General Help and Questions

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maybe depends on where you are. The other 1/3 of my building, a guesthouse, has been around 15 years, ONLY does Booking.com and they do pretty well.

What are your primary traffic sources, besides direct?

The problem with a little site is that SEO wont get them on the first page dominated by the OTAs, so hard to get noticed. And if they cannot get me there, I would prefer to spend $200 in the offseason -Facebook ads or TripAdvisor to drum up a little extra traffic.

Would definitely like to see that

Also, my understanding is that cancellation verbiage should be at the BOTTOM of the contract near the signatures

There was a post in Say No to VRBO group about owner taking Airbnb guests to court over contract violation. Her contract was found to supersede Airbnb's perhaps because she had is not only signed but every page initialed. So, is there a way to make guest initial every page of rental agreement (or even more specifically, important paragraphs within it)? TIA

It is initiative by Alan Egan. Interesting concept maybe (including creation of content that is supposed to drive organic traffic) but not for me. Like you, I won;t spend $200 just to work some more to drive traffic to THEIR site.

Booking is very much USELESS to me. 2 properties over 8 months, 2 bookings between them (and one was in error when due to OR glitch it allowed 1-night booking which we do not allow). So, meh.

This is a great page on hooking OR to Booking.com: https://www.ownerrez.com/support/articles/connect-ownerrez-t-booking-com

Is it outdated by the new channel manager? Is there a similar page for ABB, HA/VRBO, Flipkey?

(Yea I know, I havent done these yet - trying to understand - I am focused on descriptions, legal agreement, getting the places ready)

Hoping to be live within 2 weeks - But you MUST be on Booking.com

There are dozens of VRs in my small tourist town - season is ramping up.

When you are new, with 6-7 properties, your goal is to fill weekends quickly and get bucks in

So I tested two weeks out in my town (5 guests), and only ONE VR was shown in town. And it is labeled as "Just Added!"

Booking.com - 1 shown as available, click to see 16 more outside of town

AirBnB - 8 shown - click to "see all 477" - superhosts dominate the top - - and of course, they are from all over the area.

VRBO - "1-50 of 300 shown" - and of course, they are from all over the area.

What is VacationSoup? It seems related to OR.

But it also seems odd to give it major focus on this page (top right) when it seems so minor:
https://www.ownerrez.com/support/articles/wheres-everything-else

I am 100 miles from Philly and New York - with a huge number of VRs all around. And the 8 "nearby accommodations" are all 100-300 miles away.

I certainly wouldn't pay $200 a year to be on a place that seems to be devoid of listings, when I can do Houfy for free.

Good, but that was one of nine property pages. The others are the same. I just couldn't figure out where to put that line. Is there a way to directly update stuff like that or the HTML on a hosted website without getting crazy?
Where did you put it?

I went ahead and fixed this for you, how's it look now?

OK, apparently I didn't get that.

Where exactly do we put this type instruction? .page-header .text-muted { display: none; }

I tried "Edit Page" at bottom on the hosted site and not knowing where to put it, stuck it in the Description but of course that didn't help.

I was looking here:
https://app.ownerrez.com/properties/218619/info
https://app.ownerrez.com/settings/hostedsites/573926188

Yes, we may add custom amenities at some point. Problem is, they'll only work on your own site and won't push to channels... as the channels have no mapping ability for custom amenities.

The amenities we have now are the union of all amenities supported by the channels we integrate with, and yes, some of those are rather eclectic.

I am just pointing out that the amenities are often illogical, unclear, not standardized, favoring rare stuff (raclette, lobster pot) and leaving out common stuff (porch, fire pit) , etc.

Allow customization also (horseshoe pit/quaits)

start perhaps with amenities/real estate features from hotel/real estate/camping sites that are fairly standard (at least for USA/Canada).

Go to the Payment Details report (not the Summary one) and put in a date range of the entire year or next 12 months. Then select Scheduled Payments only in the Payment Type and Group By Property.

