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We went all-out for this year's STR Wealth Conference as a gold sponsor and were excited to see so many OwnerRez users in attendance!

The event took place from February 5th - 8th, 2024 in Nashville, TN, at Music City Center. Attendees enjoyed a 4-day immersive journey that left them feeling like unstoppable rock stars in their career and personal life. This event was not an average hotel ballroom conference, as there were surprises around every corner to keep everyone engaged and growing.

During the seminar, Bill Faeth and Paul Waldschmidt took the stage to discuss OwnerRez. They talked about upcoming updates, company culture, and the STR industry as a whole. You can watch the entire session below:

Take a look at some of the photos from the event below:

We will be at a handful of other events this year, so if you missed us at this one, check out our events page to see where we will be next!

I’m loving this integration, works perfectly except for the toggle on the Schlage app that says “notify me when code is used” is not automatically turned on so I have to manually go to each guest and turn it on. Any idea how to get this to be set as turned on by default? 

Thanks, Susan!  I agree. That would be very helpful. Ufortunately, that is a Schlage-only feature and isn't currently available to partners at this time. We suggest that you add this as a Feature Request.

I’m loving this integration, works perfectly except for the toggle on the Schlage app that says “notify me when code is used” is not automatically turned on so I have to manually go to each guest and turn it on. Any idea how to get this to be set as turned on by default? 

Join us live with the HostGPO team on March 12th at 1 PM Eastern and 10 AM Pacific time!

Do I need to use white sheets, and at what thread count? What shampoo is good enough for guests but won't break the bank? What kind of mattresses should I be putting in my rental? How much should I spend on furniture? Learn all of the answers to these and other burning short-term rental questions from Jeff Iloulian, CEO at HostGPO. Jeff operated a vacation rental company of over 150 properties before pivoting to solve one of his business's biggest problems, procurement. He started HostGPO, a buying ground for vacation rental companies that provides the guaranteed best discounts with retail brands like West Elm, Pottery Barn, Crate & Barrel, Article, Helix Sleep, RugsUSA, as well as wholesale brands that are generally only available to giant hotels like Standard Textile, Staples Advantage, Diversified Hospitality and many more.

Whether you're looking for the best way to set up an entirely new home or just the industry's best pricing on toilet paper - HostGPO is a one-stop-shop. Join our webinar to learn about how over 300k+ vacation rental properties have banded together to benefit through HostGPO.

The session is free to join, but you must use the HostGPO webinar link to register.

You can find all our upcoming and past webinars on our Webinars page.

Why is Friday a happy day?

Because the next day is a sadder day... we couldn't resist! Jump for joy (and you'll see why below) into our latest product update that's all about our March 6th release with 18 updates, including a new default country option to account Culture settings.

But first, possibly the month's biggest release news is a Coming Soon update... that's right, we've updated Google Vacation Rentals' status in the changelog and this product update (below) as "coming soon." It will emerge from private beta into public beta sometime later this month!

• New Features
  • Default Country Added to Culture Settings
• Enhancements & Tweaks
  • Country Selector Added to Phone Number Field on Create Account and Setup Pages
• Bug Fixes

New Features

Default Country Added to Culture Settings

OwnerRez users are not all located in the United States. Or their properties or most guests who book with them aren't. So to have the Country dropdown better reflect the needs of the user and/or their guests, we've added a setting to be able to adjust that. This new setting will help those needing their country setting to not default to the United States.

Following the October 2023 release of the Upgraded International Phone Number Input, we wanted to build on that effort and tie in the country dropdown selector and make it configurable.

You can now set Default Country which will change the default country used in OwnerRez dropdown lists. OwnerRez defaulted it based on certain factors from your existing account, but you can tweak it if necessary.

Users can change their account culture default country setting by navigating to Settings > Branding & Legal > Culture > Change.

When users add new guests to their account, we now reflect the default country setting, for the international-friendly phone number input, and place that country at the top of the country dropdown list. Here is a user-facing form (i.e., in-app) with Italy set as the default country under Culture settings.

These default country settings have been added to the various in-app areas (i.e., where phones/addresses are entered) and all guest-facing forms.

OwnerRez will also now attempt to detect if the guest is from a different country. Some browsers block that, so it OwnerRez can't detect the location, it will show the default country setting. Here is a guest-facing form with Italy still set as the default country.

Give this a try if you need it for your business or guests, and let us know how it's going for you out on the OwnerRez Forums!

