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The email address I tried to contact them at is Homes@Hopper.com.
Trying to sign up, I was blocked by their requiring me to select my city from their dropdown, which doesn't have my city (Portland, Oregon) in it.
I emailed them about this, to find out if they even are in the Portland market, but I didn't get a reply from them.
So pumped about the new search filters for dropdown lists!!!! 🙌🏼
I was told this email is to be used for hosts:
Homes@Hopper.com
I agree Paul! Smoothest integration process ever!
Top-notch integration here. Super smooth job by Hopper. I onboarded a bunch of properties last night, and it flowed across seamlessly with a really nice interface on the Hopper side. All the content and pricing checks I did came through perfectly including discounts and edge cases. And my listings showed up in the Hopper mobile app soon after. I appreciate all the hard work that Hopper did in developing this, and if you're an OR user, you should really take the 5 minutes to connect this as it works well.
Is this someone you have spoken with previously?
try to reach out to:
Gabriela Orjuela | Hopper Homes gorjuela@hopper.comlinkedin.com/in/gabrielaorjuela English / Spanish
hi there. do you have their contact info to share?
Join us live with the team from Wheelhouse on August 24th at 1 PM Eastern and 10 AM Pacific time!
Last month, Wheelhouse & OwnerRez completed our integration. Now, OwnerRez customers everywhere can leverage Wheelhouse's powerful Revenue Management platform to earn more from your rental properties. Join us to learn more about pricing, revenue management, and the Wheelhouse platform.
The session is free to join, but you must use the Wheelhouse webinar link to register.
You can find all our upcoming and past webinars on our Webinars page.
It looks to be only USA hosts not CDN?
#1 As far as I'm aware, we aren't opening this up as a beta yet. But as soon as we release Google Vacation Rentals we should be publishing a blog post and have an in-app notification so everyone knows.
#2
"Does the Listing Site Tracking apply to Florida Rentals?"
I believe so!
"Is there a way to set up Florida Rentals so the users can get a quote right from the site.... getting emails asking for a quote is so "Old School" - thinking of not renewing my subscription just because of the pool guest experience "
Our integration pushes listing content, rates, availability, and rules to Florida Rentals. Florida Rentals will send you an inquiry filled out with data into OwnerRez.
~Caleb
Hi Brock, reach out to them, they might be able to offer you a better Commission and I believe first 6 month no comission to "Try"
Im interested but 14% commission? Does that all come out of the hosts pocket?
I won’t even consider it if I can’t be in control of who books. We have amazing guests and offer a personalized experience, which means talking to our potential guests to answer questions before they book heading off a lot of issues.
Do they have markets in the north east? Didn't look like it at first glance
It looks as if Hopper only gives the option of insta book?
I'm still having to revert to the legacy ribbon.
The new ribbon defaults in the desktop to not starting on the left at the beginning of the month, and thus showing the entire current month, and this requires having to scroll left or right every time, and in the mobile version it does the same thing plus doesn't every show the entire month, whereas the legacy version does.
Can you allow choosing the default view to be from the first of the month?
Can you adjust at the column widths so that the entire month can fit in the smaller mobile phones?
Thanks!
Your success ignites OwnerRez's innovation on today's Never Give Up Day! 🚀
It may be Friday, but we aren't surrendering just yet! Soar into the latest product update about our August 16th release with 16 updates, which include our Hopper Homes Partnership and some great new features like Search Filters For Dropdown Lists and Weekend Nights Rule Added to Property Rules.
In case you missed Wednesday's announcement, OwnerRez is excited to announce our partnership with Hopper Homes as a new first-class channel partner!
Read the Hopper Homes Setup & Connecting support article to learn more.
Navigating through an extensive array of options in a dropdown menu to find the proper selection can be challenging, particularly when certain choices closely resemble each other.
OwnerRez has added new search filters to all dropdown lists with 10+ items!
The Create Trigger Event single-select (radio button) dropdown list is just one example.
But users can use the search filter in multi-select (checkbox) dropdown lists, such as the Listing Sites dropdown menu list.
If users have 10 tags or more configured, the multi-select (checkbox) dropdown list search filter will be visible.
OwnerRez is crossing its fingers that these fresh search filters for dropdown lists will make searching for the proper selection easier for our users.
So, when you talk about the weekend, are you including Thursday, Friday, and Saturday nights? Or is it just Friday and Saturday nights? Or maybe you're considering Friday, Saturday, and Sunday nights? It might vary for each of your properties, depending on their locations!
