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Will be interested to see ORs answer on this. Would seem that insurance is non-refundable if they're the ones who canceled. (I'm assuming this is a Covid-19 cancellation, but maybe not.)

This is a link provided by OR in another post: https://insurestays.com/faqs-covid-19/

I would like to set up a trigger email to go to guests who have canceled their booking. I can't seem to find anything in the trigger set-up which allows me to direct something towards guests a certain length of time after they've canceled. I know I can send something as soon as they cancel, but I want to reach out later to remind them we're still here if they'd like to try again. Looks like we just need one more option in the "Action", "Time" drop-down - "Booking is canceled."

Or maybe we do something with the Booking Status, or Booking Fields (Canceled on Date)? PLEASE! :)

How does a customer for a cancelled booking obtain a refund of the trip protection coverage if it was not used. Booking # ORB2528229

Take a look at Properties, Rules, Length Restrictions.

I have a minimum 2 nights and 3 nights on holidays. I just put the quote widget on my website and put in a test inquiry for 4 nights. The software told me that I had requested too many nights. That the property had a maximum of two night rentals. How do I fix this?

One more question. When using stripe, I get "stripe fee" with any CC transaction. Now with Lynnbrook I do not see processing fee in OR? Example ORPAY11528722

Not the BOOKINGRA both the default one. Bookingra was for BDC that I no longer use. Tx

I used to not use sec dep at all. Now I m experimenting with one property
using sec dep vs traditional refundable damage deposit. I set the rule on property to 2 days. Is there any other place where I need to update the setting to make it 2 days? Also, ideally I do not need sec dep on bookings that already have traditional refundable deposit included but I suppose I can remove it on one by one basis. Tia

CSS won't work in emails, Rich. Virtually every email program on the planet (Gmail, Outlook, Apple, Android) all strip that stuff out. Even a lot of normal HTML gets removed. Are you trying to create a warning box or alert or something?

That IS it actually. 😜

If you preview your agreement (I assume you're talking about the "BOOKINGRA" agreement) against bookings, they are showing 1 day because the booking rule is 1 day. Yes, the property level is 2 days but it's getting changed to 1 at the booking level.

Take a look at McGahee booking # ORB2505443. To the rules tab. If we track that backwards, looks like that was set that way because the quote that the booking came from had 1 day rule in place.

Did you recently change the property rule to 2 days? Or is there a reason the security hold was turned off for these quotes?

Check out our Line Item Pivot report. This breaks down every booking with cleaning, tax, fees, etc side by side. It's become the go-to report for things like this.

Hey there, San Pedro! I also did not understand it. My impression was if I have a gap it will drop the requirement to my minimum nights in gap figure. I've tested it and that is NOT what it does.

I was thinking it would be nice if we could have something similar to the "Booking Fields" found in the setup for trigger email. Like:

"When Gap is Equal to or Greater Than XXX Days, Minimum Gap Nights Equal XXX" (as long as the number in minimum gap nights is actually applied, unlike the way it works now).

Or maybe "When Gap is Between XXX and XXX Days, Minimum Gap Nights Equal XXX"

And having the ability to set more than one parameter would be fabulous!

I'm sure Chris and Ken and Paul just love these ideas from a non-programmer! :)

The point is why listing sites dont make it simple:

2019: Rent, commissions, cleaning fees, sales tax, etc.

is this hard?

No, that is not it

Don't you have your own tool to track all that? I have never relied on 3rd parties to provide that info (if they do - great, but I do not need them to tell me how much I earned from which source). I have spreadsheet with formulas and each booking is entered there. Spreadsheets calculates taxes due, commissions (if any) , credit card fees etc.

Maybe because the market is small?

I can't seem to embed this css in my email template, I must be doing something wrong ;-)

.coronavirus {
status: present;
overflow: visible;
font-style: chinese;
border: none;
color: #BADA55
thread-duration: 6480000s
transform: scale(worldwide%)
}

Chris/Paul/Ken stay safe we all depend on you and the rest of the team!

Thanks for chiming in Lydia...so we are saying the exact same thing. My question is...what is that whole..."Nights during gaps" under the rules section? I was under the impression that this is the area where we put the minimum # of nights when their is a Gap. So does that function not work properly? Or is that rule for something else? I'm still unclear what the bottom line is here regarding this topic.

Is the portal view you're looking at only showing charges or does it show auths as well?

