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Moving a Booking to a Different Property
1 month ago...ort/articles/cancelling-a-booking#ha-vrbo-non-api-ical-cb) .
Option 3:
Another option is to just give the guest a $10 special offer () on the new property and manually adjust all the pricing in OwnerRez to match the true price.
NOTE: This only works for moving Airbnb channel-integrated bookings between properties t...
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Update March 22, 2021
5 years ago...QA for one property
* Added option on discount codes to allow combining with other non code discounts
* Added message on Airbnb listing delete to clarify option
* Fixed issue where owner "used on" stuff doesn't update after deleting property > owner configuration
* Fixed Quote & Email button to return to the correct "quoted" location
* Added support for manually sending SMS triggers and templates... -
Instant Book vs. Request-to-Book
6 months agoThese days, many guests are used to ordering stuff online with no human interaction. They expect the same for booking their vacations - they want to be able to just fill out a form, provide their credit card, click OK a few times, and bam! They're booked.
Some property owners want more personal interaction with their guests, though, and do not want to allow Instant Booking. Let's see how you can cont...
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Conditional Auto-Send Rules for Rezzy AI
2 months ago...be glued to my phone and buy back my time and attention.
Right now, I have Rezzy on Draft Only mode b/c I haven't perfected all the directives. If I were to put it to respond automatically, some stuff would be wrong and take even more time to rectify. The problem is that I still need to press approve on all messages.
It would be great to have conditional auto-send rules for Rezzy AI -- send th...
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New Incoming SMS Alert, Templates and Message Clarity, Vrbo API Payment Schedule, Travel Insurance for RTB and non-US
5 years ago...at booking as well.
If you use the default OwnerRez renter agreement for your bookings, give that a quick look when you get a free minute. We changed it recently to a bigger better style with more stuff in the header and first couple of paragraphs. This is a format we've been using for awhile in our Concierge Setups, and we wanted everyone to have it.
To see what it looks like, go to Settings > L...
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Andy T in response to: Year End Statement for PM
8 months agoThat report doesn't have the data we need.
It has a bunch of stuff under income that shouldn't be (cleaning, management etc)
and is missing expense that it DOES need (management fee)
and when you export it it loses all sums/totals and just pulls in the data cells and you have to go manually enter all the other info... I did 3 of them before realizing it was missing my management fee, which...
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Kelly M in response to: Google Hotels Integration
7 months ago...ur needs), and ending up with a PMS that has a lot of functionality and got us on Google Hotels (which has dramatically increased our bookings, hooray!) but is a BEAR to use. The support is terrible, stuff breaks all the time, and it has made my life exponentially harder on a day to day basis... after being with OR for 5 years from the beginning of opening my Inn, it is honestly a tragedy that I mourn... -
Genas Sierra Inn in response to: Built-in AI (similar to ChatGPT)
1 year ago...ust integrate AI for customer service with another company that already specializes in CRM management and instead focus on using AI to set up channel management, property management, team management, stuff that should be the core competencies of a channel manager / PM system. -
My client is freaking out because of this, help
2 years ago...things are working, but one issue is driving my client crazy. When I send out canned messages from OwnerRez, it shows on Airbnb as coming from the owner. Welcome message, directions, etc., all this stuff shows as coming from the owner of the Airbnb account, which is my client. Also, if I reply to someone using the CRM, it also shows as coming from her. She hates this, she wants messages from me to... -
Trying to find out how other people are doing with Host.co
2 years ago...as anyone had any good experiences with this company? We are not interested in selling Early check-ins or Late check-out we give these to our guests for free if available and we don't want to prepare stuff waiting in the rooms to sell our guests. We want to get a % of the huge amount of tourist activities Booked in our Area Like trips to Lego Land, Disneyland, Fishing Trips, Wine Tours, etc. Why is th... -
Paul W in response to: Unveiling Schlage Door Locks Powered by OwnerRez, Accompanied by Some Creepy Crawly Fixes!
2 years ago...the weeds on that part first.
Before Inbox cleanup, we've had to clean up messaging features (like Autoresponder) and work our way through some of the side features so that we can get to the main stuff. That, too, has already been underway for a while.
Our PM system has a large V2 about to drop that we've been working on for 2 years which changes a number of significant things around commissio...
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Paul W in response to: Unveiling Schlage Door Locks Powered by OwnerRez, Accompanied by Some Creepy Crawly Fixes!
2 years ago...- it's the same as every other lock integration.
Here's a quick pic of us testing it:
(Ignore the purple buttons. That's extra stuff that only OR staff can see.)
We created two different locks and associated them with the same property and set "random" as the code generation setting. We created a booking, and, as you can see,...
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Shawn H in response to: Show TAGS on RIBBON VIEW: example; early check in, late check out, owner stay
3 years ago...s://) added some good stuff. You can now filter for tags on bookings (like you could on the Legacy Ribbon view) but we don't yet show them on the hovercard. That is planned for an upcoming release but not yet in development. Ou... -
Paul W in response to: Comprehensive Fix for Accounting/Quickbooks - develop Roadmap
3 years ago...Hey Alin, can you clarify what you mean by "Tags"? Is that a location or other tracking item in QB. I'm not aware of any feature called "Tags" but then I know Intuit keeps adding a lot of new stuff, so maybe that's there now. And if it is there, can you confirm if it is available in all versions including the lower starter plans? -
Paul W in response to: Unveiling Schlage Door Locks Powered by OwnerRez, Accompanied by Some Creepy Crawly Fixes!
2 years ago.../347379669) – Nov 1, 2023 3:16 PM (UTC)
We are changing it to use the name. The feedback on that has been overwhelming and the use case is pretty obvious. The OwnerRez engineer working on lock stuff is already actively working on putting that in place.
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Caleb M in response to: Triggering surcharge for Early Check-in/Late Check-out
3 years agoKen was partially correct, we have similar stuff planned, but nothing that quite tackles what you're looking for. I'd recommend turning this into a FR at this time. -
Cheryl R. in response to: Year End Statement for PM
3 years agoAny update on this?
PM and Accounting work are continuing at full speed. I documented the deposit and Airbnb stuff above, but we are also working on delivering a Year-End report for PMs/Owners before the end of 2022.
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Lisa + in response to: About the Dec 26th Outage
3 years agoLove the OR crew! Thanks for working through all the mirad of cascading issues and for taking time away from your vacation to set things right. Stuff happens its what you do when the _____ hits that fan that matters. Great example for all of us OR. Kuddos! -
Paul W in response to: About the Dec 26th Outage
3 years ago...sync and OwnerRez will add a "full sync" of everything to the channel queue. However, the full resync will wait in line behind everything else.
So what will happen is all of a sudden all of your stuff will update, both the waiting changes from before and the full resync.
Unless there's a significant and pressing issue, I would wait a bit longer and check later in the evening (or overnight, dep...
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Manel S in response to: Thermostat Integration
3 years ago...perties fully on the App and it has been GREAT - before I had a Centralite keypad with MyQ and RBoy which is now not possible.
I have had a couple of calls with support they have some really cool stuff coming down the pipe... like OR they launch new features monthly and sometimes more often.
They don't have Daikin integration yet but will likely come soon if the Thermostat feature takes off......