Cleaning fees not automatically integrating into Booking.com

Kimberly N
Apr 12, 2025 10:46 AM
Joined Oct, 2022 4 posts

I just found out the hard way that when you integrate with Booking.com the cleaning fee associated to each property does not automatically integrate. You have to do this manually. Within the property, go to Policies, then scroll almost all the way down to "additional fees and charges" and fill in the appropriate amount.

This really should be fixed or at least a warning message on OR side when we integrate with booking.com.

Suzee S
Apr 16, 2025 9:36 AM
OR Team Member Joined Apr, 2023 51 posts

Hi Kimberly, Sorry you found that out the hard way.

We do have a Booking.com setup article where we let you know what will be sent to Booking.com and what needs to be configured directly on your Booking.com Extranet. You may want to review this to make sure there aren't other surprises lurking.
https://www.ownerrez.com/support/articles/bookingcom-api-rates-settings

We are working with Booking.com to include more items in the API sync between OwnerRez and Booking.com. 

Kimberly N
Apr 16, 2025 9:40 AM
Joined Oct, 2022 4 posts

Thanks!