Per Person Surcharge

Marie - The Perc
Aug 3, 2019 3:14 PM
Member for 6 years 4 posts

Nevermind, I found "guest" - duh. Sorry!

Chris Hynes
Aug 3, 2019 5:18 PM
OR Team Member Member for 13 years 1405 posts

Yep, the per guest multiplier is what you want!

We've got an article with more than you ever wanted to know about the rates in OwnerRez over here: https://www.ownerrez.com/support/articles/rate-engine

JTVRs
Aug 3, 2019 5:43 PM
Member for 7 years 385 posts

I don't know, based on what I have read on many VR places, trying to charge per person is a wild goose chase. Things such as:
-- Encourages people to sneak in guests and you having to try to do a head count
-- Trying to collect a head count charge on people doing so and leading to unwanted negativity such as bad reviews, etc.
-- Wear and tear on owner trying to monitor and assess.

This is a hospitality business. Charge what the market can bear, and don't obsess over small things. They broke a $20 toaster - how do I collect? They snuck in an extra person! They overstayed 15 minutes! Be more patient/tolerant on small things.