Enhancements & Tweaks

Country Selector Added to Phone Number Field on Create Account and Setup Pages

Back in October, when we did the phone number input internationalization work, we left out a couple of spots. Well, we've circled back to those spots, and now when a new user signs up for OwnerRez, we automatically detect their country based on the phone number they enter, or if they select their country's country code first, we go off that. Then, when they select the country dropdown, their country is placed at the top of the drop-down list, making it that much quicker to get a new account going.

The chosen country (phone country code) is carried through to the start of the Setup Wizard.

Bug Fixes

Do Not Match Vrbo Inquiries to Disconnected Channels. Some Vrbo inquiries were incorrectly matched to disconnected Vrbo API channels rather than the correct Vrbo API-connected channel. We fixed this glitch to ensure Vrbo inquiries match the proper Vrbo API-connected channel.

Extract Arrival/Departure Dates Properly From Availability Search Widget. Some Availability Search widgets were not correctly populating arrival and departure dates in search results. OR resolved this bug so that Availability Search widgets will correctly populate arrival and departure dates in search results. 

Fix Attempted Quote Creation for an Inquiry When No Dates are Provided. Some inquiries attempted to generate a quote for an inquiry without the required travel dates. We corrected this issue so that quotes will not be generated for inquiries without travel dates.

Fix Duplicating QuickBooks Payment Mapping Records. Due to a lack of duplicate payment checks, some QuickBooks users encountered duplicate payment mapping records. OR fixed this bug and instituted additional validation checks that will refuse to match Payment to QuickBooks if duplicate records exist.

Fix Email Failure Due to Mismatched Branded Portal. This edge case occurred when an email failed to send due to a mismatched branded portal. We resolved this glitch, and mismatched portal branding domains will be detected before users attempt to configure email templates and create triggers to send the email.

Fix Pricing Item Incompatibility With Airbnb API:

• Pass-through Taxes.  The newest Airbnb API version no longer supports the EligibleForPassThroughTaxes . All remaining usages have been updated to reference the new pass_through-taxes_collection_type.
• Weekly/monthly Discounts. The newest Airbnb API version no longer supported the weekly_price_factor and monthly_price_factor fields, resulting in any discounts set for exactly 7 or 28 days, wouldn't correctly be passed to Airbnb. OR corrected this issue, and any discounts set for exactly 7 or 28 days will be correctly passed to Airbnb.

Fix Unpublish Error on Non-Airbnb Properties. Following last month's Airbnb API Updates for Photos, Security Deposit Options, and Unpublishing Reasons release, some users who attempted to unpublish non-Airbnb properties received errors. We quickly put out a hotfix to ensure users can properly unpublish non-Airbnb properties.

Fix Vrbo Listing Import Failures. Due to changes made by Vrbo, some users encountered only partial Vrbo listing imports or import failures. OR corrected the process so that users can perform the Vrbo Listing Import process properly.

Only PM Lock Bookings on Lynnbrook Refundable Damage Deposit Release if There are Fees. Before fees could be applied, PM Locks were incorrectly applied to bookings with Lynnbrook Refundable Damage Deposit Releases. We resolved this bug, and PM Locks will not be applied to bookings with Lynnbrook Refundable Damage Deposit Releases before fees are applied.

Properly Assign Pre-existing Vrbo Message Threads to Bookings. Occasionally, Vrbo inquiry message threads with different inquiry IDs for the inquiry and subsequent booking caused a failure to match the Vrbo message threads to the reservation. OR corrected this glitch to ensure that pre-existing Vrbo message threads will be assigned appropriately to bookings.

Reset Account Suspension Alerts When Balance is Paid. Some accounts received incorrect account suspension alerts despite the user already having paid the balance due. We fixed this bug, and account suspension alerts will be sent in the proper sequence.

Send Guest's Chosen Display Name to Vrbo for Reviews. Instead of sending the different display names for guests who opted to choose a different display name instead of their real name for direct booking reviews, we mistakenly sent guests' real names (first name, last name initial only) for direct booking reviews to Vrbo. OR corrected this glitch to send the accurate display names to Vrbo for guests who opted to add a different display name instead of their real name for direct booking reviews.

Update Account Theme Editor Help Text. Following the November 2023, My Account Restructure and Menu Changes release, we needed to update the OwnerRez account theme editor help text to reflect the change from profile to account owner language. We changed the account theme editor help text from "Leave blank to use account first/last name." to "Leave blank to use account owner first/last name."