Weekend Nights Rule has always been a global setting that applied to all properties in OwnerRez and was configured by navigating to Settings > Pricing Preferences > Weekend Nights dropdown menu selection to make that change. But that didn't help users that wanted to apply different Weekend Nights to other properties.
But now OwnerRez offers users the flexibility to determine which nights are considered "weekend nights" for each property by navigating to their specific Property > Rules > Change > Weekend Nights dropdown menu selection. This will be especially helpful for those that operate properties needing different weekend strategies.
Watch the Property Level Rules support video to learn more.
OwnerRez users have had the option to Hold these dates so that other guests cannot book these dates while this quote is active for quotes in-app for a while now, but there was no way to accomplish the same calendar block for active quotes via our API.
Here's an in-app Quote example using the Hold these dates so that other guests cannot book these dates while this quote is active option.
OwnerRez added an update to the API that adds a createHoldBlock parameter to the POST Quote API creating the option to add calendar blocks for active quotes via API.
Learn more about this topic by reading our API for Apps - Creating Quotes and Bookings support article.
To tax or not to tax...that is the question!
Some users inadvertently turned off rent taxability when they really shouldn't have (perhaps not understanding the consequences of that change) and were confused when their configured taxes were not applied to quotes, surcharges, bookings, etc.
OwnerRez has additional help text added to many other settings in-app, so we decided that it would be beneficial for users to add help text under Rent Taxability too. To help guide our users, we've added the following help text, Control whether "Rent" charge line items are taxable or not when generating charges for quotes or bookings, under the Rent Taxability section of Pricing Preferences.
Rent Taxability defaults to Taxable and users can review their own Rent Taxability selections by navigating to Settings > Pricing Preferences > Rent Taxability.
Learn more by reading the Taxes Overview support article.
OwnerRez frequently gets questions about tag criteria, which is a bit confusing. Users often ask whether our tag criteria are Boolean operators that allow users to combine words and phrases using the words OR or NOT to limit or broaden search or trigger results.
We want to help our users define their tag criteria searches correctly so those grids and filters display the correct results and the right triggers fire through the use of their carefully crafted tags.
Previously, Tag Filters were labeled either "Has Tags" and "Doesn't Have Tags".
We've updated the Tag Filter Labels in-app, including the Booking Views, the Quote, Guests, Owners, and Properties grids, as well as the Create Triggers section and we hope those labels are now clearer for our users.
But let's attempt to answer the original tag criteria question because we know you are now wondering!
In this example, your team needs more time to prepare for Anniversary or Birthday trips, so Early check-ins are NOT allowed.
Guest Sarah Johnson has an Anniversary trip tag associated with her booking and has requested an Early check-in.
While Guest Mary Jones only has a Birthday trip tag associated with her booking.
Let's use the booking filter and add the "Has Any of These Tags" tag criteria for both Anniversary or Birthday trips and select Search.
The search results display that both the Sarah Johnson and Mary Jones bookings are highlighted with the property color, while other bookings that do NOT have either Anniversary or Birthday trips tags associated with the bookings are greyed out.
Now let's add the "Has Any of These Tags" tag criteria for Anniversary or Birthday trips and select the "Has None of These Tags" of an Early check-in to see those results.
Our search results indicate that only the Mary Jones booking has the required additional time for your team to prepare for her Birthday trip adequately.
As you can see, ALL tag criteria must be met for results to display in the Booking Views, the Quote, Guests, Owners, and Properties grids, as well as in the Create Triggers section.
Want to make sure that your triggers will fire correctly? A good test would be to apply tag criteria to the Booking Filter to verify tag results before you apply tag criteria to your trigger configuration.
Learn more by reading our Tags Overview support article.
Add Title Attribute for Widget iframes. Widget iframes not correctly optimized for accessibility returned the error message, "iframe elements do not have a title." even though a title was added to the widget iframe. We have corrected this error, and widget iframe titles will be correctly assigned and optimized for accessibility.
Change the Failure Message When Sending an Email Hits an Unknown Snag. The previous system alert email failure message text displayed the unhelpful message, "Unknown. Contact support for more information." However, the Helpdesk team would advise users to resend the message again manually so that guests would receive the message. We have changed the system alert email failure message (and communication history) text to display the more expedient and useful, "Unknown. Try resending it manually."
