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I must be doing something wrong, Booking ORB1239416 only $266 charge was imported (whatever that is) but not the overall booking total . The overall charges were as follows in VRBO:
4 nights $840.00
Cleaning fee $155.00
Tax $126.86
Service Fee - Learn More $106.00
Subtotal $1,227.86
Refundable damage deposit $300.00
Total payment $1,527.86
Total Fees ($106.00)
Payable to you $1,421.86

Booking ORB1187466 it imported the damage deposit $300 but did not reflect that DD was refunded thus overstating the total.
I tried both merge and overwrite.

Probably not yet ;) Did not know it existed.

I don't believe we have a way to integrate with Google Pay right now. Can you send a link to the info in Braintree about Google Pay?

Yep, OwnerRez is directly integrated with booking.com! Once you've got it configured, we'll automatically push rates and availability to booking.com and pull back bookings (with credit cards/payments) from booking.com.

Here's an article on the setup process: https://www.ownerrez.com/support/articles/connect-ownerrez-t-booking-com

Personally, booking.com has worked pretty well for my own properties. The big recommendation is to set strict policies (deposit due upon booking, free cancellation only for the first few hours, after that a cancellation fee, and a requirement for address, phone, and card security code).

The main issue folks report with booking.com is lookie loos that book and then cancel, even more than fraudulent bookings. With the strict policies above, that's much less of an issue. Even if it's a bad credit card, your calendar is only tied up for 24 hours and then OwnerRez will auto-cancel the booking if the guest doesn't get a good card on file.

So for my personal properties I've had a few of those where the card doesn't work or people cancel in the first couple days after booking. Other than that everything has run smoothly and I've got a chunk of bookings from them.

We've got a $50 discount code on LockState locks (ResortLock and RemoteLock) -- you can find the code in the Settings > Door Locks section of your OwnerRez account.

We don't currently have a discount code for eRentalLock.

I saw that! At least they're trying to make the reports better... but if anything it looks like that report has way less info than the existing payout summary report they had.

Have you had a chance to try out our Channel Bridge import for VRBO? That hooks in directly and downloads **ALL** of the info down to the last detail, including charges etc: https://www.ownerrez.com/support/articles/channel-bridge

http://productupdates.homeaway.com/post/2018/6/26/payouts-made-easy-introducing-the-new-payout-summary-report?utm_source=Community&utm_medium=Social&utm_campaign=Owned:HomeAway:Blog:USA&utm_term=&utm_content=payout_summary_report_06_28_18

I do already have my settings set up to only import "Bookings" from Airbnb.

That is actually what I do -- I go into Evolve because it's my master calendar and I create an "Owner Booking" and then it usually syncs here, but this time it hasn't and I don't know why.

I haven't had any canceled bookings with Evolve ever since I began listing with them. I can't imagine why there are cancellations showing up in my calendar sync history at all.

You are hilarious. :o) I have no idea whether they were on purpose or not. In truth, all my settings here have been trial and error since the beginning because I don't understand what they are supposed to be set on, based on what I want to have happen.

All I really want out of life on earth is for all my calendars to be pulled into one place so I can avoid double booking. I was hoping that one place would be OR but I continually get warnings about possible syncing conflicts which I don't understand and I am never fully confident that I really know whether my OR calendar accurately reflects my actual reservations.

Ahh. Yes, our Airbnb import only imports bookings, not blocked off time. That's because Airbnb includes *everything* on their calendar as blocks -- from holidays to days in advance rules to days between bookings rules. The only way to get round that is to only import bookings from them.

If you want to block off time, the best thing to do is either put it in OwnerRez or Evolve. Ideally you'd put it in OwnerRez as the master calendar, but because Evolve doesn't import and only exports, that wouldn't automatically show up there and you'd have to block it off manually in Evolve. So it's easier to put the block in Evolve and have it come across to OwnerRez.

If you go through the Evolve calendar log and make sure the canceled bookings are actually canceled, that'll get your calendar straight. Did you set up the warning only on purpose? You can either turn that off so it'll try and cancel automatically, or leave it on and make sure to attend to those notification emails.

