Latest Activity...
Would love a zapier connection to HubSpot or other third party CRM platforms.
SMS and notifications via SMS.
Integrated unified mailbox is a definite must and I find this to be the single most flaw within the OwnerRez system!!!! Whenever I need to find a historic emails for a guest, I have to search distributed email accounts outside of OwnerRez and half the time I can never find them, or very difficult to piece together the conversation history. We need the inbox to show a chronological history of conversation between the host and guest. Having a single email address for guests to communicate would definitely help. I can't express enough how this single feature would greatly improve the overall robustness of the system. Especially now that all the platform API integrations have matured.
SMS is most important to me
The ability to send quotes to Messanger or Messages
SMS is a feature long overdue. Many people do not check email.
The items listed are a great start!
I think more video tutorials would be great. There are so many features that I could be using and am currently not. Like message automation and API integration.
Besides the above it would be extremely helpful if all financial data on cancellations were removed from reports. I am afraid to trust the totals when running reports. Or should I be (?) I was told before I had to manually remove it but im afraid I'll forget and itll be hanging out there somewhere. Great platform, thanks for being there and for incredible support! Gail Conyer
Quickness of responses when issues arise
The organization of links and font sizes of titles on pages need to be reformatted, are not intuitive.
Call in phone support.
Housekeeping
i want expenses where i can click on the cleaning for example and it separates out between owners and dates...
or supplies separated out when you click on them.
im using freshbooks for expenses now and i love their software for these reasons.
disregard!
disregard!
OwnerRez is an incredibly powerful tool. We are constantly trying to improve and add new features for our users. That being said, we would love to hear what you think the single biggest feature missing from OwnerRez is. We have compiled a list of commonly asked features we will be implementing in the future. Please select what you think is the most important and/or write what feature you believe is missing.
(make sure to scroll to the bottom and click the Submit button)
Just to update, it was indeed a bug, and it was resolved very quickly--within a couple of hours of contacting them, so kudos to their support and their dev team.
I've just switched over from PriceLabs to PerfectPrice and I like the UI. I'm still analyzing their default pricing recommendations compared to PriceLabs--they're higher, but I'm not absolutely sure that's a good thing in these times, but they are more transparent about how they come up with the price and they let you see the rates of comparable properties more easily, so that is helpful.
fair number of inquiries. But in our market panicked owners dropped rates too low and now travelers expect luxury 5 bd homes for a rate close to a 3* motel room. Until this turmoil settles, who knows. Luckily I am in a position not to have to drastically drop rates. rates that are too low for property size/type tend to bring undesirable, disrespectful and even destructive guests in our market ( I know, all these pricing tools think that you should not have a Min price, but that is not worth it).
Sorry to hear that, BlueMtn. Our stats show huge surges across the board. In fact, we've had record days lately in several booking categories - with specific channels and types of bookings, not everything. Of course different markets will be different. Hopefully you get going soon!
Not really, sadly. mostly non converting inquires form discount seekers
Happy Friday everyone! In many places around the world, bookings are surging back strong and we're glad to see it.
If you haven't seen it already, check out the To Guests, With Love campaign. đź’“ Great video from vacation rental leaders around the globe. OwnerRez was a sponsor on it (which basically means we went "that's awesome, please put our logo on it too"), but many others did the heavy lifting.
Most of you already support the #DirectBooking movement. Looks like COVID has kicked that into overdrive. CNBC talks about how Airbnb hosts are building their own booking websites in revolt. By the way, have you ever noticed how the press always refers to all VR people as "Airbnb hosts"? HomeAway's gotta love that.
We're keeping our eye on Florida vacation rentals. Very strange that hotels are allowed to operate but short-term rentals aren't?? There's a lot of very upset people wondering the same thing. Lawyers are having a field day.
Speaking of lawsuits, the Wisconsin Supreme Court ruled that Stays-At-Home orders are unlawful. It will be interesting to see the implication of this with other states. Monkey see, monkey do? Or the normal heavily-politicized angry name-calling that happens instead.
Have a great sunny May weekend! 🌞
I have done so. I expect you'll hear from them before too long. Please update us with the resolution! It's not impossible that you've run into a bug of some sort, or some other random glitch as is common with any new software implementation.
Yes, that’s fine. I did already reach out to them through their intercom chat function, but feel free to share my info.
FYI, I talked to our contacts at PerfectPrice. They think they found you in their logs and will be reaching out. Or, if it's OK with you, I can give them your contact information so they can know for sure who they need to talk to. Obviously, it's kind of important to them for OwnerRez clients to actually be able to hook their service up and use it. :-)
Hm. You know me. I'm always intrigued by anything that involves AI and better automation. :) And I like the transparency and direct comparison to actual comparable properties; that's something that I've liked about HomeAway's MarketMaker and the lack of that info is something I haven't loved about Wheelhouse and PriceLabs.