Google Vacation Rentals Private Beta Coming Soon:

• Fix Error Caused by Stay Date Criteria on Extra Guest Charges. We encountered a rates API formatting issue that resulted in failing to correctly push extra guest charges to Google Vacation Rentals (GVR). OR resolved this rates API formatting bug, and extra guest charges will be correctly pushed to GVR.
• Send Alert if Property is Not Included in Hosted Website. Hosted Website properties marked as not viewable did not correctly receive an alert when they were GVR API-connected. We resolved this issue by checking property URLs when generating the GVR feed and generating a sync error if a property URL is missing.

Would love to hear someone's personal experience if any OR users already utilize VRPlatform!

Join us live with the Whimstay team on March 5th at 1 PM Eastern and 10 AM Pacific time!

Whimstay is one of the leading last-minute vacation rental marketplaces revolutionizing how property managers maximize their occupancy rates. Whimstay specializes in filling gap nights and off-peak vacancies that may have otherwise gone unbooked, driving incremental revenue. Discover how Whimstay caters to a growing market of spontaneous travelers, driving an impressive 400% increase in bookings.

Discover how Whimstay:

• Targets New Audiences: Over 75% of our bookings occur within 30 days of check-in, with half checking-in on off-peak nights.
• Diversifies Your Distribution: Whimstay is the only platform dedicated to filling last-minute vacancies.
• Increases Profitability: Enjoy higher earnings per booking with a low 5% commission and no long-term commitment.
• Simplifies Onboarding: Experience a swift, hassle-free onbarding with the guidance of a dedicated account manager.

The session is free to join, but you must use the Whimstay webinar link to register.

You can find all our upcoming and past webinars on our Webinars page.

Are you celebrating today's Global Day of Unplugging?

Probably not if you're reading this! But before you do unplug, read on to get the quick rundown of how we zapped⚡6 bugs in our February 28th release.

• Bug Fixes

Bug Fixes

Fix Inability to Create Tag Groups. Some OR users encountered issues that prevented them from assigning tags to tag groups. OR fixed this bug to ensure that tags (both individual and multiple tags) can be assigned to tag groups.

Fix Unavailability Sending to Airbnb, Vrbo, and Booking.com. Following last week's Airbnb API Updates for Photos, Security Deposit Options, and Unpublishing Reasons release, we discovered unavailable dates were not properly reflecting on Airbnb, Vrbo, or Booking.com calendars. Not a problem for Airbnb or Vrbo who check last-minute before allowing a booking, but Booking.com doesn't offer that so it was an opportunity for double-bookings. We responded rapidly to push out a fix to ensure availability data on all three major channels is up-to-date as it should be.

Merge Deposits Correctly on New Airbnb Connections. New Airbnb-connected properties encountered errors due to failed deposits merge and did not properly process new bookings. We resolved this issue so that new Airbnb-connected properties will integrate correctly.

Hubitat Lock Integration Private Beta:

• Schedule Synchronization With Hubitat After Setting Code. Some OwnerRez Hubitat integrated properties encountered door lock sync issues. We have resolved this issue by adding a scheduled "verify lock code" synchronization function to ensure that Hubitat door lock codes are regularly verified before guest check-in.

Google Vacation Rentals Private Beta:

• Switch Taxes and Fees to Use a Different Google Option. Google Vacation Rentals (GVR) connected properties with repeating seasons configured encountered taxes and fees errors on the OR Direct Rate Tester. OR fixed this bug, and GVR-connected properties will now display correct taxes and fees, regardless of repeating seasons.
• Add Google Listing Quality Analyzer Components, in Preparation for "Self-service turn-on." In preparation for the Google Vacation Rentals (GVR) Public Beta integration, we have added GVR Listing Quality Analyzer components.

I should clarify that those two alerts I got this morning were from OwnerRez, not Vrbo.

Okay, so I got two alerts this morning that the same inquirer messaged me in two separate instances about an hour ago,, yet neither of those messages are showing either in the inquiry’s conversation or on Vrbo.

But now the conversation does show our previous messages back and forth and my message to him just now telling him about the technical problem, but still not those two messages from him to me.

Looks like this might be the culprit:

https://status.ownerrez.com/notices/kbfpdditpacb9j85-vrbo-inbound-messages-not-found

Still an open issue from yesterday, so the timeline is right for that affecting why the inquiry didn't coming into the messaging like it should (and instead sending you an email).