Right, BUT it only happens to work in OwnerRez because you're logged into gmail and have permission to see that image. Log out of gmail or view it in an incognito tab and it will show broken. I pulled the URL for that image so you can see what I mean:

https://mail.google.com/mail/u/0/?ui=2&ik=faffa9aa35&view=fimg&th=15f314e3f04bb5ac&attid=0.1&disp=emb&realattid=ii_15f314b73d6bb7ce&attbid=ANGjdJ9zwTWjzMfGvL-QZflta4Qx27LqBHaLSWpB-b_vDlZB9Ov6ABvHanrh8rrDKkZsCgNe596OyfU6lWLp_bVfkn59frOHRvxq_bcrs9Z8qlEQRqQc0C84svUkQLY&sz=w942-h482&ats=1521493321436&rm=15f314e3f04bb5ac&zw&atsh=1

That's the source of the image -- and it's linking to your gmail account.

If you follow the instructions I sent earlier to download the image file and then upload it to the email template, that will solve the issue.

I thought I updated my calendar on Airbnb about four days ago, to show a booking from July 4 to 8, and it isn't syncing to OR, even when I hit "sync now". That is the specific issue I am referring to.

But now I wonder if I DIDN'T do it through Airbnb but instead put it into EVOLVE because then Evolve "feeds" the Airbnb calendar. That's probably what happened.

I'm so OVER managing all this shit in multiple places. And I only have one little house. I can't imagine how people with multiple properties deal with it. Yikes.

Chris,
The image shows up here in the preview on the OR site, NOT in gmail. I was in gmail looking at the confirmation copy of the email and the graphic was broken. That's why I think gmail has nothing to do with it.

1) That's because my screenshot is from your Evolve calendar (the HomeAway iCal in that list). You had mentioned Evolve specifically: "The calendar here is still not pulling new owner bookings from Evolve into OwnerRez calendar" so I gave instructions for that. I'd recommend running through that log and making sure all of those cancel items are actually canceled since you have that one set to send a warning instead of actually cancelling it.

2) The sync is updating from Airbnb, but there are no future bookings to pull which is why there are no new sync items in the log. The only future booking in the Airbnb iCal right now is for Bianca Bernwinkler -- and you actually created that booking manually in the system before the sync was able to. That's why there are no sync log entries for that booking in the Airbnb import -- because you created it not the import.

Do you have a booking number for the canceled one from Airbnb that didn't sync? I can check and see if it's the same scenario.

In future, if you want to update the calendar ASAP, don't create the booking directly but instead go to the sync and click "Sync Now". That way the calendar import will be connected to the booking and know that it needs to manage it for any date changes or cancellations.

Make sure you actually have a file that you're uploading as an image. If you drag/drop an image from your gmail, it will insert a link to the file on gmail. It'll look fine to you because you're logged in to gmail, but nobody else will be able to see it.

To fix this, go and download the file to your desktop. Then go to the custom template, edit it, remove the broken image, and upload a fresh one from the file on your desktop. That'll store the image on our servers so everybody can see it.

I just sent an email using a custom template and again the graphic shows up in the preview here on the OR site, but in the email it came through broken.

Unfortunately I didn't realize the graphic was broken until I saw *my copy* of the email in my inbox. So I have to assume the guest's image is broken too. I'd give you a screen shot but I don't see how to do that here. I don't think it's my settings (otherwise the preview image wouldn't be showing up right?) so I have no clue how to fix it.

Thanks,
Monica

Two things:

1. When I followed your instructions and I clicked on the Airbnb calendar link, I don't see the same history you see. It shows me only ONE line in the history.

2. I'm referring to the sync not putting from Airbnb, despite that I have recently manually hit the "Sync Now" button.

I do have OwnerRez calendar syncing with Evolve, even though I know Evolve does some effed up things that I still don't comprehend. But I thought the Airbnb sync would be easy and work accurately with OwnerRez. Is that not the case?

Thanks,
Monica

Some more answers:

1) To find the sync history, click on Properties up top, click on your property, then go to the Calendar Import section. Click on the calendar you want to drill into and it will show you all of the details there (see screenshot).

2) Each calendar import has its own settings for whether to cancel directly or warn, and Airbnb is set to cancel directly. Confusing, right?

However, it looks like some Airbnb bookings were created directly by you as a booking instead of imported by the calendar sync. If that happens, then it's not managed by the calendar sync so it won't know to cancel it if you originally created it.

3) We were talking about Evolve, though, right? Drilling into the Homeaway calendar import shows a bunch of the silently removed/canceled events with the blocks/bookings still in place.

Thank you for your response.

A few things...