Fix Broken Link Protection When Property Public Name is Changed. When users created a multi-property OR Hosted Website with the broken link protection enabled and subsequently edited one of the properties' public names in the Public name field, the broken link protection redirected potential guests to a not found page with a page index list displayed. We fixed this bug, and for properties with any of their properties' public names in the Public name field edited, the broken link protection will correctly redirect potential guests to the correct property on their multi-property OR Hosted Website.
Fix Drop Shadow on Hosted Website Headers With Multiple Lines. Users that added multiple header lines to their Hosted Website and set only one of those header lines to display a drop shadow noted that the drop shadow was incorrectly applied to all header lines. We've corrected this bug, and any drop shadow formatting applied to Hosted Website header lines will display correctly.
Fix New Ribbon Extra Width of One Day of Month Showing. Following last week's Ribbon Calendar Update, we noticed extra width space visible on the last day of the month and that the calendar grid was not correctly aligned. This issue has been resolved, and the Ribbon Calendar grid now displays correctly.
Fix New Ribbon Holiday Sticking After Display Then Scroll Then Hover on Old Days That Used to Have Holidays. Following last week's Ribbon Calendar Update, we noticed that the holiday hovering reminder tooltip pop-up remained visible even after a user scrolled past the holiday. We've fixed this bug, and the holiday reminder tooltip pop-ups upon hover will disappear after a user scrolls past the holiday.
Fixed Florida Rentals Not Able to Sync Reviews. Following our July 19th release, it was noted that even though guest reviews for Florida Rentals API-connected properties were pulled from FR and were in the OR feed, those reviews were not being pushed to the FR website. We've fixed this bug, and all FR reviews, including other participating first-class listing channels (currently: HomeToGo, Houfy, and FloridaRentals), will be visible and displayed correctly on the appropriate API-connected first-class listing channel websites.
Make New Ribbon Booking Background Printable Again While Also Keeping Fade to Grey Background on Booking Filter. A user noted that the new Ribbon Calendar booked property color ribbons were not visible when printing. The Ribbon Calendar prints correctly now, displaying the property colors behind the booking's ribbon while keeping any filtered bookings to remain greyed out.
Pet Notes Should be Editable Regardless of Suitability and Max Pets Selection. Users could only edit pet notes if the pets rule was set as "Allowed but up to a maximum." This bug has been fixed so that pet notes can be edited no matter the pet's setting under property rules.
Reviews Entered From Guest Directly Do Not Set the Listing Site (Source). When a guest submitted a review via the OwnerRez review form, it was not setting the listing site the booking was associated with on the review. This has been fixed to properly show the listing site on the review, the Listing Site column under CRM > Reviews, and the Reviews tab of the booking.
We are excited to announce our Partnership with Hopper Homes as a new first-class channel partner.
Hopper is the #1 most downloaded travel app and is the 3rd largest OTA in the US. With over 100 million app downloads, Hopper adds 3M+ users per month and reaches an additional 200 million travelers via its B2B business. Leveraging its data-driven approach to travel, cost-savings and flexibility, Hopper is set on becoming the leading short-term home rental offering.
Through B2B partnerships with companies like Capital One Travel, Hopper gets access to millions of additional users who drive incremental bookings for supply partners.
Hopper Homes launched successfully in January 2022 and is growing at a rapid pace. In H1’23, Hopper's booking volume and listing views more than doubled compared to all of 2022! They are also launching products that will improve both the guest and PMC experience, helping suppliers get inventory live and performing quickly on our marketplace. Hopper's goal is to give hosts and property managers access to new audiences, and soon, the added consumer benefits of their fintech will drive conversion and bookings.
Pricing Model - 14% Commission:
-This is applied to the total rental amount with fees w/o taxes
-The guest is not charged a traveler service fee
-Commission is charged before funds are remitted to the owner/PM
Get started with Hopper Homes by visiting here and checking out the OwnerRez support article for how to integrate OwnerRez with Hopper Homes.
Admittedly iPhone 13 mini. But as I am using OR on it a lot throughout the day, it’s a significant inconvenience to not see the entire current month. Seems that the properties column can still be narrowed enough to fix that.
With the desktop mode, the default view seems to be to start on the left at four dates before the current date. Is it possible to set the default instead at from the first of the month on the left side?
Seeing the entire current month right off every time I navigate to Bookings is what I need.
Thanks!