I looked at your account, and there should be an inquiry in the conversation stream.  Vrbo channels automatically sync messages from Vrbo now, and the email side is unnecessary.  In fact, the email should be getting removed when we sync in the message from the platform.  I'll see if there was an issue or special case with this one.

Here's a technical confusion.

I just received an inquiry via Vrbo. When I went to answer it, there is no way to do so via Conversation.

So on the inquiry's Overview page, I click on "Answer" at the top. That takes me to where I can select to answer with or without a quote, and regardless of which of these two options I select, I am taken to an email formatting page, which will send an email message to a Vrbo proxy email address.

So how can setting up a triggered inquiry channel autoresponse work to do this, if I get such an inquiry during times for which I have the trigger set, and the only way to communicate with the guest is through the channel's proxy email address?

We are delighted to share that we have achieved 2024 Elite Connectivity Partner status with Vrbo for the fourth consecutive year, from 2021 to 2024! It's an honor to be among the few companies that qualify for Elite status out of over a hundred integrated partners.

Our focus and commitment to maintaining the highest possible connectivity with Vrbo has been recognized with Elite status in 2021, 2022, and 2023. We work hard all year round to advance and sustain this connection, enabling you to serve guests better and grow your business on Vrbo's global travel platform. Our Elite Partner status is a testament to our commitment to the following:

• We are focused on enhancing the travel experience for users of Vrbo.
• We are developing top-notch integrated tools and capabilities.
• Our primary objective is to provide a reliable technical connection to Vrbo, which results in a seamless user experience.
• We are committed to delivering exceptional outcomes for our clients on Vrbo, and we work closely with the Vrbo team to optimize our tools and capabilities continuously.

To clarify, Elite status is not something that can be bought. Vrbo assesses partner performance based on several metrics, such as server uptime, response speed, booking quality, listing quality, error rates, and more. Vrbo regularly reviews this data with their team, and only those who consistently meet the highest standards across all metrics for an extended period are awarded Elite status.

We would like to express our gratitude to Vrbo for their dedication to the vacation rental industry and their continued collaboration with OwnerRez. We extend our heartfelt thanks to Shelby, Stacey, Gavin, and the entire team for their efforts.

We're excited to announce our partnership with VRPlatform to offer our users a solution for automating trust accounting, owner statements, and more.

About VRPlatform

Designed to break through property managers’ manual accounting processes and provide a clear picture of financial performance, VRPlatform saves time by automating trust accounting, owner statements, and more. The reservation automations will put your revenue, payments, and deposits on auto-pilot so you can focus on the non-accounting tasks of your business. Owner expenses and charges can also be automated based on reservation data or how you account for expenses in Quickbooks. Using VRPlatform will give you the ability to create owner-friendly statements and view financial performance metrics. VRPlatform allows property managers to build owner trust and gain efficiency to scale with ease. Need professional, ongoing support from industry-trained accountants? Ask them about outsourcing with a VRPlatform accounting partner like Ximplifi Accounting Simplified.

Features

• Track performance. VRPlatform enables short-term rental management companies to gain a clear picture of current cash flows and spot trends quickly.
• Trust and management accounting made easy. Cut the manual accounting workload in half and gain freedom to scale your business with efficient automation.
• Centralize financials. Eliminate messy spreadsheets by integrating with OwnerRez to bring all your data into one place.
• Share owner statements. Automatically sync data from your accounting system into VRPlatform for owner statements that practically publish themselves.
• Speed up payment-matching. Integrate with merchant processors like Stripe and Airbnb to record batch payments and simplify reconciliations.
• See reservations in a new light. Keep your finger on the pulse of operations and watch your bookings convert into cash.

Pricing

Per listing per month pricing. Learn more here.

I would also like to get an email that a booking started on my website has been abandoned.

So to be clear, this still does not allow for the instance of a booking that has been started on my website by a guest. I would like to send them a quote via email when this happens as it is very easy to close out of the quote window by accident and have no way to get back. However, as that inquiry is now considered "quoted" I can't additionally send a quote automatically? As of right now I just send the quote when I see the email that a booking has been initiated, but I would love to automate this. Thanks 

Also, Paul, what about triggers for abandoned bookings?

Good one!

I believe you can create a trigger for "scheduled time" and make it [x] days after inquiry is created and then target the "quoted" status, but we may not be exposing that status.  Looks likes we don't actually, so never mind!  I'll check into why we don't.  If we allowed you to target the "quoted" status, you should be able to see where an inquiry is still handing around as quoted and was never booked, and use that to nudge the guest after [x] days.

