo () channel integration that are not covered elsewhere. This article assumes you have already connected the Vrbo channel integration ()...
  • Channel Management » Channel Integrations » Airbnb

    This article provides a list of common questions and answers for the Airbnb channel () integration that are not covered elsewhere. This article assumes you have already connected the Airbnb channel integration ()...
  • Core Concepts » Bookings, Quotes, Inquiries » Bookings

    If a guest checks out of the booking process without making an immediate payment (via credit card or PayPal), the booking will be created in a pending status. This means the time is blocked, but there is a deadline for receiving the payment. Also, see the How can I ensure that door codes will not be sent to guests for last-minute pending bookings? (
  • Core Concepts » Bookings, Quotes, Inquiries » Bookings

    Guests may extend or change their stays due to weather delays, travel disruptions, a desire to stay longer, remote work flexibility, or special events in the area. However, the process for extending or changing the dates can vary depending on how you received the booking. This support article covers the three steps required to extend a stay: changing the dates, changing the charges, and collecting...
  • Core Concepts » Bookings, Quotes, Inquiries

    We all want bookings - but how does a guest get there?

    * Inquiry (#Inquiry)

    * Mark as Spam (#inquiry-spam)
    * Unavailable Dates (#inquiry-unavailable)
    * Quote (#Quote)

    * Filter Quotes (#filter-quotes)
    * Booking (#Booking)
    * Instant Bookings (#instant-bookings)
    * Booking Information (#booking-information)
    * Listing Sites and Masked Inquiries (#listing-sites-masked-i...

  • Channel Management » Channel Management

    Disabling a channel integration allows you to stop taking bookings on that listing channel (e.g., Airbnb, Booking.com, Vrbo, etc.) while maintaining your property information in OwnerRez. In this support article, we will review how to disable or delist a channel integration.

    Before considering disabling your property in OwnerRez (

  • Integrations » Insurance

    Strly is a global property protection platform designed for short-term rental hosts and property managers who want flexible, automated protection without any friction. Strly provides enhanced protection through accidental damage waivers and robust guest verification, helping hosts safeguard their properties while preserving a seamless g...

  • Updates & Archives » Email Blast Archive » 2026

    Subject

    Attending the Poconos STR Conference? Visit OwnerRez at Booth 38 Body

    Hi [first name]!

    We're OwnerRez (

  • Core Concepts » Quality Center

    The OwnerRez Quality Center is a consolidated dashboard designed to give hosts a centralized view of their property quality metrics. Rather than navigating across multiple sections of the platform, hosts can access review management, listing quality analysis, and guest sentiment analysis — all from a single location. This unified approach streamlines the process of monitoring and improving the over...
  • Core Concepts » Quality Center

    The Quality Center surfaces several key metrics to help you evaluate the health and performance of your listings. Each score is calculated using a specific methodology to ensure consistency and accuracy across your portfolio. This support article will review each Quality Center tab and explain how these metrics are derived, helping you interpret your results and identify where to focus your improve...
  • Forums

    Hi everyone,

    First, I want to say that I truly love OwnerRez and rely on it heavily for my business. We manage a high volume of bookings, and OwnerRez has been a huge part of keeping everything organized.

    That said, I’m really struggling with the recent changes to the Booking Overview page, and I’m curious if other users are experiencing the same challenges.

     

    What’s been difficult:...

  • Reviews

    As the owner of Kenyan Furnished Rentals LLC, I recently relaunched our direct booking website using OwnerRez's Hosted Website platform, and the experience has been exceptional. Their team restored my previous account within hours, which saved me days of rebuilding and allowed us to go live in just three days.

    The support has been fast, thorough, and incredibly clear — even during the 14-day tria...

  • Forums

    A guest informed me today that the discount I applied to her quote was not showing up when she attempted to "Accept & finalize" her booking. Upon further review, the Confirm & Pay page is NOT matching the emailed Quotes. Furthermore, when the guest finalizes the booking and makes a payment, the discount does not auto-correct or get re-applied... it's like it was never added to begin with. This is n...
  • Forums

    I've noticed that in the few weeks, the servers seem to be dragging along. We are having trouble getting booking in and since that's pretty much the whole point of a PMS this is a pretty serious issue. 

    Any updates from Owner Rez?

  • Forums

    Hi Roseberry Cabin,

    You can edit the guest's contact info using the three dots in the Contact Info panel here:

    Are you viewing from a PC or mobile device? If you could provide some screenshots that would give us a better idea of how things look on your end.

    On a computer, you can zoom in by holding Ctrl (Windows/Linux/Chro...