1) If we submitted our name early for the Google Beta would we have been notified already if we are on the limited Beta list?
2) Does the Listing Site Tracking apply to Florida Rentals? Is there a way to set up Florida Rentals so the users can get a quote right from the site.... getting emails asking for a quote is so "Old School" - thinking of not renewing my subscription just because of the pool guest experience
I can confirm seeing the entire month on mine, 1920x1080 resolution.
What screen size are you using? The ribbon view is designed to show 33 days on 1024 pixel wide screens (the most common smallest resolution for laptops and desktops), like this:
Unless you're zoomed in or have a very small laptop or mobile/tablet device, you should be able to see an entire month.
Once again disappointed with updated ribbon. Still can’t view the entire month as I can with old ribbon, so have to continue using the old one.
Thrilled to hear the Google Vacation Rentals update! Thank you, OR team!
Our pleasure Alece!
Thrilled to hear the Google Vacation Rentals update! Thank you, OR team!
Glad to hear about those plans.
My current setup allows for booking details to be included in OpenPhone, so that when a guest texts/calls, we can quickly identify which property they're booked at, if they're currently staying or arriving shortly/in future, etc. Having just the guest contact info limits its usefulness and still requires us to open OR and cross-reference the name to see if it's a current or future guest, property, etc.
A man travels the world over in search of what he needs and returns home to find it.
Moore's expression for the pursuit of improvement is akin to OwnerRez's quest for innovation! Discover more as you scroll through today's product update by delving into our August 9th release with 18 updates, including Ribbon Calendar enhancements and more.
Remember the Ribbon Calendar Overhaul that we rolled out in March? Upon release, it couldn't do everything the Legacy Ribbon View could do (Bookings Filter, cough cough), so a number of users chose to revert to the Legacy Ribbon View. Revert no more! Come try out the further enhanced new Ribbon View!
With the re-introduction of the robust bookings filter and availability range filter added to the property filter, the new Ribbon Calendar now matches the Legacy Ribbon's functionality.🎉
When users click the Bookings Filter button, they can filter the ribbon by Listing Site, Booked dates, Payment and Security Deposit Status, and more!
After users click Search, the results will display the regular property color while results filtered out will be grayed out. Note how the Bookings filter button has moved to the left, next to the applied filters, just like the Legacy Ribbon View.
Need to clear a filter? Simply click on the X next to the selected filter, click on Show All or choose Clear (Show All) from the Reset dropdown menu.
The Bookings Filter addition to the Ribbon Calendar provides significant advantages to those users that manage multiple properties, as it can filter on various booking data.
Users could filter by property since the new ribbon calendar's launch but it's still a useful feature to point out.
Need to filter on availability? You can now on the new ribbon view; just click on the filter icon located within the Filter properties search box.
And the Filter Properties pop-up appears allowing users to search for booking availability (and more) across all or select properties.
Need to clear your selection? Just click on the Show All link.
But that's not all! We condensed and streamlined the new ribbon view so moving the handle is much smoother and more efficient. And we optimized it for numerous devices and browsers!
However, it's important to note that YMMV (Your Mileage May Vary), based on factors such as your device, operating system, internet speed, browser, and other variables.
Lastly, in the previous version of the Ribbon Calendar, we occasionally observed that date headers and bookings didn't sync up correctly and the booking date placement was off by one day. We corrected that as part of this release also.
Still not sold on the new Ribbon Calendar? Users can still revert to the Legacy Ribbon View for the time being.
Want to see more? Read all about it in the Ribbon View section of the Main Bookings Display support article.
Due to ever-changing SMS regulations, OwnerRez has added SMS brand application support for our Canadian users with the addition of the Canadian Business Number BN-9 in the SMS Brand application process. The Canadian Business Number BN-9 is a 9-digit business identifier used in Canada to which businesses can register their business accounts with the Canada Revenue Agency (CRA).
We have removed the old CCN format as it is no longer accepted as part of an SMS Brand application.
Read our SMS Overview support article to learn more.
Add Edge Case Checking for Airbnb Publish Status and Clear Pending Publish Flag on Airbnb Check Status if Possible. This Airbnb bug occurred where a listing could be both in a "pending sync" but somehow also a "published and active" status. We fixed this by adding some validation checking that will unpublish and republish the listing and then update the listing status in OR.
Alphabetize Templates Dropdown in Trigger Forecast Filter. The Email Template subset dropdown list in the trigger forecast filter has been updated to now display in alphabetical order.