As it happens, we are also working on "quote" inquiries which will let you do the same thing - see quotes in pending/quoted status and nudge the guest after [x] days - as well as send triggers when the quote changes to preempted or another status.

Hi Yavuz,

If you click the link in the API instructions tab, you will be taken to a page where you select your property management system, and then enter your account ID. See screenshots below:

Let us know where the link you found is so we can investigate.

Also, Paul, what about triggers for abandoned bookings?

Thank you very much for all that clarification, Paul!

Could you also explain why an inquiry is triggered when someone is initiating a booking via my website, which uses the booking widget, and how I can prevent a message to them from being triggered in that case?

A "channel" template is used to send plain-text messages via a channel messaging platform.  At the moment, we support 3 channel messaging platforms:

• Vrbo
• Airbnb
• Booking.com

As an example, if you have the Airbnb host app installed on your phone, when an Airbnb guest sends you an AIrbnb message, that's the "channel messaging platform" we're talking about.  The same is true for Vrbo and Booking.com

If you create a channel template in OwnerRez, and use a trigger to send it, we will send that message to the guest via the channel.  Email will not be used.

In the case of Vrbo, which provides the guest's real email address and also has a channel messaging platform, you could send both types of messages at the same time - ie. an email and channel message to the Vrbo guest at the same moment.

So to answer your question - no, your direct booking website is not considered a channel for messaging purposes because there is no messaging platform on your website.

There's a complication in this, in that when someone is starting to book on my website, I get notification of it being an inquiry.

When you get that alert saying that "Book Now started by Joe Blow", the inquiry has a status of "Quoted" at that point.  Because of that, your inquiry triggers should not apply because you will be targeting other types of statuses.

When creating an "inquiry received" trigger, make sure to add the condition of "inquiry status" and select the specific status you want to respond to.  We are writing some trigger examples about this right now (not done yet) but hopefully, it will help explain.

An example is sending a rule-violation response where someone asks for 15 people but your property only fits 10.  To do this, add an inquiry-received trigger with condition status=Rule Violation and select a message template to tell the guest "We're sorry but your request does not meet the rules of this property" and add the field code saying what the rule violation is.

I see that now, thanks, Paul.

There was some kind of glitch with my browser, I suppose, where even though I had selected Inquiry is Received, Booking is Created results were showing, so those time of day options weren't showing.

Could you also explain why an inquiry is triggered when someone is initiating a booking via my website, which uses the booking widget, and how I can prevent a message to them from being triggered in that case?

Also, is my website considered a channel, so that a channel trigger for an inquiry will work for that?

Also, I'm not seeing a condition for time of day for the trigger to go off. This is important, as if I receive an inquiry during the daytime when I'm awake or not away, then I don't want a triggered response but to personally respond, oftentimes it's with a phone call.

Hey Scott, that's a "Condition" on the trigger.  After selecting "inquiry received" as the event, add the condition "received after" time and set that to "8 pm", and then add the condition "received before" and put "6 am".  That will make it so that the trigger will only apply to inquiries received between 8 pm and 6 am.

Like this:

They forgot to update the link to Ownerrez so when you click Ownerrez registration, it takes you to Hostaway registration page. 

Also, I'm not seeing a condition for time of day for the trigger to go off. This is important, as if I receive an inquiry during the daytime when I'm awake or not away, then I don't want a triggered response but to personally respond, oftentimes it's with a phone call.

There's a complication in this, in that when someone is starting to book on my website, I get notification of it being an inquiry.

I am not understanding why that is. But in this case, I don't want to have them sent a triggered response, not unless they abandon the booking.

Triggered responses to "abandoned cart" is standard for product sales. So I find it would be equally valuable to have "abandoned booking" trigger, which I don't see existing.

We're pleased to announce our partnership with CraftedStays, offering custom website services using our integrated site API.

About CraftedStays

CraftedStays is a seamless direct booking website builder that helps you build your brand and maximize your bookings - all without hefty setup costs or needing to learn the intricacies of building a website. Direct Bookings Simplified.

Advantages of Integrating CraftedStays with OwnerRez

• Beautifully Designed Templates
• Customizations and Branding
• Custom Domain Supported
• Seamless booking experience
• 15-Minute Setup
• Seamless Syncing with OwnerRez

Example Website

This website utilizes the OwnerRez integration with CraftedStays:

• https://explorestaytoday.com/

Pricing

$59.99/month for up to 2 properties, $8 for each additional property. Learn more here.