1. I don't know where to find the sync history so I can click on those bookings you highlighted. I have looked everywhere I can think of to find the sync history.

2. I never received a cancellation warning email from OwnerRez when the Airbnb guest cancelled their stay from July 5 - 8.

3. I also don't understand why there would be three "silently removed / canceled" events showing when to my knowledge, there was only one Airbnb reservation canceled.

Every time I think I'm getting to understand how to use the site, something happens that I don't understand again. ((sigh)) I SWEAR TO GOD, I'M REALLY TRYING.

Thank you,
Monica

Looks like a different issue this time. :-)

Right now that calendar import is set to only send a warning on cancellations instead of actually cancelling the bookings. That means that when you get that email from us notifying you of the cancellation, you need to go in to OwnerRez and cancel the booking. Right now those "canceled" bookings (but still active in OwnerRez) are blocking up the calendar and keeping new events from coming in.

If you look at the sync history for the calendar import, you'll see the cancellations there. Click on those bookings and cancel them and then hit the Sync Now button to resync and bring in the items that were blocked out before.

The calendar here is still not pulling new owner bookings from Evolve into OwnerRez calendar. I understand that there was a problem in that my settings were wrong on this side of the equation, but that's been fixed and it's still not wanting to pull in new dates. Help?

Thanks!
Monica

Not sure if there is a better way, but once I have their real email address, I manually go in and (just on the overview page) and "Edit Contact Info" and delete the Airbnb address.

I thought I saw somewhere about getting an OR discount on an erentallock. Does that still apply? Current lowest price on their site is $299...

I am considering trying Booking.com. Chris, can you tell us about your experience with the platform and is OwnerRez completely integrated? Any advice or things a newbie would need to know about setting up?
Thanks

Hi all I'm new here and was wondering- when they sign the rental agreement / legal doc I get their actual email which is great- but it still sends to their AirBnB email as well and now. It also shows me 2 emails on the guests profile page. And when I hover on the booking calendar it shows me the AirBnB email. Is there a way that we can get their real email to delete/ overide the AirBnB email once they fill out the rental agreement?

I'm a bit confused on the process, can you assist?
I imported guests from Homeaway and Airbnb and paid the accidental insurance amount on each. I had one of these guests accidentally damage a new daybed. I go on OwnerRez and look her up, and it shows that the damage protection has been paid and applies to the booking. I pull up the claim form and and fill it out and send it to them. Here are my questions:
1. Is there a "directions to fill out this form" anywhere? (I couldn't find one.)
2. There is a line: "Date Insurance Applied:" but I don't know what that means. Date it was applied to the booking? Is that the date I imported it, or the date I paid it? Or does it mean the date on which the damage occurred and the insurance is applied to that damage date?
3. There is a section that says "Note: The Property Manager is required ....all claim requests of $1000 or higher." Does this mean if the claim is under $1000 I don't need to fill out that section?

Thanks!

Hello,
Is there a way to enable Google pay as a payment option? Isn't it free (no processing fees) for debit cards?
I see in my Braintree account that I can enable it, but how to enable it here and should it be in my case through Braintree or a desperate payment method?
Thank you,
Ella

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Thanks for this! Got it working. I had searched the forums for the error message and it did not come up. But it worked precisely!

Thanks again,
Aris

This can be caused by a security plugin like WordFence that is blocking the widget script. If you have WordFence, check out this article: https://www.ownerrez.com/support/articles/403-error-whitelisting-wordfence

Since there was an error on saving, the widgets were never updated to point to your property and still must be set for the VacationSoup example property.

Once you fix the security issue and re-save, that'll fix the problem. To double check, hold down the Ctrl key and click on the widget. That will pop up a message with the property name showing in the widget.

Hello,
Today I received a call from a potential renter who stated my currency for my rates, under my calendar, is showing in Krone currency.
When I went to have a look, he's right, and the rates tables is not mine. As a matter of fact the inquiry format and the calendar are not mine either. When I look at the widget shortcode, it's a completely different property. I attempt to copy the syntax from the shortcoder plugin and copy it into the respective widget in Elementor, and it changes the content on the page to what it's supposed to be. However, when I go to UPDATE the page, I am getting a message Server Error (403 error).
I am not sure how this is pulling the wrong data in the first place, let alone why it won't update with the correct data even when I plug that in manually.

Any help appreciated.

Thanks,
Aris