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Connection to Booking.com

Neil B
Mar 22, 2024 2:11 PM
Joined Sep, 2023 9 posts

I have gone thru the process of adding Booking.com Our account is set up on Booking.com and the API connected. I just got off the phone with Booking.com and was told to finalize things they needed to talk to  Owner Rez. They tried to call but of course they weren't able to get thru to anyone. Is OR able to check my API connection and let me know if they see any issues or how do I deal with this. 

Ken T
Mar 22, 2024 2:15 PM
OR Team Member Joined Aug, 2019 1560 posts

It should not normally be necessary for anyone from Booking.com to talk to OwnerRez - in fact I don't recall even hearing of that request before.  They can always email us at the Helpdesk of course.

I took a look at your account, and as far as I can see it appears to be working correctly - the Booking.com API is configured and seems to be connected.  If you see anything that appears to be wrong, or have any issues with bookings, please write in to the Helpdesk with details and we'll get it sorted.

Neil B
Apr 1, 2024 1:23 PM
Joined Sep, 2023 9 posts

Hi Ken We just got our first booking on Booking.com apparently the min night stay for Christmas season and cleaning fee is not showing up on Booking.com. I have been on the phone with them so for today 3 hours and 17 min with no one able to help. They finally suggested I contact OR to see if you can figure out what's going on? Thanks

Ken T
Apr 1, 2024 1:30 PM
OR Team Member Joined Aug, 2019 1560 posts

With Booking.com, at the moment you have to set up the cleaning fee in Booking.com itself - it doesn't get pushed in from OwnerRez the way the other APIs do:

https://www.ownerrez.com/support/articles/bookingcom-api-rates-settings

As far as the min-nights, I do see that your API is connected, and those do get pushed, but, note that only the min-night setting of the arrival day is enforced.  None of the channels enforce min-night settings on days in the middle of the stay.