Start Working With CraftedStays

You can learn more and speak with their team by visiting the CraftedStays website here. Also, check out our support doc on how to integrate OwnerRez with CraftedStays here.

The best preparation for tomorrow is doing your best today.

H. Jackson Brown Jr.

When it comes to achieving goals, the secret sauce is all in the planning and preparation. Plan to check out this product update February 21st release with 8 updates to set yourself up for success in all things OwnerRez, including updates to the Airbnb API Connection!

• Enhancements & Tweaks
  • Airbnb API Updates for Photos, Security Deposit Options, and Unpublishing Reasons
• Bug Fixes

Enhancements & Tweaks

Airbnb API Updates for Photos, Security Deposit Options, and Unpublishing Reasons

OwnerRez's powerful Airbnb API integration enables users to automatically sync bookings, rates, rules, amenities, and more while benefiting from Airbnb's marketing reach.

We regularly plan and prepare to update API connections when needed, and the time came to move to a new Airbnb API version - where OwnerRez and our users can benefit from new features and fixes. Here are the key changes from the new version:

• Removing the last photo from an active listing will no longer result in the listing being deactivated. Instead, a validation error will be returned.
• Photo caption fields will be limited to a maximum length of 250 characters.
• The "Airbnb" option in the security deposit section of the OwnerRez Airbnb API connection has been removed as security deposits can now only be "None" or "OwnerRez" (i.e., using security deposits as configured in OwnerRez). The in-app help text has been updated to  "Find out more about using OwnerRez security deposits on Airbnb in our help documentation."

• Users can now specify the reason for disconnecting their properties in the Airbnb API connection in OwnerRez by selecting one of the options from the Disconnect Listings pop-up. You can also choose to simultaneously unpublish the listing(s) on Airbnb.

• If a user selects "I have another reason" in any category section or "I have other reasons" under "Other," there is a place to enter the custom reason.

• If the user chooses to disconnect more than one property at at time, the same reason for disconnecting is applied to all properties.

Bug Fixes

Fix Bug When Applying Inquiry Triggers Based on Status. Following last week's Inquiry Triggers Added release, Inquiry Triggers with "Rule Violation" criteria were being sent to some quotable inquiries. OR quickly fixed this bug, and Inquiry Triggers with "Rule Violation" criteria will fire correctly and as expected.

Fix Crash on Listing Quality Analyzer When Using "Professional Host" Property Type Without a Channel Integration. Users with special property types considered "professional hospitality businesses" (e.g., Bed and Breakfast, Hotel) before completing their Airbnb API connection encountered Listing Quality Analyzer (LQA) crashes. We resolved this issue to ensure that users with special property types considered "professional hospitality businesses" before completing their Airbnb API connection will receive LQA warnings but not crash.

Fix Default Legal Agreement Template to Have Correct Field Code for Check-in Time. The default OwnerRez Legal Agreement contained the incorrect field code {CHECKINTIME} rather than the correct {BCHECKINTIME} in the Check-in Time field. We corrected the default OR Legal Agreement Check-in Time field to contain the correct {BCHECKINTIME} field code.

Fix Missing "Book Now" Button on Bay Grande Hosted Website Template. The Bay Grande Hosted Website template encountered header text display overlaps, resulting in a missing Book Now button. This issue has been resolved, and the Book Now button will be displayed correctly on the Bay Grande Hosted Website template.

Fix Preview for Team User Invite When Using MYPORTTITLE Field Code. A user who edited their Send Invite to Portal User System Message to add the {MYPORTTITLE} field code discovered that the {MYPORTTITLE} field code was not being replaced in some scenarios. OR resolved this glitch, allowing users to properly preview the Send Invite to Portal User System Message after adding the {MYPORTTITLE} field code.

OR Contact Us Form Submission Sometimes Gets Stuck After reCAPTCHA Failure. In rare cases, our Contact Us form may become stuck in the "submitting" status. OR has improved the form to prevent this from happening in the future.

Google Vacation Rentals Private Beta:

• Discounts Not Always Reflected Properly Depending on Seasonal Settings. Google Vacation Rentals (GVR) Private Beta properties that used dynamic pricing would sometimes cause Google Price Accuracy checks to fail. We resolved this issue by decreasing the time between a dynamic price update in OwnerRez and the corresponding price update in GVR.