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Hello, I am trying to simplify a bit the quote template - i.e. removing some redundant fields - any guidance how / where I can do this in OR?
The bed options that OwnerRez offers, are the way they are because they are based on what is supported by the listing channels, which are limited. For instance, while in reality sleeper sofas do come in various sizes, the listing channels simply assume a sleeper sofa to be Double in size - there is no option to select another size.
I have a bunk bed that is a Double over a Double. When I apply a bunk bed in the room, (VRBO) the system generates it as a Twin Bunk Bed.
Bunk beds are also available in Double or Queen. In which case I have the Double. Providing the right size would mean that 4 people could sleep in this bunk bed instead of 2. I could switch the beds to 2 Doubles, but guests need to know that it is a bunk bed.
Also, my sleeper sofa is Queen size pullout and not a Double. The OwnerRez system generates it as a double.
Hi Caleb, I just reached out to support.
Bill
Currently, you can temporarily enable the disabled properties that you'd like to run reports for, then disable them before the end of the month to not be billed. These comments are very helpful as we are always listening to customer feedback when deciding what to update next. Please upvote this feature request here so it can move up the priority list, as our development roadmap is based on user feedback.
Hi Bill,
We occasionally see issues like you've described, and we'd love to take a look ourselves. Can you reach out to our helpdesk with dates and examples of what you're seeing so we can look at it together?
~Caleb
I have been going through the worst time with Booking.com and days showing as booked/blocked on my calendar even though they are not booked. The response I keep receiving from booking.com is that if you have a minimum night stay, it can not show the rate on the calendar, and it actually displays just as if your property is not available.
I am using Pricelabs to sync my rates to OwnerRez, which in turn syncs to booking.com
Has anyone else experienced this issue or know how to overcome it?
Bill
Hi All,
I was curious how others manage their calendar in Ownerrez for things like service visits. For example, I have an HVAC person coming on the 23rd, I don't want to block my calendar to make it unbookable, but I do want to denote on the calendar that someone is coming. The reason why I don't want to block is, I can always have the contractor come another day incase a booking comes in.
Do you typically manage these appoints in a separate calendar outside of Ownerrez?
Thanks,
Bill
Hi Cody,
Currently, not generally. While we do not currently offer this, you should check if it's been suggested already! Use the link below to search our Feature Request forum. If it's not there you can write this up as a suggestion so other clients can vote up your ideas for new and improved features in OwnerRez:
When changing a booking on a mutually blocked property, you first have to remove the mutual blocking to free up the availability. You can view the webinar linked at the top of this article (the mutually blocked property change is shown around minute 11 or 12):
https://www.ownerrez.com/support/articles/combined-properties-blockoff-lockoff
Then you make the change per the article:
https://www.ownerrez.com/support/articles/move-booking
Once you've made the property change, be sure to re-initiate the mutual blocking!
Please write in to the Helpdesk with specific details so we can take a look. Normally you should be able to do this.
My guests booked the upper part of a vacation home and are now requesting to book the entire home but when trying to make the change on owner rez it shows that the unit is blocked since the upper unit was originally booked and block.. Help on how I can change without cancelling reservation.
There's no automated way to do this, but there are a few useful tools that can help.
Of course, you can easily check on your ribbon calendar, which guests are arriving in the next few days. There's also the Date Range report:
https://app.ownerrez.com/reports/bookingstayrange
OwnerRez keeps track of repeat guests as far as it knows, but, it isn't always reliable at identifying them because people have different email addresses, maybe the wife booked one and the husband booked the other, etc. You can see a complete list of your guest contact list here:
https://app.ownerrez.com/guests
Often you can immediately identify instances where the same guest has multiple entries in the list. Here's how to merge those:
https://www.ownerrez.com/support/articles/separating-merging-guest-records
Then, you will likely end up with individual Contacts who are known to OwnerRez to have multiple bookings - and on those bookings, a "Repeat Guest" badge will be displayed. :-)
Note that this badge doesn't consider dates - if for example a guest rents two of your properties at the same time, that's two separate bookings so both of them will have the "Repeat Guest" badge, even though chronologically it's not actually a repeat visit.
Ken,
Is it possible to offer a filter for this repeat guest label or a tag since it already exists? It would also be helpful to have a Date of Booking Stay Arrival and Departure Column in the Guest section since this would allow more filter options to quickly find relevant data instead of the current massaging.
Thanks!
Cody
Is there a way to change the booking calendar labels that say "Blocked (in yellow)" and "Selected (in gray)"
Guests always message asking why dates are blocked when they are actually just booked by other guests.
There's no automated way to do this, but there are a few useful tools that can help.
Of course, you can easily check on your ribbon calendar, which guests are arriving in the next few days. There's also the Date Range report:
https://app.ownerrez.com/reports/bookingstayrange
OwnerRez keeps track of repeat guests as far as it knows, but, it isn't always reliable at identifying them because people have different email addresses, maybe the wife booked one and the husband booked the other, etc. You can see a complete list of your guest contact list here:
https://app.ownerrez.com/guests
Often you can immediately identify instances where the same guest has multiple entries in the list. Here's how to merge those:
https://www.ownerrez.com/support/articles/separating-merging-guest-records
Then, you will likely end up with individual Contacts who are known to OwnerRez to have multiple bookings - and on those bookings, a "Repeat Guest" badge will be displayed. :-)
Note that this badge doesn't consider dates - if for example a guest rents two of your properties at the same time, that's two separate bookings so both of them will have the "Repeat Guest" badge, even though chronologically it's not actually a repeat visit.
