Booking.com Rates and Fees

• Configured in OwnerRez, and sent to Booking.com automatically
• Must be configured in Booking.com Extranet
  • Cancellation Policy
  • Fees and Security Deposits
  • Property Images
  • Cleaning Fees
  • Taxes
  • Discounts
  • Guest Prepayment
• Additional Rate Plans
• Resetting Rates
• Booking.com Fees/Commissions

Configured in OwnerRez, and sent to Booking.com automatically

Nightly Rates, including minimum-night settings. OwnerRez displays all charges sent by Booking.com, but unfortunately, they appear as a single rate line.

Any discounts or surcharges configured in the Booking.com Extranet, including Booking.com's Genius Loyalty Program, mobile app, promotions (LOS, early bird, last-minute), etc., are not listed separately; they are included in the rate displayed to guests.

Must be configured in Booking.com Extranet

Cancellation Policy

Users must configure their cancellation policy directly in the Booking.com (BDC) Extranet. See BDC's Set up your cancellation policies support article.

Fees and Security Deposits

All surcharges, guest fees, and security deposits are configured in the Booking.com Extranet. These are found in the Policies section on Booking.com. See BDC's Managing my services charges support article.

Property Images

Property images are added separately during the Booking.com Property Verification process. Updated property images must be added to Booking.com manually.

Cleaning Fees

Cleaning Fees are added as an additional fee in the Booking.com Extranet, found in the Policies section in BDC. See BDC's Managing my services charges support article.

Taxes

You may need to contact Booking.com support to request that Taxes be added to your listing as required. For more information, see BDC's Understanding Extra Charges Support article.

Discounts

Discounts are configured directly in the Booking.com Extranet. For more information, see BDC's Setting up deals and discounts support article.

Guest Prepayment

Set up your Booking.com (BDC) guest prepayment policy directly in BDC. For more information, see the following support articles.

• BDC's Setting up a prepayment policy support article
• The Types of Booking.com Payments section of our Booking.com Property Verification and Payments support article

Additional Rate Plans

Each property in OwnerRez can only sync to one rate plan in Booking.com. However, Booking.com has features that let you create additional plans based on others. These are sometimes called "child" rate plans and are useful for the hotels that Booking.com was originally designed for.

However, OwnerRez was designed primarily for vacation rentals, which have a number of fundamental and customary differences. The Booking.com child plans don't map neatly into the OwnerRez rate schema. Therefore, they should not be used, as they may lead to unpredictable results.

The Booking.com additional plans offer Weekly, monthly, and Nonrefundable rate discounts. While these can be configured based on rates set in OwnerRez and sent to Booking.com, they will not automatically inherit rules such as the Booking Window or your booking Lead Time, and any BDC Rate Plans that are not mapped or configured to OwnerRez can still allow bookings.

We recommend that you review your Rate Plans in the Booking.com extranet to verify that there are no Rate Plans that are "% cheaper than Standard Rate." or "% higher than Standard Rate". If there are, we recommend that you delete that Rate Plan to avoid having any other BDC bookings come through that unmapped rate plan.

Resetting Rates

Are your Booking.com rates not displayed right? Fees aren't applied correctly? Even when users configure their rate plan setup right, Booking.com may make a change and suddenly your rate plan setup is no longer working as expected. OwnerRez recommends deleting the old rate plans on Booking.com and reconfiguring everything fresh by following these steps to resolve the problem.

1. Create a new standard rate plan called "New Standard Rate".
2. Switch OwnerRez to push to that rate plan.
3. Delete all of the old non-refundable, weekly rate plans, promotions etc.
4. Once the old plans are deleted and the new plan has synced, look at Booking.com as a guest and verify that any per guest fees are working correctly.
5. Then recreate the weekly rate and promotions based on the New Standard Rate
6. Look at booking.com as a guest and verify that any per guest fees are working for those additional plans.

Booking.com Fees/Commissions

While Booking.com (BDC) charges commissions on bookings generated by BDC, it does not charge commissions on local taxes and fees (where applicable), such as city tax.