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  • Messaging » Template and Trigger Library » Mid-stay Library

    Remind Your Channel Guest With Contact Information About a Day of Week Task Template and Trigger
    1 month ago

    ...e through Vrbo, to begin with, so that our system knows how to deliver your response back to the correct Vrbo thread.

    Note: Why can't you use a platform email or proxy email address like "joe.blow.12345@messages.airbnb.com" or "joe.blow.12345@messages.booking.com?" These platform/proxy email addresses aren't real. If you send messages to them, your message will be collected by the channel, stripp...

  • Messaging » Template and Trigger Library » Mid-stay Library

    Remind Guest Who Booked Through Your Personal Website About a Day of Week Task Template and Trigger
    1 month ago

    ...ld-codes) support article or use the "Preview" button on the booking to take a live look.

    Here's a quick preview of what the above email message looks like:

    Notice how clean and personalized the content is. The subject line is dynamic to the booking by including the {CFIRST} guest's first name and the property name {PDISPNAME} fie...

  • Messaging » Template and Trigger Library » Mid-stay Library

    Remind Your Channel Guest Without Contact Information About a Day of Week Task Template and Trigger
    1 month ago

    ...hrough Airbnb to begin with, so that our system knows how to deliver your response back to the correct Airbnb thread.

    Note: Why can't you use a platform email or proxy email address like "joe.blow.12345@messages.airbnb.com" or "joe.blow.12345@messages.booking.com?" These platform/proxy email addresses aren't real. If you send messages to them, your message will be collected by the channel, stripp...

  • Messaging » Template and Trigger Library » Cleaner Library

    Remind Cleaning Staff About a Day of Week Task Template and Trigger
    1 month ago

    ...ld-codes) support article or use the "Preview" button on the booking to take a live look.

    Here's a quick preview of what the above email message looks like:

    Notice how clean and personalized the content is. The subject line is dynamic to the booking by including the {PDISPNAME} field code. In other words, it looks like a hand-writ...

  • Integrations » Dynamic Pricing

    Wheelhouse
    1 month ago

    ...your Wheelhouse account (or sign up here () ), and from the dashboard page, click Add Channel.

    2. On the Add Channels page, click OwnerRez.

    3. Once OwnerRez is selected, click Connect your OwnerRez account. h...

  • Getting Started » ProServices

    ProTransfer
    11 months ago

    ...sfer Service Pricing

    ProTransfer Service clients may choose to add-on the ProConnect Service () for an additional $150 for first 2 properties, $50 per property for properties 3-9 and then $25 per property for each additional property.

    Number of Properties ProTransfer Only ProTransfer + ProConnect
    First 2 properties $3...

  • Integrations » Dynamic Pricing

    Rented
    1 month ago

    Rented () is a team of dedicated vacation rental professionals with over 100+ years of combined experience in managing, marketing, and pricing vacation rentals. With diverse backgrounds and unique skill sets, they're passionate about helping clients grow their business by offering revenue management services and...

  • Integrations » Housekeeping Services

    Breezeway
    3 months ago

    ...binar (#webinar)

    OwnerRez clients get a free safety course, free Breezeway operations for users with 1 listing, free implementation ($999 value), and 30% off Breezeway subscription for users with 2+ listings. See more about this inside OwnerRez here () .

    Existing Breezeway customers should reach out to their account managers or support@breezeway.io for assi...

  • Forums

    Cut 'bad review' buffer from 20 to 5 minutes.
    1 year ago

    ...here the system will wait until the last moments to review a guest with whom we have had a bad experience.

    To ensure that the review goes through, OwnerRez has set the time to submit such review, 20 minutes before since otherwise an error may prevent it from posting. However, this greatly increases the likelihood that we are retaliated against since this time period is plenty for the person to...

  • Pages

    Engagement Specialist
    1 year ago

    ...hone, by video conference, or in person. You will be making a high number of phone calls and must be comfortable in doing so.

    You're highly skilled in customer service. We're looking for at least 1-2 years experience in technical customer support, or, 1-2 years in a technical/engineering position or training and also 1-2 years doing non-technical customer service. A sales background is preferred,...

