General Help and Questions

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Hi Chris,

{BULEASE} is the rental agreement. Which one is for the review? {BUREVIEW}? Does that exist?

We don't have a generic link that anybody on the internet can use, but if you put in {BUREVIEW} it'll get you where you want to go. Do it like this:

That way you can just have a single link that will work for the current booking because {BUREVIEW} and {BID} will be mail merged to the correct values for that booking.

On this one you might want to make the "text to display" a bit friendlier -- "review form for booking XYZ" is a little bland. Just make sure to keep the {BUREVIEW} in the URL field and the link will do what you want.

For example -

To make it easier, I thought I might just include the link ...

http://www.vrbo.com/189296/reviews/write << -- The Pocono Mountains, PA

http://www.vrbo.com/63932/reviews/write << -- Hilton Head Island, SC

This email portion goes out to everyone.

I would like to send a link, without someone’s name attached to it. This way I can send the same link to anyone.

Claudia

If you're sending a booking related email, you can use the {BUREVIEW} link to include the review link for that booking. Is that what you're looking for, or are you trying to do something different?

If you use the search box at the top of the Support area, it will search everything -- forums and blog posts as well as support articles. I know that's a bit out of the way -- working on a revamp as we speak :-)

Hi Paul,

Am I missing a place I could search for previous topics on Feedback page? For example, anything regarding reviews.

Thanks,
Claudia

Hi Paul,

Is there a way I can put in my email a general link for a review? I have a review link for VRBO that I send with my release of the Security Deposit now. Since leaving VRBO, I need a general review link. I see their is a place for individual bookings.

Thanks,
Claudia

Thanks I tried this earlier and just tried it again. It's not working :(. What is the css, it talks about height "Customize advanced display and layout settings using Cascading Style Sheets (CSS) rules." Would this help? Also I noticed on the widgets your showing me (yours) you don't have the clock. Can I elect to not have the clock? That might fix it but I don't see that option! Thanks so much for your help!

Ah it's a Wix website. There are a number of issues with Wix websites because of how they position/draw content in their pages. To make Wix work, you have to allocate enough space for the entire widget (including resizes or dropdowns).

So wherever you placed the ribbon widget, you need to give it a bigger "height" setting so that that section is larger and can accommodate the month/year selector opening.

Here's a picture to demonstrate what I mean... Right now, the section that you've put the widget in is allocating a max height to where that red line is. Set that section in Wix to have a bigger height so that the bottom of the widget (the red line) can expand more as necessary when the selector opens.

You might want to use the multi month widget instead, like this:

https://sasquatch.vacations/availability

Does all that make sense?

Whoops I jumped ahead :), please notice I have two issues :). The widget being cramped and the clock icon not displaying the months :)

Thanks for the reply! Here is the site. I haven't linked the actual web address yet :) https://kristine343.wixsite.com/mysite-3 If you look at it on a mobile device and click the Clock icon to pull up the months it doesn't display it all!

Sorry for the delay in responding! Somehow this one slipped by. Do you have link to the page you're working on? I looked at your profile but couldn't find it on your website.

In general, our widgets are optimized for mobile/tablet displays. If you go to this page for instance:

https://www.shenrent.com/availability

And drop the width of your browser down to 3-4 inches, simulating a phone screen, you'll notice how the ribbon changes to a 1-15 day view and the font increases to use that space better. Scrolling to next/previous changes to 15 day chunks.

Anyone have help for this please :)

Hi David,

You beat me to it!

However, I would tweak that CSS a bit to be more exact. In your example, you're targeting all buttons that are small (btn-xs) which could hit a bunch of other buttons. If you want to target only that sort button, it would be better to do this:

Or even just:

Can you provide the CSS to hide the drop-down 'sorted by' button on the Availability/Property Search Widget?

Update since I can't delete ;)

.btn-xs, .btn-group-xs>.btn {
display: none;
}

In case anyone else feels silly sorting 3-4 properties.

Fixed!

We have released a new version of Channel Bridge that should fix this issue. Update to the latest version. You can read about how to check for latest version # and how to force an update here:

https://www.ownerrez.com/support/articles/updating-channel-bridge-to-latest-version

After updating, check the "Download Bookings" button next to VRBO and see if the properties down-down now shows your properties. The "Download Reviews" button should work as well.

Hi Paul,

Seems this is also our problem. How do I send a log, if that help? Where do I get that?

Thanks, Claudia

Hi Marina's Edge, can you follow the instructions above about sending your log in? We're seeing this from a wide sub-set of VRBO users. That log helps a lot.

AirBnB and VRBO charge a service fee. I'd like to add a service fee to my direct listings but I don't want it to read "x% service fee". I'd like it to read just like AirBnb "Service Fee" but not show the % value.

Hi there! I've built a site in Wix, the Owner Rez widgets look great on the computer but the multi calendar "ribbon style" widget doesn't work correctly on a mobile device. I'll try to post a screen shot here... Does anyone know how to fix this?? Its super cramped up.. THANKS :)

I'm on the latest version and it says "No Review Found" yet I have more than 100 reviews.

Just pushed up the channel days in advance setting. You can now go to the channel settings for direct channels like b.com and put in an override for the standard days in advance rule on the property.

1) Yep, there are several different providers that will submit tax on your behalf, but personally I haven't used any of them. The real work is getting the right data to send to them.

If you have the taxes configured in OwnerRez, you can use the Tax Detail report to pull all of the taxes for bookings in different periods and use that to base your tax reporting. The only thing to watch there is backing out any cancels or refunds if you're paying taxes ahead of arrival.

We have a plan to do tax remittance tracking similar to how we do Owner/PM statements and payout tracking but that feature isn't in place yet.

2) There's not a dedicated forum only search, but the search box at the top of the support area will search forums, blogs, and support articles all at once.

You must contact any property management expert who has been doing this business from years in that particular area. As mentioned 5+ properties must be configured to be a property manager so talk with them and know what things must be done by you.

It still doesn't show my property in the drop-down. However, the Reviews button now comes back and says there are zero properties. I will email the log to help@ownerreservations.com. Let me know if there is a better email address to use.

An update has been released. Make sure you're using the latest version of Channel Bridge. Here's an article on how to make sure you're on the latest version and how to force an update if you're not:

https://www.ownerrez.com/support/articles/updating-channel-bridge-to-latest-version

Let me know if, after getting the update, you see properties in the down-down list for VRBO when clicking the "Download Bookings" button. And the reviews button should be fine as well.

If still broken, let me know and send me a copy of the log which you can see by clicking the version number link:

1) I am hoping to go live in several more weeks, and have been studying the requirement northeast Pennsylvania to collect 9% tax, which is 6% sales tax and 3% a Pocono area hotel tax. I was looking at MyLodgeTax, but they seem to has been crappy reviews. Not totally sure what true value they add for $240 per annum.

From Ownerreservations + OTAs, is there a simple way to pull collected taxes to meet the many time a year taxes that seem to need to be paid correctly?

2) how do you search these forums? I cannot seem to find a search box dedicated to the forums...