General Help and Questions

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Yep, Kaba is under development now and should be done by the end of the month. No additional cost on our end.

Go to the List or Ribbon views in the bookings area and use the Filter button to filter it down by whether the renter agreement was signed or not.

Can we get an update to these roadmap items? It's been a few months ...

I'm also curious about:
- is a task/reminder system is in the queue? Something to allow scheduling or specific things like changing humidifier filters every 3 months?
- any hope for report automation? Such as scheduled email reports that can be sent to a distribution list showing useful info, like all scheduled bookings for next 45 days, or ytd payments taken, etc.

Is there an eta on Kaba integration? Also curious what the cost might be if any ...

I'm not seeing in in the date range report, could a column be added there to indicate whether it was signed or not? Maybe reminders keep getting sent, in which case that would be sufficient since as owner I'd see repeated emails asking a guest to sign. I just don't want to overlook a guest not ever signing.

sent, thank you

You can't do that automatically at the moment, but you can do it manually. Set up the deposit amount as you want it and have the guest book. Then after they book, go to the booking > transactions tab > scheduled transcations and fix that to add/remove the extra transactions you want in the future. You can set up as many as you want.

Can you send that in as a ticket request? That requires some dev work to activate.

I have some guests who would like to book really far out and for those, I like to do a three-payment. A deposit at the time of booking, then another payment 30 days later and their final payment 30 days before arrival. I can't seem to figure out how to set up an automation to make that happen.

I've searched the forums for a step by step workflow, to no avail.

Ideas?

Thanks!

If they delist me, I will say goodbye to them. They are not worth the trouble. only 10-12% of my bookings and 50% of difficult renters

Can we add one more property to the widgets please: ORP228859

TIA

Thanks Chris. Yeah I already intend to FlipKey and HomeAway and booking.com and Craigslist. I cannot convince myself any other listing site / OTA is worth the effort. Except ones that send directly to my website obviously.

I am intrigued by the Expedia group (Orbitz, etc) outside of HomeAway or VRBO, but just not really sure how integrated that is with the others

Just seeking every advantage as I am a week or two away from starting and I prefer best practices and risk reduction

I live within a block, so not a big deal. I also have a handyman cleaner who can back me up. The erental lock it's about 330 and that seemed to be about my price point. I don't really want $550 locks or whatever. But it seems like there is a space for a competitor to come in for maybe a hundred fifty and wipe out the super expensive guys. Heck, even a basic code door lock is a hundred or more. Wish I had the bucks to compete

Yes, it's in the email editor. Click the Insert Field button and search for "check in" and it will narrow to that code. Pic or it didn't happen:

I'm coming around to the Wifi locks myself. I currently only have algorithmic locks (no internet required) and they just work and work which is good, but the Wifi lock is really cool - you have see exactly when people arrive and stop codes from working if needed. Most Wifi locks will re-check every 15 minutes if there is a service issue and catch up on updates. So your internet has to be really lousy for the lock not to work on a regular basis.

There are no reminders sent for un-converted quotes (or when they expire or are preempted) though that is definitely something we want to add and it's often requested. So bottom line - you were imagining something! 😜😉

Yes, the new code will be generated according to the rules/settings currently set at the time you click the generate button.

No complexity in having multiple accounts on the OwnerRez side. We've got many people that manage separate accounts, cohost, etc.

Now, as for delisting, I'm not sure that's a good reason to set up multiple Airbnb accounts... I've heard stories about how arbitrary the process can be that but I'm not sure if multiple Airbnb accounts would help you. Maybe it would, but unless you completely separate the accounts (use a VPN, different names/emails/bank accounts etc) it wouldn't be hard for them to tie your accounts together. And going through the effort to do that splitting could possibly trigger fraud filters on the other side.

Definitely want to diversify, but I'd push for diversifying across multiple channels vs having multiple accounts per channel.

This didn't state whether you were able to group your own VRs under several Airbnbs or not (that was the question)

We have over 20 properties on AirBnB through OR. No problem here!

Okay, so I did have those rules in place. It looks like I just needed to switch the code generation setting to the check-in/check-out option instead of all day. Fingers crossed!

Thanks so much, Chris! So if I set those rules and regenerate the codes, the new rules will apply to the new codes?

Sure thing, go over to the Rules section of each property and you can set the check in and check out times there. That'll set the default times for the property, and then you can override specific bookings to set early or late and a time.

All of that will be picked up by the lock integration and used to generate the code for the appropriate time (and you can also reference those values on email templates, so you can write "Check in is at {BCHECKINTIME} on {BARR} and your door code is {BDOORCODE}".

I had my settings for all day on check-in days and check-out days. Guests are ignoring our policy and just entering the house early without permission. Because of this, I need to update my codes for specific times on those days. The option in OR code generation is "all day" or at check in or check out times with a grace period. I don't see where I can set the times and I don't see where it could be a permanent setting on ERL for the automatic code generation. Anyone else figure this out?

Thanks for any help!

When I was playing around and setting up fake quotes, I seem to remember getting some reminders on quotes that I didn't take action on, but I don't see any of those emails in the email history for the quote. Was I imagining that or is there a sequence of reminders running in the background that aren't documented in the email tab? If so, is there a list of what is sent out and when?
Thanks,
Kent

Thanks for the feedback all! I read the guide and decided to roll the dice on a wifi deadbolt from RemoteLock. I had the same reservations as JVTR, so I'll let you know if I regret it once it's up and running!

On forums, I often see complaints that AirBnB hosts get delisted suddenly, often without explanation.

In such a case, is it possible to group properties under several Accounts, rather than 1? Would that make no difference?

Is there a complexity in doing that from OwnerRez?

I don't know other major celebration days, but mothers day and valentines day are pretty big in the bed & breakfast circles. Not a good weekend to be discounting.

Great. Is that in the interface menu? I thought I saw that one time, but last night I was scratching my head while I was trying to figure out the check-in time code.

You can see these visually on the calendar because of the red lines at the beginning or end of a booking respectively, but we don't currently have rules based logic on them. We may do some rules at some point, but once you do programmatic logic you have to handle every single case of which there are many for check in/out.

What I do on my properties is this:
- If the guest requests early check-in/late check-out, I give them the option to pay 50% night fee to lock that in. If they do, I'll block off that night.
- If not, I'll tell them to check back within 2 weeks of arrival to see if it's still available. If it is, I'll mark it as early or late, but tell them that could change if another guest books the night.