Vrbo Pet Fee Solution

Set up for instant booking.  Pet fees are working fine on Airbnb, but not being added on Vrbo. $100/pet/stay 2 pet max.  On Vrbo, I don't get pet info until I receive Point of Contact and Rental agreement. 

Is there a way to make get the Vrbo to include pet fees as specified?

If not what is the best approach for requesting guest fee? (logistically how do you contact request and accept additional payment?)

Ideas for not looking like a ladder of required steps to guest, after they have at that point been through channel booking and POC & Rental agreement? 

Hey Bryan - Often, the guest doesn't see the field where they need to indicate they are bringing a pet, because it's hiding behind the number of travelers field, with no indication it's there. And if they don't indicate they are bringing a pet, the pet fee won't be included on the booking that comes from Vrbo.

When this happens and they let you know they are bringing a pet, you can let the guest know the pet fee was not initially included since it wasn't indicated on the booking. You can add the correct pet fee to the booking by using the steps included in this support article:
https://www.ownerrez.com/support/articles/changing-the-charges-for-a-quote#manually-change-charges

Then you can ask the guest for payment, either on the card on file or using a different payment - steps are in this support article:
https://www.ownerrez.com/support/articles/booking-collect-payments-manually

If you'd like for us to look into anything specific for you, feel free to reach out to us at help@ownerrez.com.