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  • Blog

    This week's roundup covers Lisbon reversing course on short-term rental restrictions, the Spanish government fining Airbnb, Maui finalizing its vacation rental phase-out after months of debate, and Anchorage voting down a proposed vacation rental tax. Let's dive in.

    Lisbon has recently rolled back tightened short-term rental restrictions after city officials determined that the rules failed to...

  • Blog

    This week, we're highlighting Julie Andrews and Stephen Parsons, co-founders of Beach Boutique Rentals () . Based on Anna Maria Island, Julie and Stephen built their business with a focus on genuine relationships and quality over quantity. With OwnerRez supporting their day-to-day operations, they've grown their business to over 70 properties while maintaining...
  • Property Management » PMv1 (Legacy) » Owner Statements (Legacy)

    Our Property Management () feature allows you to track and calculate commission for yourself (as a PM) and earnings for the owners that you manage on behalf of. Read about it in our Property Management Overview () article.

    When you create owner statements and PM statements, it is...

  • Integrations » Door Locks

    Lynx () offers PMS Integrated Keyless Entry, Home Automation for Thermostat, Leak/ Noise/ Smoke/ CO sensors combined with Workflow Automation and Guest Communication.

    * Steps for integration (#steps-for-integration)
    * List of supported devices (#list-of-supported-devices)
    * What Data is Transmitted (#da...

  • Payment Processing » Processors & Gateways

    Connecting a Stripe account takes a few separate steps -- first you must allow direct card processing on your Stripe account, then link OwnerRez to your Stripe account, and finally create a Live Secret Key in Stripe and paste it in to the OwnerRez configuration. This guide will walk you through step by step.

    * Business Location Requirements (#location)
    * Currencies (#currencies)
    * Setup &...

  • Integrations » Guest Communication

    ()

    Duve () (formerly known as Wishbox) is an end-to-end guest management system helping hosts digitize their vacation rental business, increase profitability, improve performance, and offer an elevated guest experience. Duve allows hosts to achie...

  • Core Concepts » My Account

    We have a strong dedicated following here at OwnerRez, and a lot of our users have spread the word and recruited friends to join up. Because of that, we created the Affiliate Program a few years ago to reward our users when they recruit others.

    The following information will help you understand what the Affiliate Program is and answer questions you may have about it.

    * How it works (#how)
    *...

  • Core Concepts » Data Management

    If you are setting up your new OwnerRez account, and your existing bookings are with a major listing site like Airbnb and Vrbo, we provide tools to import the booking data into OwnerRez - guest name and contact info, booking dates, charges, payments, and so on. These are Channel Bridge () , the iCal Calendar Imports (
  • Websites » Hosted Websites

    Your Home Page is the first page that's displayed when guests visit your site, so it's very important to put your best foot forward! To make changes in this area, go to Settings > Hosted Websites > click on your website row > click on the row for your Home page.

    * Hero Unit (#hero)
    * Banner Text (#banner)
    *

    Open Menu Links in New Tabs (#tabs) Hero Unit

    By default, OwnerRez puts up...

  • Integrations » QuickBooks

    A common misunderstanding with QuickBooks is that invoice () line items are associated with accounts from the Chart of Accounts. This is because the items that typically show in the drop-down on invoice line items look like income or expense accounts.

    In fact, they are related, so it's a rational assumption - but they a...

  • Getting Started » Testing » Calendar Testing

    OwnerRez is designed to be your "hub" for all information about your bookings. No matter what the source of a booking, the first step is to make sure that booking ends up in OwnerRez.

    💡 Special Note about Blocking Time

    We generally advise that blocking time be done only in OwnerRez. This is because some of the listing sites use "blocks" for bookings that have not yet completed - as in, the...

  • Core Concepts » Travel Insurance

    OwnerRez provides our owners the ability to offer their guests Travel Insurance products which can compensate guests if their trip is interrupted or must be canceled for a variety of reasons. In addition, other benefits for risks incidental to planned travel such as lost or damaged luggage, emergency dental-medical, and 24-7 concierge service are included.

    This protection includes an insurance c...

  • Websites » Hosted Websites

    By default, your Hosted Website will automatically display a summary of your general rates for each property.

    It's not possible to display your detailed rates because OwnerRez allows a very complex hierarchy of rate controls that people would find confusing. Don't worry; when guests request a quote for specific dates, the correct rates will be calculated and displayed based on all your Seasons, R...

  • Guides

    Since its launch in 2008, Airbnb has grown into one of the most recognizable booking platforms in the vacation rental industry. With millions of active listings across more than 200 countries and regions, it has become the primary source of bookings for many vacation rental owners and managers. For new operators in particular, Airbnb is often the first place they list their property and the source...
  • Guides

    Choosing a property management system is one of the most important decisions a vacation rental owner or property manager will make. The right PMS becomes the foundation of your vacation rental business, powering everything from bookings and payments to guest communication, reporting, and even direct bookings. The wrong PMS can create extra work, limit flexibility, and make it difficult to scale ove...
  • Blog

    Hey look - it's the first Hump Day of 2021! 🐫 Time to talk updates. Our list of updates is small this week but includes a huge Stripe/3DS2 update that was months in the making.

    * New Features
    * Enhancements & Tweaks
    * Bug Fixes New Features

    A couple months ago, we mentioned working on a large update for Stripe that would support Strong Customer Authentication and the 3D Secure 2 ("3DS2") st...

  • Blog

    Payments by check is a great way of giving your guests a non-electronic way of paying for their booking while still using the public quote acceptance forms. Previously, if a guest wanted to pay by check, you had to create a manual booking and enter manual payments. You had to tell them where to send the check and hold their hand throughout the process. Now, OwnerRez will do all that for you.

    Le...

  • Forums

    I took a spin through Turno, giving cleaners in the area where our beach condo is a chance to bid and become part of a cleaning "team" for our unit. Interesting concept ... it's like Uber for cleaners. But there seems to be an inherent risk that I'm not sure Turno has a solution for. If I'm missing something, let me know.

    Let's say you post a project for a departure clean on July 30, and your p...

  • Guides

    Thank You Letters: A Powerful Tool for Vacation Rental Owners

    Explore the importance of a thank-you card, how to use this touchpoint to improve your vacation rental business, and a template to for a thank-you message.

    As a short-term rental property owner (/guides/how-to-guide-for-starting-your-vacation-rental-business) or property manager, you know the value of creating a steady flow of gues...

  • Forums

    I'd like a widget I could embed in a wordpress page that would facilitate the check-in process. For my check-in, i need to collect a copy of the person's ID (which they could upload from a selfie) and place an $X hold on their credit card that I could charge against in case of damages. This needs to work even if the booking comes from a third-party not-integrated booking site. Would include an e...