Experience the difference of "Elite".

Per Person Surcharge

Marie - The Perc
Aug 3, 2019 3:14 PM
Joined Jun, 2019 4 posts

Nevermind, I found "guest" - duh. Sorry!

Chris Hynes
Aug 3, 2019 5:18 PM
OR Team Member Joined Oct, 2012 1400 posts

Yep, the per guest multiplier is what you want!

We've got an article with more than you ever wanted to know about the rates in OwnerRez over here: https://www.ownerrez.com/support/articles/rate-engine

Aug 3, 2019 5:43 PM
Joined Jun, 2018 385 posts

I don't know, based on what I have read on many VR places, trying to charge per person is a wild goose chase. Things such as:
-- Encourages people to sneak in guests and you having to try to do a head count
-- Trying to collect a head count charge on people doing so and leading to unwanted negativity such as bad reviews, etc.
-- Wear and tear on owner trying to monitor and assess.

This is a hospitality business. Charge what the market can bear, and don't obsess over small things. They broke a $20 toaster - how do I collect? They snuck in an extra person! They overstayed 15 minutes! Be more patient/tolerant on small things.