Why everyone chooses OwnerRez over Track
Why settle for less and pay more? Switch to the #1-rated vacation rental software in the industry. Hundreds of customers have already moved from Track to OwnerRez and it's easy to see why.
Compare our features, support, and cost to theirs.
See what independent review boards say about OwnerRez versus Track.
What Customers Are Saying
Don’t just take our word for it. Property managers leave Track every month looking for a better value. OwnerRez stands head and shoulders above Track as an elite, internationally recognized leader in channel management, CRM, property management, accounting, messaging, and websites. Here’s what real people have to say.
"Lies Lies and more Lies"
"It's feels like you are on merry go round at a fun fair. It's all bright and shinny but you just keep going round in circles with a mirage of some thing special. Finally when you get off you realize you have been ripped off and sick in the stomach."
"Switched to OwnerRez"
"We've migrated all of our data from Track, updated our website to use the OwnerRez widgets, pushed our properties to AirBNB through OR, are taking new reservations in OR, and are thoroughly happy. I've looked at a lot of your competitors and your product stands head and shoulders higher but is at a price point that makes sense for small businesses like ours."
"Falling way behind competitors"
"Bugs - the software consistently behaved erratically. Customer support would take (a minimum) of 3 business days to reply IF they ever replied at all. TRACK used to be a good platform, but they have been completely surpassed by larger (and cheaper) competitors who are innovating and adding features."
Feature Comparison
Track has some comparable features, but it’s quickly falling behind with higher costs and limited flexibility. OwnerRez delivers fast, flexible vacation rental software for both small owners and large property managers, with new integrations added every month. We help operators save money, continue to innovate, and lead the vacation rental industry forward.
| Feature | OwnerRez | Track |
|---|---|---|
| Channel Manager - Size of Network | 25 and counting, including all the top vacation rental OTAs and an extensive network of regional listing sites | Less than OwnerRez |
| Channel Manager - Connection Style | Direct partnerships, built entirely in-house, lightning fast and deeply invested in | Direct |
| Channel Manager - Awards and Accolades | Multi-year awards for Elite and Preferred Plus. These are awards given by Airbnb and VRBO to only their top partners. | Elite and Preferred Plus |
| Channel Manager - Google Vacation Rentals | Yes | Yes |
| Channel Manager - Internal API for smaller OTAs | Yes, providing direct access to Hopper, Houfy, GetAwayGoGo, Whimstay, FloridaRentals, HomeToGo and many more regional listing sites. | Yes |
| Direct Booking Website | Yes | Yes |
| Direct Booking Website - Design | Yes, multiple templates, can 100% customize after selecting | Yes |
| Direct Booking Website - SEO | Highly optimized for SEO, built on years of industry experience | Yes |
| Direct Booking Website - Responsive (mobile, tablet, desktop sizes) | Yes, looks beautiful at every screen size | Yes |
| Direct Booking Website - WordPress options | Yes, use our plugin to create your own custom experience | Yes |
| Direct Booking Website - WordPress designers/builders | Yes, network of recommended experts | Yes |
| Direct Booking Website - Custom options | Yes, API access for custom website builders | Yes |
| Direct Booking Website - Custom designers/builders | Yes, network of recommended experts | Yes |
| Accounting | Rich accounting tools with full invoicing, payments, refunds and balance management | Yes |
| Accounting - Deposit syncing | Yes, for Airbnb and Stripe, full "to the penny" detail including fees and adjustments | Yes |
| Accounting - Payment processing | 20+ processors and gateways | Only one, you are forced to use their in-house system. |
| Accounting - Guest forms, custom scenarios | Hosted forms for payments, security deposits, insurance and other things, even if you don't have a website | Yes |
| Accounting - QuickBooks direct integration | Yes | No |
| Built-In Renter Agreements | Yes, fully hosted and free for all users | Not listed |
| Messaging | Yes, sophisticated triggers, unified inbox | Yes |
| Other Integrations | 100+ certified partners and integrations (Everyone loves to build apps for OwnerRez! ❤) |
Less than OwnerRez |
| Automation | Powerful automation tools that streamline messaging, tasks, door codes, security deposits, rental agreements, and more. | Yes |
| AI | Rezzy AI automatically reads incoming guest messages, suggests intelligent responses, and flags important tasks so you stay one step ahead without lifting a finger. | Very limited, currently only helps with reviews. |
Support Comparison
Track offers similar support capabilities to OwnerRez but only after an upfront onboarding fee of around $25,000. With OwnerRez, you’ll save that $25,000 and still get direct access to expert support, including a free 1-on-1 video setup call and fast, thoughtful help from our trained team.
