General Help and Questions

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I’m having the same problem.

Yep, looks like Verizon/Yahoo/AOL haven't fully fixed the issue yet where they're incorrectly bouncing emails in some cases.

Postmark, our email provider, is tracking the issue here: https://status.postmarkapp.com/incidents/161371

I got some bounces today too.

I first tried out Beyond Pricing and didn't like the fact that they asked you for your base price (the average of your airbnb bookings). After a while I swapped over to Pricelabs instead mainly due to the fact that they recommend your base price but now have many other benefits that I like even more than pricing. Pricelabs can also set your availability. For me I may want to have minimum stays of 30 days but for the next couple of months allow guests to book for a minimum of 2 days and pricelabs does all of that.

You can add a second Airbnb API connection, to the other owner's Airbnb account:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#multiple-accounts

That will bring in all the bookings. Then you can run Channel Bridge against their account to bring in past and payment data.

https://www.ownerrez.com/support/articles/channel-bridge-bringing-in-bookings-from-channels

I would like to add an AirBNB listing where the owner already has bookings. I need to transition this listing to my API. What is the best way to do this? Would I just link the calendar, then add the listing to API so any new bookings were API?

Yes, when this feature is fully released, Airbnb reviews won't be included.

I happily stumbled across this setting today. Sometimes going through OR settings is like a Costco Treasure Hunt.
The disclaimer shown when you turn it on is interesting. But my question is this:

We have Airbnb reviews in our OR reviews. Are those "skipped" when being synced to Vrbo to comply with the Vrbo policies?

Isn't there already a day of week trigger?

Has HTG come to its senses yet? 14% commission is WAY too high. They do not have recognition of vrbo or airbnb to command commission that high. Last time I checked 14% of 0 is still a 0, and that is how much they will get when owners upcharge their rates on HTG channel by that amount.

At present, no, there is no effective way to do that. This is planned for the future.

An empty unit report is a great idea!

Right now the only way to do that is not a report, but you can come in to the ribbon calendar and filter under the property section for available dates. That will hide any properties that are not available.

Like the title says, is there a way to automate responses to inquiries? I know its possible for automated responses from direct bookings but am not able to find a way to do it for Airbnb and VRBO.

Thanks

-K

We use the daily checklist for our cleaning staff, building managers, inspectors, etc. It would be useful to have a option to select "vacant rentals." This would allow us to easily see which units we can get into for maintenance issues, delivering product, deep cleans, etc. Even better would be if we could do a date range...then we could see the entire week which rentals are not occupied on certain days and schedule what is needed. Thanks!

True - so, you'll want to vote on this suggestion:

https://www.ownerrez.com/forums/requests/trigger-for-exact-day-of-week-trash-reminders

Would like to be able to set a trigger that will go out on a specific day of the week in order to remind guests to take trash to the curb for trash pickup and back after pickup. I've looked at the triggers and trying to make that happen is next to impossible.

Thanks

Yes, those surcharges are pushed automatically to Vrbo using the API. If you are not using the API, that can't happen.

You can use Channel Bridge to manually push rates to Vrbo without the API:

https://www.ownerrez.com/support/articles/channel-bridge-push-rate-airbnb-vrbo

When you do that, the surcharges are rolled into the rates pushed, so they won't appear separately on Vrbo, but will show up as higher rates.

For a variety of reasons, I am not API connected to VRBO. I noticed that when I updated my Cleaning Fee in OR, it did not get pushed to VRBO when I did my rates push. I can't seem to find in the documents if this is a manual update or if it is an automatic update. I'd appreciate if anyone could share their knowledge here.
Thanks

I usually update the charges on the booking (in my case, for example they decided to add an extra night), and then I manually trigger the above templated email.

Not sure what you're looking at, but there are many more criteria than that - you can select "Arrival Day of Week" for just this purpose.

I'm looking for ideas on how to set up a Discount Code that applies ONLY to stays Sunday thru Thursday nights. The criteria now only has arrival, departure, booked, # of guests/nights/pets. There is no option for "Staying on" days.

Thanks I'll give it a try, do I need to add all of the other verbiage that you have, current list of charges, etc.? I'll have to play around with this a bit, but at least I know it can be done...usually I need to do this if a guest is unsure if they want to bring their pet when they book, but want the option to add on later AFTER they have paid everything else...so they have no balance due other than the pet fee.

You can go edit charges (like add pet fee). Then here is a template I custom created.
---------------------------------

Hi {CFIRST},

Please find an updated billing summary for your {BARR} - {BDEP} booking at {PDISPNAME}.

Charges: {BTAMT}
Paid: {BTPAY}
Owed: {BTOWE}

Here is the current list of charges:

{BCTAB}

Here is the full list of billing activity:

{BBACT}

Current balance is {BTOWE} due on {BSPDATE} which is {BSPDAYSFN}. 

Payment link for your booking {BUPAY}

Please let us know if you have any questions,

I need a template for adding the Pet Fee on after they have booked. I don't want to have to create a new charge every time, as I want to include the Pet Fee Addendum as well. I made a template for it, but don't see how I can add the request payment to the template?

di you try to search the forum? Yes I used BP and now use pricelabs.

We have a status meeting with them scheduled later this week. Soon, soon!

I am just getting started on OwnerRez and I really want this integration. I'm posting here so I will see any replies to this with an update. Safely has the Owner Rez logo on their website as an affiliate but no integration.

I signed up with Beyond and after they got it connected they doubled my prices and I know my market and this will not work and had I not changed it I could have lost a lot of business. When I asked them to justify their prices with statistics it was lacking and they blamed me for having a high medium base price which they added to.

Blaming your customer for your own failures is always a good strategy, NOT

The worst thing is I didn't save a copy of my original rates so when I dropped them I had to spend hours manually putting rates back in, they didn't have a copy nor OwnerRez. So if you want to try them out be sure to have a record of your original rates to go back to. Their concept is good execution poor!