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This depends on the processor. Most of them return at least the % fee on a refund.
Stripe used to always return fees on refunds, but in September 2017 they decided to change that. So if you have a Stripe account that signed up before September 2017 they'll return fees on refunds. After that and they won't. It's pretty standard to not refund the .30 per transaction flat fee, but I'm not sure why they would keep the entire 3% -- that's pretty stiff on a larger transaction. That's the default policy -- I've heard of some larger volume accounts getting that waived, but you'd have to contact Stripe support to see if there's anything they can do.
This is now fixed :-)
Awesome! And just checked! Works great now! Thank you!!
This is now fixed. How's it look on your end?
Yes, disable is the answer. When different entities reference each other in the system (eg. a booking charge references a surcharge) then it can't be deleted. But disabling it will make it disappear off the surcharges grid.
Hi. Is there a way I can delete an item off of there? It says I can’t do it because being used. However, if it was used, it has passed. No future bookings is using that item. Can I cancel, if nothing is outstanding?
Thanks!
* Disable is the answer?
Great! Thank you!
Thank you Paul :)!!!
Hi Kristine,
Thanks for the continued feedback and details. We have identified a programmatic solution to this that should refresh the height when the date selector opens, however that won't be out right away. We need to work on that and test it to see if that works. This has been escalated to the dev team.
Is it common for processors to claim their commission even on refunded transactions?
It seems Stripe is now telling us they do precisely that.
If it turns out to be factual, they will soon cease to be our payment processor.
As we are based in Japan, our choice is limited to a certain extent. However, I can hear PayPal Payments Pro calling.
Other ideas will be gratefully received.
Thanks Paul!
Hi K&T,
Currently, it's a manual release, but we have long desired to add an automatic rule so that you can specify that "after [x] days" it just happens automatically. That's high on the list of things to add for security deposit holds.
Hi Claudia,
Once you fill in your property data in OwnerRez (for instance, property > photos, amenities, descriptions and so on) that information is automatically picked up by the Hosted Website feature. That's the beauty and powerful of the Hosted Website. It automatically picks up and uses the property listing content, rates, rules, etc that are already in your account. There is nothing you need to copy/paste for that to work. It's automatic.
No, the URL there is just a general field for other display purposes. Go to Settings > Hosted Websites and create a site. There are a lot of settings but just fill in what makes sense and then use the staging/testing URL we give you to start seeing how it looks live. As you change and fill in your property data, the site will automatically pick up those changes and build out the site template that is shown live.
HI Marinas Edge,
As soon as we can get it built! We know that's the next logical step, and we have some designs in place for how that will work. There's just too much else going on right now to get that code shipped. We're wrapping up a lot of testing with TripAdvisor, QuickBooks, Yapstone and few other things. SMS sending and TI upgrades are coming soon too.
Hi Kristine,
I responded to your ticket about this too. Go into the property > calendar imports and remove the calendar import. If it doesn't delete, then "disable" it instead. From that same place, you can also use that "Delete all booking from this import" button which will bulk remove everything it brought in. Failing that, you can also use the bookings list view > filter to find what you want to remove and then batch delete or cancel them from there.
I need to remove the ical links and client database. How do I do this? I'm building my clients website and was using my calendar as a visual. How do I remove this info? It's all greyed out! THANKS!
Hi there, on the mobile site the clock icon drops down and shows all 12 months, however if you have 4 properties or less, all 12 months don't fully show. Here is the link to the thread and conversation I had with Chris... Thanks
https://www.ownerrez.com/forums/general-help/ribbon-calendar-on-mobile
Chris Hynes said:
The ones without the clock are the multi month calendar widgets -- the example has one of those for each property in addition to the ribbon calendar.Either way, on Wix it's an absolute positioned layout so it won't adapt to any changes like the widget dropdown. If you make it a little bigger than needed, then the whitespace will give enough room for that calendar to drop down.
HI Chris, I just wanted to make sure you saw my last comment. It looks to be an issue with 3 or less properties...
Thanks for all of the help. I've made it giant and it still doesn't work. The more I look at it and going to yours on my mobile... I think the issue is I have 4 homes and the clock icon, when opened, only opens as big as my four rows... so I added an "extra property" and sure enough it fully opens with the 5th row.
Hi Paul/Chris,
Is there a way to retrieve all the information I input on OwnerRez and put it on the Hosted Website from OwnerRez? I filled out a lot of those fields (not all yet) before. Does that all need to be manually entered onto your Hosted Website? How do I get the pictures, rates, etc?
Is there a place I can just enter OwnerRez Prpoerty number to retrieve the info?
Note: I just went on OwnerRez property tab and entered beachtoslopes.com as the url. Is that what I need to do? If so, then what do I do?
Thanks!
Claudia
When will we be able to set channel bridge to fully automatic in the background 😊
Yep, setting the rules on the surcharges to exclude Airbnb is exactly the solution here. As we're moving into the channel management space in OwnerRez, we're bringing all of that configuration together.
For VRBO and booking.com where you can actually define custom fees and taxes, we pick up only what the site includes in their charges.
However, Airbnb doesn't allow configuring either custom fees or taxes -- so the only way to represent those is either to build them into your rates or to submit a resolution request afterward. So by default, surcharges will be first matched to their built in fee types like "cleaning" and used if possible. If not, they will be added. And taxes will be calculated as built in to the rates.
For example, for my properties I've got a $15/night firewood fee and 13% taxes. No way to include either of those in the rates on Air. So I build the 13% into my rate (and note that on my listing). I also submit a resolution request for the $15/night firewood fee (which is also noted in the house rules).
If you don't want a surcharge or tax to show up at all, exclude it like you did.
And if you want to mark either as added/built into rates instead of the default, you can create an Airbnb synced channel in Settings > Channels and set the configuration there.
Yep! If you run a channel bridge import it will pick up number of guests as well as everything else about the booking including charges and payments. Here's more info on channel bridge: https://www.ownerrez.com/support/articles/channel-bridge
Airbnb doesn't include that info in any of their iCal's or exports, but channel bridge is able to log in directly and pick up all of the info.
I modified the surcharge rules so they did not apply to Airbnb bookings and it resolved this. However, the initial behavior seems odd still
I just imported my bookings from AirBnB using Channel Bridge import and it added the "Damage Insurance" charges leaving an amount owing for the guest. Do I get charged damage insurance for the imported bookings? Shouldn't all AirBnB imports leave an amount owing of $0 after the guest has departed?
Is there a way to synch number of guests for AirBnB
Thanks for all of the help. I've made it giant and it still doesn't work. The more I look at it and going to yours on my mobile... I think the issue is I have 4 homes and the clock icon, when opened, only opens as big as my four rows... so I added an "extra property" and sure enough it fully opens with the 5th row.
Can the security deposit hold be released automatically at a set time, or must that always be done manually?
The ones without the clock are the multi month calendar widgets -- the example has one of those for each property in addition to the ribbon calendar.
Either way, on Wix it's an absolute positioned layout so it won't adapt to any changes like the widget dropdown. If you make it a little bigger than needed, then the whitespace will give enough room for that calendar to drop down.
Perfect! Thank you. That works excellent. You guys are the best!
Whoops! I totally spaced on that when I was copying the field code.
Yes, it is {BUREVIEW} -- that's fairly new, we added it a couple months ago.