Also, saving $112/month across my 8 properties during this time of lean revenue certainly wouldn't hurt. :) Unfortunately, not a lot of detailed info/reviews on their service around the Interwebs (of course, that's expected, since they seem new), and in any case, their site is mildly buggy and just shows me a blank screen on the page I'm supposed to connect my PMS. I'll definitely be looking at this with interest, though!
I'm afraid not - we don't have any special insight into their pricing. Wouldn't hurt to ask them though, they may know what their 2021 pricing will be already.
Paul, can you tell us what Perfect Price will charge after their “free for the rest of 2020” deal is over?
We're happy to announce that we've partnered with Perfect Price to offer its customers the industry’s first AI-based dynamic pricing solution. Perfect Price brings something unique and compelling to the industry and wanted to offer the best to OwnerRez customers.
Perfect Price is more than just dynamic pricing. Perfect Price is about complete revenue management.
Successful property managers know that optimizing pricing is crucial. But there’s more to revenue management than just prices. Revenue management can be summed up as "constant vigilance". Successful revenue managers keep a close eye on bookings and revenue coming in. They keep an eye on the market and what comparable properties are doing. They know when events and holidays are, and adjust prices (or make sure they are adjusted) to meet demand. In fact they’re constantly adjusting pricing based on demand – implementing strategies, like lowering the price to pick up last minute bookings, or capturing more value from people who plan ahead.
Revenue management goes beyond dynamic pricing. Successful property managers use dynamic minimum stays to prevent short bookings from blocking long ones, to pick up last-minute bookings, to maximize revenue at peak times, or to fill gap nights between longer bookings.
"In the aftermath of COVID-19, property managers need the best tools to return to growth and profitability. With OwnerRez and Perfect Price, you can automate daily tasks that might be going undone today – that will yield revenue immediately," said Alex Shartsis, founder and CEO of Perfect Price.
"OwnerRez users already know how much additional revenue can be wrung out of vacation rentals with the use of better technology and automation. This integration with Perfect Price pushes that automation even further with smarter rates that take full advantage of the leading algorithms in the pricing industry," said Paul Waldschmidt, CEO of OwnerRez. "The days of just doing seasonal pricing with a simple table of weekly rates are long over!"
Leading property managers choose Perfect Price because of its intelligence, transparency and control. The most advanced AI algorithms, coupled with an easy to use interface built for professionals, enables anyone to experience success.
Intelligence means smarter pricing, with the AI automatically finding comparable properties, detecting seasonal and day-of-week fluctuations, and more. It also means intelligent dashboards, showing you exactly what is going on in your business – revenue, bookings for each month and how that compares to last year and your comparable properties.
Transparency means knowing what’s going on under the hood. You can see the performance of Perfect Price and your business on an easy to read dashboard. See what the AI thinks your comparable properties are – and edit them if you disagree; it’s not hidden behind opaque and inaccurate market averages. Know every calculation that went into a price, so you can adjust as you see fit.
Control comes from working with some of the largest brands in travel, understanding how their professionals work. However accurate the AI, everyone will from time to time want to take control. Through a sophisticated rules engine, or simple overrides, you can implement exactly the strategy you want.
By combining intelligence, transparency and control Perfect Price has a unique offering that is different from other dynamic pricing providers on the market.
Thanks to OwnerRez's robust and capable APIs, it’s easy to try Perfect Price and OwnerRez together. Simply sign up for an account at PerfectPrice.com, and choose OwnerRez as your PMS. You’ll be walked through a guided tour and given a free trial on the spot.
Or take a look at our support article on how integrate your Perfect Price account with OwnerRez.
Hi everyone, we'd like to announce that we now support Parakeet door locks!
For those of you that don't know, Parakeet has a platform that can automate door locks, thermostats, sensors, garage doors and more.
Like our other door lock integrations, OwnerRez will automatically create door codes for your Parakeet door locks when bookings are created, changed or deleted in OwnerRez. OwnerRez will drive your Parakeet door locks - no need to lift a finger!
Learn how to Integrate Parakeet door locks with Your OwnerRez Account.
Parakeet, recently acquired by Brivo (the global leader in cloud-based physical security solutions,) is now Brivo Smart Home. Parakeet's reliable cellular gateway and cloud-based dashboard enable property managers to control locks, garage doors, thermostats and monitoring sensors from one central, cloud-based dashboard, accessible from any computer or smartphone. Parakeet’s platform also collects data for property managers to track, monitor and manage their staff.
I use LOTS of trigger emails, including info similar to what you mention. And, yes, it's a 3 AM thing! Hahahaaa! I've not had an issue with it, but I'll keep an eye on whether folks are opening them to get a better idea.