You'd have to add custom page types to the OR Hosted Site and then create those things in the Body field. We have plans to support more page types to make things like FAQ and Blog easier out of the box (like we have for Map, Availability and so on). For now, you'd have to hand roll it.

Hi Tracy,

Are you importing the Channel Bridge file into OwnerRez after downloading it? Use Tools > Channel Bridge import to bring in that file. That will bring in all the email, phone data and a lot more.

Yeah, these are mostly based on how the OTA show/do things. Our original list came from that and then was added to and refined as we integrated with other channels. We want to develop a more sane master list and then do channel mapping so that you can which OR amenity goes with which HA/TA/B.com amenity, but that's not supported yet. Same with description/headline fields too.

That's caused because of the Property Name and Headline fields. That property page design assumes that the headline will be different that the name. Others have had the same problem. You can use custom CSS on that property page to hide one of them if you don't want it.

This CSS should hide the gray headline part:

.page-header .text-muted { display: none; }

But you only want to put that on the property page, not all pages.

I was replying to JTVR

BlueMtn, are you good on this? I didn't know base on your last reply if you still needed help of if changing it to 120 fixed it for you.

No need to use our hosted site. Custom/personal sites are good too!

Thanks for your help. I've got it. It was turning into a nightmare for me.

Ok that sounds convoluted. What you do is you define rental agreement template or templates (say you need different one for Airbnb vs Direct bookings). You give the,m different names such as RAGENERIC or RAABB or whatever you like. then you define them with priority. your site specific rental agreements should have higher priority and also specify site it applies to. The system will scan the hierarchy of agreements and use one applicable to soite, else it will use generic one. When you send it to them, it will send corercttemplate based on that criteria.

the fields that you mention can be inserted into rental agreement as variables (you need to define custom variables for that) and renter ill have to fill them in as part of checkout process (also add them to check out form).

On a side note, NEVER edit rental agreement manually. if set up correctly, you should not need to. It will populate correctly based on priority, site and variables used. On a side note, I personally do not over complicate my RAs. It is signed only by main renter (and it is his/her name that i need), number of adults/kids (as variables they must enter at check out), initials to gree to no-pet and cancellation policy (also field on check out).

Hi; I send the rental contract after the booking based on where the booking came from. I have templates set up. When a booking comes in, I go to the specific template, edit and insert names, arrival/departure, # in party (old school). I save. I go to the booking, legal, select the specific lease, preview it, send.
Yesterday, I did this at 6:15 p.m. I got notice it was signed. Checked today. It shows correct. However, the guest contacted me and said her contract is incorrect. It's showing the information on a contract I sent out today at 9:00 a.m. The property is correct. What is happening?

This happened last week to a few contracts I sent out. The property was correct, however reservation information was incorrect. First, I thought it was user error and I carefully looked at other reservations and noticed a few others in error. Ive been previewing all contracts I send. I'm starting to feel like a idiot. Please advise.

We would like to be able to see a report of payments that are due by property by month. Does anyone have a way to get this information?

If I bought a theme/template, it comes with sample pages.

How would I set up things like the following without hand hammering every piece (font, layout, color, etc. etc.)?

About Us
FAQs
Links Page (such as our tours, services, partners...)
Forum (someday)
etc

I am having to copy and paste the guest emails from VRBO. Is this typical or is there a bridge step I have missed doing?
Thanks
Tracy

what the heck is a Raclette?

Do people really offer a lobster pot that much worldwide?

Why the above two and not a Pots and Pans field?

Why is refrigerator and freezer separate? All my freezers are part of the refrigerator as probably 95% of the world is. Why does someone staying 3 days need a separate freezer? Why not combine as Refrigerator/Freezer (I know, that is probably how the OTAs do it...)

Why is there no Fire Pit?

Also odd - strange choices/wording for sports.

tennis - checkbox
golf - walkable
skiing - nonexistent (but snow sports gear is there)
hunting - nonexistent
Boat available
kayak/canoe - didnt we just say boat above?
Lawn sports - nonexistent (volleyball, badminton, croquet, etc)
trampoline - an insurance nightmare