  • Reviews

    Back to business!
    7 months ago

    Nirvana! I honestly was so relieved the day we went live with 43 listings. The support, functionality of the software, the website .. all above an beyond. I literally lost 2 years of my life with GUESTY trying to make their solution work.

    We spent 2 PAINFUL years trying to make the MYVR to GUESTY transition work until we finally found OwnerRez and transitioned in 2 months with their amazing suppo...

  • Forums

    Jeff/Bluebird in response to: SMS Bounce Trigger
    9 months ago

    Shawn, I think this suggestion merits some re-evaluation.  There seems to be 2 common issues with SMS. 1) Sending an SMS to a non-valid number which hopefully then generates a bounce, and 2) An inbound message from a guest or other user TO the registered 10-Digit Number of an OR account (the 10DLC / Long Code).  

    Under #1, which is what this user suggested occurs - then OR be able to send an EM...

  • Forums

    Shawn H in response to: Google Vacation Rentals Connectivity Partner
    1 year ago

    Hello all! We have some exciting news (that happens to coincide with Vacation Rental Week 2024). Google Vacation Rentals is now self-service for all users! We wanted to get the word out as soon as possible, but more details are coming in a Product Update blog post later this week. In the meantime, you can read on for a few details and use the links to the current support articles for more informati...

  • Forums

    BlueMtnCabins in response to: Google Vacation Rentals Connectivity Partner
    1 year ago

    ...by not being listed on Google Vr.

    Comparing it to booking is irrelevant. Booking are just horrendous to deal with as a company - my experience there.  by Colin B (/forums/users/347416835) – Oct 20, 2023 2:17 PM (UTC)

    You assume that Goog is better to deal with than BDC?  You can already see that price display is screwy on traveler facing side and usually shows for only 2 people which is a...

  • Forums

    Website improvements
    3 years ago

    #1 - For the Availability/Property Search Widget can you please add functionality to show all search results on one page? Currently it shows 12 and then prompts the user to click page 2. It would be a huge advantage to have all my listings on one page instead of 12 on one and 3 on the next.
    #2 - For the Wordpress Widget c...

  • Forums

    Website layout
    2 years ago

    The availability/search widget on the home page drives me! I only have 2 properties so if i "tile" it,  im stuck with 1 on the left,  1 in the middle and nothing on the right. I wish to space them apart or center them together as one, so my page has a more uniformed look.  I have to "list" them instead, which i think needs to be more customizable as well, to show less details and maybe shrink in si...

  • Forums

    Tax calculation
    6 years ago

    ...centage rate from the property settings) and calculate gross sales without the tax per property. Each channel can be manually configured for example by selecting Tripadvisor channel as receiving cash 2 days (configurable) after check-in, arirbnb channel as receiving cash 2 days after check-in, homeaway receiving cash 3 days after booking is made, direct receiving cash after 2 days booking is made e...

  • Forums

    Surcharges in custom fields for invoice e-mail template
    2 years ago

    Hi all, 

    I am trying to make an e-mail template in Spanish that includes several custom fields. What I want is: 

    - field 1: rent 

    - field 2: surcharges such as breakfast, additional beds etc. Can be more than one field 

    - field 3: VAT/sales tax

    - field 4: total of 1+2+3

     

    The problem is field 2: how can i show these surcharges. Also they should be included in field 4 tot...

  • Forums

    Emails Bouncing and I am not receiving only able to send
    3 years ago

    ...have vendors that email us their invoices and that is not going thru.  Here are the settings in my Go-Daddy account (The others I didn't add and can not delete):

     

    A             @            52.201.23.5         600 seconds      

    CNAME  www     hosted.ownerrez.com.  1 Hour

    CNAME pm-bounces      pm.mtasv.net.  1 Hour   

    CNAME pm-bounces.email          pm.mtaxv.net.  1 Hour  (PS -...

  • Forums

    BlueMtnCabins in response to: Booking.com - New properties
    6 years ago

    Hoping to be live within 2 weeks - But you MUST be on Booking.com

    There are dozens of VRs in my small tourist town - season is ramping up.

    When you are new, with 6-7 properties, your goal is to fill weekends quickly and get bucks in

    So I tested two weeks out in my town (5 guests), and only ONE VR was shown in town. And it is labeled as "Just Added!"

    Booking.com - 1 shown as available, click to...