If it's supposed to show auths and the secdep isn't showing up, contact Lynnbrook and make sure they haven't configured the gateway to auto-release holds at the end of the day. Apparently there's a setting for that which is used in other cases... but if you're doing secdep holds you obviously don't want that to happen :-D

Yep, that's a good idea -- a second option to put in a min instead of using the gap length. We'll chew on it and see how it can factor in.

Reducing min to the gap length makes sense a lot of times but sometimes it'd be nice to relax it. Might also have to ignore the "disallow gaps" setting in a gap too -- that could cause time to be unbookable as well.

I saw someplace their higher ups quoted that they do not want to be mired in vacation rentals due to regulations (something to the effect that they cannot verify which ones are legal and don't want to run afoul of local laws). basically as far as I (and many other owners) have observed that bookings coming from FK/TA (it is the same thing) have become non existent. I would not spend any effort on them if all you get is 1-2 bookings a year. I have 3 properties, and I have not had as much as an inquiry since last Dec. Just keeping listings there for the sake of reviews. I have wheelhouse connected to it for pricing so it is on auto pilot. Costs me 0 as they only charge per booking and there are no tripadvisor bookings.

Another lynnbrrook question. Just started with them and have secdep reserved. it shows on the booking but when I log into their cradpointe portal, I see no record of it there?

I have also been dealing with this. I appreciate the effort to push as many nights as possible, but in my case, when my minimum nights is 5, the gap is 3 nights, and my minimum nights in gap is 2, it is still forcing a 3 night booking. Almost wish I could define " if gap is x to y nights, make gap minimum z."

Gap rules are supposed to reduce the minimum # of nights required WITHIN a gap correct? So I have a 28 day minimum on an apartment. But I set up at TWO (2) night minimum during gaps. The problem is withing that gap...when verifying the minimum...the rules still say there is a 28 night minimum...which is incorrect...during gaps...the minimum is set to two (2) night minimum.

If you look at my listing starting: "309 Lg. Studio Center of San Pedro"...using Rate Tester....if you input the listing "309 Lg. Studio Center of San Pedro"....enter Arrival Dates "May 5, 2020"....Departure Dates "May 8,202"...Listing Site "Direct Online"...2 Adults...it will return an error that "This property requires a minimum of 20 nights". 20 nights is the gap in this case...between two long term bookings. However if you look in the RULES of this listing ...I have a TWO (2) night minimum required during gaps.

So if there is a gap between two, 28 day long term rentals...I want to be able to lessen the minimum requirement from 28 days to 2 days....during the gaps...so i Can fill/occupy the apartment during those gaps.

Currently it wont let me as noted in the example. Its now saying those dates are a violation/error....and guest needs to rent a minimum of 20 days in this example. I want 2 night minimum during gaps.

YAY...sign me up - would definitely use services

OK. I will have to use Flipkey as request to book (no instant booking) only. Why in the world are they trying to make less people want to use them???

There is two majors and the several dwarves. I gave the iCal link for RVshare above, not yet see it for Outdoorsy. But they do have one (as seen here https://www.vrscheduler.com/outdoorsy/?consent=1)

There appears to be Campanda in Europe which is comatose in the USA

There is also RVPlusYou.com which is a different spin - you deliver the RV to a campground of their choice - the guest never drives it. They seem only to do inquiries, not instant booking.

You need to understand - NO ONE seems to offer significant PMS/channel management for motorhomes/campers/trailers that can be driven or offsite.

Hate to say it, Ross, but you're screwed on FlipKey/TripAdvisor. They allowed 5 properties for a long time and then in the last year moved it to like 25. They said they would drop to 15 for OR users, i guess they are holding to that. We've been frustrated but those are the breaks. Channel Bridge does not support FlipKey/TripAdvisor for anything other than downloading reviews. To be honest, most non-PM users don't use FlipKey/Tripadvisor anymore unless they have 1 or 2 properties and don't mind doing it all by hand. Much has changed in recent years. I don't know if PriceLabs will push directly to FlipKey or not, but I don't think they do. They push to OR of course but we don't push to FlipKey.

Hi OPCD, no idea what you mean! We do not remove photo captions from photos. Did you have that happen to a property?

Gap rules will reduce the minimum number of nights require TO the gap until it hits your minimum. So if there's a gap between the 28-day bookings, it will use that gap as the new required minimum until it drops below 2 at which point it will no longer allows bookings. You're basically telling the system to let the min. night rules drop lower below your normal minimum so that the gap can be booked until it hits a point you're no longer comfortable with.