Has this been added yet? I'm assuming if we create/edit the photo tour directly on Airbnb, that the OR photos/content sync won't overwrite it?
No, there is no API functionality to control the photo tour from OwnerRez. We tested this on a linked account, and, the OR photos/content sync did indeed not overwrite the photo tour. Of course, since this is a new feature, there's no telling what changes might occur in the future, but for now it should be safe enough to control directly in Airbnb.
How do I find out guests who are staying in the next week who have stayed multiple times?
That was I can offer a free outdoor movie night where we come setup a movie night with popcorn etc as our way of saying Thank You
Not that I'm aware of, no.
Hi Ted,
The payment form has options for the guest to pay via check as long as your property is setup to accept checks, and generally would automatically be sent if the system determines a booking still owes nearing the time of booking. Here's a snippet of what that payment form would look like taken from a test booking:
This payment reminder is enabled by default within your account and is worded in generic way, see below for what that message typically looks like:
However you can modify that message from Settings > System Messages > Action dropdown for the message labelled "Send Payment Reminder to Guest"
A quick glance through your account and I believe this is correctly configured to autofire, however if you're unsure of this please reach our to our helpdesk and we can discuss further specifics.
Have any of these been added, Ken?
Has this been added yet? I'm assuming if we create/edit the photo tour directly on Airbnb, that the OR photos/content sync won't overwrite it?
I have the same problem. I added pricing for 2026, and EIGHT new surcharges were mysteriously created with a 2026 label on them, and associated with new seasons during the 2026 year. I was able to delete seven of them, but it won't let me delete the last one.
The error message I get is "You cannot delete this surcharge because there are booking charges associated with it." I can't find any bookings with this surcharge used, nor could I find any quotes with it used, and there is no way to search quotes or bookings for a particular surcharge, so I don't know where the problem is coming from.
As I type this, It occurs to me that I could disable the surcharge so that guests won't see it on their booking forms (Update: that worked), but it is a weird kind of bug that adds unwanted surcharges to new seasons when they are created.
UPDATE: There is a selection box in the create new pricing seasons process which causes surcharges to be duplicated when new seasons are created. It is obvious what it does when you see it, but not so much if you're not looking for it when creating new pricing seasons. At least I now know how to prevent this in the future, and it was my mistake to have not spotted this earlier. At the same time, it took almost a week for anyone at OwnerRez to be able to tell me why this was happening, so it obviously wasn't common knowledge amongst the help team either.
The Rate Push tool is a deprecated feature and has not been a supported feature for some time, as noted in this support article:https://www.ownerrez.com/support/articles/channel-bridge-push-rate-airbnb-vrbo
Unfortunately, the Channel Bridge rate push didn’t make it through the upgrade process when Google enforced their new manifest v3 in Chrome this month.
We recommend for most users upgrading to the full API integration which syncs rates, and all other content, automatically. While this does require handling taxes for these bookings as well as direct payments, a payment processor is already required if you're handling Security Deposits and taking any direct bookings. This also gives you more control over the financials for your properties, including enforcement of your cancellation policies without Vrbo having a say in whether to cancel a booking with refund or not.
I noticed that the Channel Bridge rate push tools have been removed as of today (7/10/24) with the following comment: "Remove Channel Bridge rate push tools due to lack of Manifest v3 support".
When should we expect to have this feature back? I don't want to switch to VRBO API, as I don't want to deal with credit card payment processing and additional tax payment responsibilities for VRBO bookings. Therefore, VRBO rate pushing was an important feature for me.
Thank you.
This is not a real solution that assist with marketing. A guest that find our add wants to be able to book immediately, not later when staff can go through the 17 step process. Hope it gets back on the list soon.
I'm replying to this (old) topic again because this continues to be a pain point for me and I can't imagine I'm the only one.
There should be a way for OwnerRez to recognize that a repeat guest should only be required to sign a new rental agreement for a subsequent booking, but not have to upload another copy of their ID, since they've already provided one when they submitted their first booking.
Ken, we only ask to see the ID to verify their name and date of birth, so it doesn't really matter if the ID is expired or valid since that information does not change.
I thought a good way to handle this would be to be able to add a condition to a custom field to only present that field during the booking process if a certain tag was not present on their contact record.
Has anyone else figured out a way to avoid having your repeat guests supply a copy of their ID on every booking? I'd like to know, if so!
Has there been any updates on this?
We paused work on this due to some other underlying accounting considerations. Here's what's possible at this time:
https://www.ownerrez.com/support/articles/0-booking-1-quote
You can always create a quote or booking with a Security Deposit in place and request a card from the guest to apply the hold or refundable deposit!
If you have further questions surrounding this topic, please don't hesitate to write to us at help@ownerrez.com
You are correct that this is not an OR question, so we don't have a solid answer for you. However, from what you're describing, if you're sure that you have not yourself changed the password, this sounds like there may be a security issue of some kind. I'd recommend calling in to BDC tech support for assistance, just to make sure you have not been hacked in some way.
Hi
This isn't an OR question as such but I am hoping someone here might know the answer.
I have tried logging into the Booking.com extranet today and told me my password was incorrect. Strange as I rarely change these and save them in a password vault, but hey ho. So I reset the password.
Now when I try to log in it gives me Looks like this password was recently updated. and still won't let me in. However if I deliberately get the password wrong i get The email and password combination entered doesn't match..
Anyone else come across this weirdness?
Have a guest that paid the initial deposit by CC but wants to pay future payments by check. That is fine with us. We have many elderly repeat guests that rent our homes for their large families and many still don't trust the internet :). I can figure out how to change the future payments to send them an email reminder to send us a check. Is that possible? Thanks