| Feature | OwnerRez | Track |
|---|---|---|
| Onboarding | Free 1-on-1 video setup call with your own Onboarding specialist, dedicated personal setup time | Onboarding is $25,000.00. Varies slightly. |
| Switching Over | Special ProConnect and ProTransfer programs to move your data from Track (or another PMS) on your behalf | Onboarding costs around $25,000.00. It's not clear how much manual work is required to transfer all of the data. |
| Phone Support | Yes! Dedicated Engagement specialists, on the phone, at a time of your choosing | Yes |
| Helpdesk (tickets/email) | 1-2 day average response time, detailed "one touch solve" answers | Yes |
| Support Center Articles | Thousands of articles, detailed walk-throughs, built and managed in-house | Yes |
| Support Center Videos | 75+ walk-through videos | Yes |
| User Feedback / Requests | Active "Feature Request" forum, built and managed in-house, monitored weekly by planning and engineering teams | Yes |
| Community / Forum | Active internal forum built and managed in-house, monitored and responded to daily by Helpdesk team. Also active in other community forums hosted elsewhere. | Yes |
| In-Person Engagement | We attend many conferences per year and talk to our users directly about what they like and dislike. We also sponsor small user hangouts and other regional events. | Yes |
Cost Comparison
With a $1,150 monthly minimum and an onboarding fee of around $25,000, Track doesn’t stand out despite its expensive price tag. Track also pushes for long-term contracts and does not offer a free trial. OwnerRez offers powerful, scalable software for operators of all sizes, with flexible per-property pricing, a free 1-on-1 video setup call, and a 14-day free trial. OwnerRez is built from the ground up to help you grow efficiently and cost-effectively.
| Feature | OwnerRez | Track |
|---|---|---|
| Booking Commission/Fee | Free! Booking commissions are evil, and we've maintained a hard stance on this for years. | Same as OwnerRez |
| Base Monthly Price for Homeowner (1–5 properties) | $40 – $88 | For 50 properties or fewer, the minimum monthly amount is $1,550. There is also a $25,000 onboarding fee that can vary slightly. |
| Base Monthly Price for Small PM (6–20 properties) | $96 – $196 | For 50 properties or fewer, the minimum monthly amount is $1,550. There is also a $25,000 onboarding fee that can vary slightly. |
| Base Monthly Price for Medium PM (21–50 properties) | $202 – $374 | For 50 properties or fewer, the minimum monthly amount is $1,550. There is also a $25,000 onboarding fee that can vary slightly. |
| Base Monthly Price for Large PM (51–100 properties) | $378 – $573 | $1,581-$3,100. There is also a $25,000 onboarding fee that can vary slightly. |
| Base Monthly Price for Very Large PM (101–500 properties) | $576 – $1,472 | $3,131-$15,500. There is also a $25,000 onboarding fee that can vary slightly. |
The Independent Review Boards Agree
Every independent review board (Gartner Digital, Capterra, SoftwareAdvice) rates OwnerRez "Head and Shoulders Higher" than Track. Let's take a look at the charts!
The following chart shows vacation rental software products with the highest value-for-money and functionality ratings based on Capterra's vacation rental analysis. Products are arranged in increasing order of their value-for-money rating (bottom to top) and functionality rating (left to right). OwnerRez is at the top. Want to know where Track placed? Nowhere, they didn't make the cut.
SoftwareAdvice.com interviews real software users to highlight North America's top-rated vacation rental software products. The following chart shows OwnerRez as a leader in customer satisfaction and right near the top of usability, earning one of the top overall positions in vacation rental software. Track? They didn't make the list.
Over at GetApp, OwnerRez received one of the highest ranks among all vacation rental software products. Each score is based on 5 key criteria, worth up to 20 points. The maximum total score is 100. The following chart shows the score OwnerRez received (95 out of 100). And...Track? They were excluded from the top 15 list and did not receive a score.
Stop overpaying, and switch to OwnerRez today!
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Make the switch nowWhat our customers are saying
OwnerRez is the world's most powerful vacation rental management platform and
the foundation that homeowners and PMs rely on.
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Rated 5.0 out of 5 based on 330 reviews