Blocked-Off Time Cancellation Should Report User That Cancels (Could be Portal User). Blocked-off time cancellations initiated by Portal users generated email system alerts that incorrectly displayed that the OR account user canceled the blocked-off time. This bug was rectified and email system alerts will now accurately display the name of the user who initiated cancellations for the blocked-off time.
Clear Review Body if Air Specifically Does. Our Airbnb review webhook handling initially would only update a review body if Airbnb provided one, but wouldn't clear a review body once set if Airbnb provided an empty body. We found some cases where guests entered bad reviews that Airbnb subsequently removed. OR now looks for any hidden reviews that contain empty bodies, and clears the review body out on the OwnerRez side as well, so the user will no longer see contested (and removed) bad reviews.
Don't Clear Car Suitability on Location Tab When Editing Amenities on Amenities Tab. We found that the car suitability text that was set on the location tab was being cleared upon saving in the amenities tab. We fixed this issue and saving the amenities tab will no longer clear the car suitability text (which used to be on the amenities tab, but now is on the location tab).
Don't Set Standard Max Nights for Air So That Allow RTB Above Max Option Works. Even though OR was sending the information, Airbnb was ignoring the "Allow request to book above max nights" setting in the Airbnb API connection, which was added in a late June release, if users had their max nights set to less than 28 nights. We have resolved this issue by no longer sending the calendar max nights to Airbnb if it's the same as the property and improving the label displayed in the Airbnb API connection to "For this setting to apply, the property must have a max nights rule of 28 nights or more and no seasonal or calendar max nights overrides."
Fix Bay Grande Single Property Layout. The Bay Grande hosted website template for single properties was encountering header text display overlaps. This bug has been corrected and header text will now display correctly for new single property hosted websites using the Bay Grande template.
Fix Issue Where Hosted Certificate Could Get Stuck Halfway Through Installation. OR continually monitors the hosted website certificate process and noticed that hosted site certificates were not always installed on all necessary servers due to an error. This error was fixed to allow hosted certificates to install elsewhere even if the certificate errors first on a different server.
Improve Hopper Cancellation Endpoint. In preparation for the public beta of the Hopper Homes API integration, we improved the cancellation endpoint after feedback garnered from the private beta.
Rework Airbnb Listing Nickname Truncate to 40 Chars. A user alerted OR that their Property Name was truncated after syncing their Airbnb API-connected property. We noticed that Airbnb supports more than 20 characters now and OR has increased it to 40 characters. While not displayed to guests on Airbnb, the listing nickname is referred to as the property "Name" in OwnerRez.
Send Profile Changed Alert to Old Email Address Too. OR always sends a system email alert to the newly changed profile email address on a user's account, but for security purposes, we now cc (carbon copy) the old email address on the alert sent to the new email address.
Set {PAYTYPE} Field Code for Credit Card Payment Type. The PAYTYPE (Payment Type) field code never included "Credit Card" so if the payment type selected was "Credit Card", that field was blank on booking confirmation, payment confirmation, etc. email templates sent to guests and users. If Credit Card is the PAYTYPE (Payment Type) selected, it will be correctly displayed on booking confirmation, payment confirmation, etc. email templates sent to guests and users.
Show a "No Phone Number" Error on Booking SMS Triggers if There's No Phone. SMS users that had not yet reserved an SMS phone number and subsequently created SMS triggers to send a template upon a booking creation were receiving incorrect error tooltips detailing why the SMS template was not sent in the Booking's messages tab. This issue has been resolved and users will now see a tooltip explaining that the message will not send due to "You have not reserved an SMS number."
Show Booking Listing Site on Portal if User has Permission. While Listing sites were displayed to portal users when hovering the booking on any calendar view (Ribbon, Month, Year), that information was not included in individual booking details. This has been fixed by adding the channel name under General Info if the portal user access includes "Can View Source/Listing Site."
On Thursday, 8/10, join us for a live focus session to discuss Mutual Blocking!
Adria Hahn will dive deep into the intricacies of Mutual Blocking and how OwnerRez can help make this complex process easier. We'll answer all the questions you have live!
The session starts at 1:00 pm Eastern, 10 am Pacific. It is free to join, but you need to use the sign-up for OwnerRez Focus Session - Mutual Blocking link to register.
You can find all of our past and future webinars on our Webinars page.
