General Help and Questions

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Yes, but normally this is not necessary. Uploading photos can take awhile, even overnight in the case of Vrbo. Check back tomorrow, and if they haven't updated by them, we can look into it.

I retained some security deposit from a guest due to some pool issues. We have now negotiated and I want to return the security deposit to him. How do I do that?

Airbnb doesn't necessarily create real holds anymore.

https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#secdeps

Here's a discussion of that question:

https://www.ownerrez.com/blog/out-with-the-old-in-with-the-new-last-quarter-cleanup#ccfees

Would you consider to add Expedia as a direct API Channel?

We just uploaded a bunch of new photos to our OR listing and are still patiently waiting for them to update on the OTAs.
Is there a way to force a sync?
Thanks in advance.

This is specifically what came up Chris. I went to do a test run to book, I don't see anything indicating a security hold. I had read the link you sent above earlier today. "Host-required security deposits
Some hosts require a security deposit for their listing. The amount, between $100 and $5,000, is set by the host, not by Airbnb. If you’re a guest and you’re booking a listing with a host-required security deposit, you’ll be shown this amount before you make your reservation." I am not seeing that information being provided to guests although that is the intent.

I assume guests are told of any holds during the check-out process on Airbnb.

There are help articles on Airbnb's site you can refer guests to if they have questions. Here are some: https://www.airbnb.com/help/topic/1357/security-deposits

https://www.ownerrez.com/support/articles/security-deposit-holds#airbnb-holds

I did read this article, I am on API. Where will guests be told by AirBNB that a hold will be placed on their card?

I dont see any way to add a processing surcharge under payment types... is this an old feature? If so why did it go away, seems useful.

I dont see any way to add a processing surcharge under payment types... is this an old feature? If so why did it go away, seems useful.

Thanks, Ken, I will.

I see that you did change the base rules for your property - but it's being overridden by the min-nights settings of your Seasons:

https://app.ownerrez.com/seasons

Always check Tools > Rate Calendar - it will show what actual rates and min-nights are being pushed after all the various settings are considered each in turn.

BTW, I notice a few other suggestions in your account, if you want to write in to the Helpdesk for a review.

No, but that's not a bad idea - why not post it as a suggestion in that forum?

https://www.ownerrez.com/forums/requests

Hi there. So, I am fairly new to using API, so I'm not sure where the error is occurring.

My city just basically eliminated my short-term rental, along with 121 others. As of January 1, I cannot rent for less than 28 nights. I changed the minimum nights at the property level, and have the preference for my listings using the property rules.

Nevertheless, a guest just instant booked for 21 nights on Airbnb next September. How?

Can someone tell me what I should check?

Great. Thanks, Ken.
Any way to add a rule to have reviews under a threshold hidden automatically?

I saw a link to HTG integration info, and submitted a form for a trial run. However, it asks for HTG mapping - I do not have one as I do not have properties on HTG (or rather have them as vrbo listing).

Received automated response:
Thank you for completing HomeToGo's Connection and Commercial Agreement. Please make sure your properties are activated for HomeToGo so that we can start the integration process. Our Connectivity Team will be in touch with you shortly.

So how do I get HTG listings? confused.

Any reviews in OwnerRez that you don't want displayed, you can simply Hide them - check the box to the left in the CRM > Reviews display, and click the Hide button at the top.

Also is it possible to limit the review widget to a specific width and height or tell it how many reviews you want to display per page?

Why would I want potential guests to be able to find my 1 and 2 star reviews more easily here than they can on any other platform? Am I missing something?

I agree things are very tricky without not having a feature like this.

Chris,
The purpose of your software, as I think it should be anyway, is to be able to set it and forget it. You know the days of the week that the 4th will fall out to infinity, and every other holiday for that matter based on some holiday calendar. When I push on Channel Bridge it pushes this year and next year, so holiday attributes are not a mystery. Depending on what all your customers want to do with their holidays, it would be great if we could set holiday seasons based on the holiday name rather than the holiday date. As you know some are a fixed day of the week and others float. I'm just getting started with your software with Lydia and I see myself having to go in and adjust the Monday holidays each year as well as Thanksgiving & Easter, and this makes me cringe. I ufse to be a programmer I know you can do it. My dream is to only touch rates but to never touch seasons! Let me know where I'm going wrong. Thanks.
Jeff

We are actually working to completely overhaul the declarations document. For now, we've been advised that the "deductible threshold" referenced is for Liability coverage, which isn't part of our program and thus is not relevant to you.

Hi JJ,

We’re pushing rates +2 years, setting up seasons is the easiest way to do that.
In order to avoid guests booking in the third year, we’re setting a “Basic Price” on that channel of 5000 p/night.
Keep in mind to deselect “Rates” when you’re importing a property from AirBnB or VRBO.

Hi Karen,

There isn’t much difference as to a normal booking, except that it moves..
Setting up a Legal Agreement covering all your needs and having the guests sign it is the most important part I guess.

When you google/bing/yandex “Rent RV” the first OTA’s which pop up, are the ones you want to list on.

Great idea just popped up.. since you said “our RV rentals” - why not providing a solution for others who have an RV which is catching dust as well? You might want to use the “Hosted Websites” to provide a website per owner and/or create a centralized one with all RV’s on it.

If you have specific questions, please ask them here so that others could learn.

Good luck with your new business!

Hi Suzan,

Let’s start with the fact of dealing with deposits thru any payment gateway. You could set a “Hold” on CC’s and god forbid IF they mess up, you could charge that. I’m not fully sure if you could assign separate payments and that’s not really where you’d go when looking for automation.

Keep in mind that every guest could prefer to have their deposit back (at departure, other debit acc.) in a different way, try avoiding giving them a choice.. and having to deal with it one month after departure.

Hi Richard
There is a criteria “Arrival days from now” “Greater than or equal to” -> 1
Combined with your other criteria, wouldn’t that solve your case?

Hi Donna,

When you click on “Quotes” and choose the property and dates the discount should already show up, even if it contradicts some rules.

If however you haven’t made a pre set discount from the “Surcharges/Discounts”, simply continue making that quote and go to the “Charges” part before sending in order to make a discount specifically for that booking.

Hope to have informed you enough.

How do I make a quick quote that also includes discounts?

In reading the policy for property damage insurance there is a mention of "deductible threshold" but I did not discover just what that threshold is. Can you point me to where it states the actual amounts for deductible and threshold?