General Help and Questions

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What error message are you getting?  Usually this is pretty straightforward - here's how to do it:

https://www.ownerrez.com/support/articles/add-new-property#new-listing-vrbo

It just takes some time for Vrbo to fully load the new property, even a couple days, that's all.

I am vrbo integrated with OwnerRez for my first property, now I have one more property, and I want to add it to VRBO, since I am already integrated, it is not letting me add it on vrbo , is there anyway I can export my listing from OwnerRez to vrbo? And it not, what can I do about that?

Thanks 

I don't myself, but we have a great many clients set up that way, and I've never heard of an additional fee.  Of course, fee structures can change at any time, so check the fine print.

Yes, this is indeed on the radar, but it's a massive amount of work that is ongoing, and additional permissioning features will be evolutionary over time.

I ended up going with Stripe.

For anyone using Elavon, does the Converge payment gateway have an additional monthly fee on top of the Elavon transaction fees?

The short answer is - they really don't.  You have to connect with the main channel account, not using a co-hosted account.

https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#cohosts

And OwnerRez itself does not support cohosting, per se - you can share your credentials with anyone you please, or, if you're using our Property Management premium feature, you can create a Portal Access account with Admin privileges, but in both cases the other person will have full access to everything, not just specific properties.

Hi Ken,

Is this something that is on the radar at all?  I've seen posts requesting being able to give more access to property owners going back to 2019.  I may have an isolated example, but I took over managing a property that my parents own recently and my dad would love to be able to see guest's communications and interact with them directly.  I know I can give him admin access to my account to enable that but the all-or-nothing option isn't ideal.

Setting up my account. With only 1 property I can't figure out which payment method is cost effective.  The ones with no monthly fee don't have great reviews. Seeking recommendations.

Tobias, did you ever figure out the workaround for this? I have the exact same situation and can't figure out how to best do this.

Generally, by default, yes, but your specific configuration may vary.  If you have a specific example of concern, please send that in to the Helpdesk and we'll take a look.

When i add damage protection offered by OR, and make it separate "Management fee" , is this a taxable item?

Please write in to the Helpdesk with specifics, and we'll check it out.

Thanks 

so if the booking is confirmed, why didn’t OwnerRez send the confirmed booking message 

I also check my out box, night was emailed to guest 

Vrbo will not cancel the booking - in fact it cannot.  With API bookings, they can only be canceled inside OwnerRez, by you.

And, Vrbo is a bit inconsistent in their handling - even though the display shows as Pending, normally Vrbo will still send a booking confirmation to the guest.

You likely also have your own messages that will be automatically sent to the guest via email, which serve as additional confirmation.

And what happens after the 24 hours lapses, would VRBO cancel the booking? I am so confused

So how would the guest get confirmation though? 
if it still tells on the VRBO app that it is pending?

Thanks 

just got a booking request on VRBO, after I got it API integrated 

now the VRBO app is not letting me accept the booking 

Yes, this is normal - when you are using the Vrbo API, once Vrbo has tossed the booking over to OwnerRez, Vrbo basically stops caring about it and updating its status.  If the status shows correctly in OwnerRez, that is the final authority.

If you'd like to write in to the Helpdesk with the ORB booking number, we'd be glad to confirm this for you.

just got a booking request on VRBO, after I got it API integrated 

now the VRBO app is not letting me accept the booking 

I ran the payment through OwnerRez and it it showing we have a booking for those dates under the guest’s name, however in VRBO it is still showing pending approval, can someone help?

There's not a standalone report, but you can certainly get that information.  Go to the main Bookings display, choose List view, and use the Filters appropriately, with particular attention to the Security Deposit Status option selection.

We're not aware of any widespread problems along these lines.  It does look like an Airbnb glitch, and you've confirmed everything is in fact working, so that sounds like it's just a display bug.  If it doesn't clear, you could report it to Airbnb tech support to investigate.

Is there a report that can be run to show who has, and who has NOT, put a card on file for a Security Deposit?

I am having some trouble tracking this so I can remind people in a timely fashion.

We're not aware of any widespread problems with Channel Bridge, but, I do see your support ticket, so we can work through the specifics of your issue in the Helpdesk and get that resolved.

Looks like the VRBO Channel Bridge is still down/down again. I've sent a direct support message as well, but thought I'd post here for anyone else who may be having problems also.

I have version 12.15 of the channel bridge running, and it cannot find any of the transactions "Modified Since" the last time I ran the channel bridge on April 18th. I get the message "No bookings found" after it lists the reservations that had changes since the 18th. The program appears to be looking at the creation date of the reservation and skipping it even if there are payments or refunds made since the specified modification date.

I was able to run the channel bridge by exporting by reservation ID one at a time, and that did work. So there is something wrong with the Modified Since program. 

Hope that information helps identify the problem for a speedy fix.

Thank you!

Ah, I see now.  Thank you, Ken.  I'm going to see if I can figure out how to put in just one return, but for now, I have successfully got two and that is better than none.... Haha!

Normally I just put two returns in between paragraphs. :-)

The auto-formatting can be a bit odd, particularly if you are copying in test from some other program.  However, under the covers it's just ordinary HTML.  If you are familiar with that, you can use the Edit HTML button and make sure the <p>...</p> tags are correctly set.

https://www.ownerrez.com/support/articles/how-to-add-custom-code#html-source 

I'm sure there is something obvious I'm missing, but how can I put in a hard return between paragraphs withing my message template.  Can anyone help?

Thank you!!!

-Rookie

I just went into my Airbnb listings on their site and found that 3 of them had a blank next to the Sync Status section. I checked permissions and Ownerez is still authorised, I then checked OR itself and nothing looks unusual in the API section.

Is this just a glitch, are others aware of this?

Hi there- Currently, percentage based additional guest charges and nightly charges aren't supported because they can be set in such a way that allows for an unbounded price increase. You can technically achieve a percentage based fee for additional guests by adding multiple percentage based surcharges with the "number of guests" condition applied. However, that condition is ignored by Airbnb and the surcharges would be applied for every booking on their platform.

Airbnb and other channels have specific requirements on the fees they'll accept. For additional guest fees, Airbnb requires these to be a fixed amount and per night and will not accept percentages.

Hi Kraig - The "Reason" area is a Vrbo specified field that can include values such as "Accidental", "Wrong Dates", "Owner Disagreement", etc. Currently, we don't have a selection for these items in OwnerRez. Vrbo does not offer a way to push the value to them through the API, so it will show as "Reason not specified".

Yes, it would indeed be wise to put a link in that field, e.g. to a PDF you've uploaded.