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This is a tricky one. A guest cancels on Airbnb. OwnerRez autosyncs the ical calendar to Airbnb before the Airbnb reservation is removed from OwnerRez and now Airbnb shows blocked and the synch continues... always showing blocked even though it's cancelled.
How do I resolve this so it doesn't require manual removal of the reservations?
I agree and add a filter too. Sometimes you want to search the site and sometimes your blogs and sometimes just the community.
I there a way to embed map in the email? Not a link to google/bing map, but the map? i see many map/location related fields under insert fields, but not map itself? TIA
Yes, I have disabled that forward now. Thank you so much for finding the solution!!
Looked into this further and it's actually a second level bounce -- looks like there is a forward to forwardfromatt@gmail.com and that is what's bouncing, not the initial send to your @att.net account.
Can you disable the forward from your @att.net account? That should solve the problem.
Yes, I am receiving emails fine and showing a bounce a minute or so after.
Are the emails still getting through to your att.net account fine, just showing a bounce and maybe a couple of minutes delayed?
Chris, I am so puzzled as to why this is happening. I thought maybe AT&T (Yahoo) just had a temporary hiccup, but then it happened again early this morning with a notification of a security deposit being reserved for ORB1562769. I received the notification email at 3:07 am, and then the soft bounce email from OR at 3:08 am.
I have only used 0.47% of my 1 T storage with AT&T, so there's no way that I'm out of space. I hope you have an idea for me. I have started searching this issue, but so far haven't found any answers. Thanks!
FYI, these are still bouncing to you, but if they're bouncing that means no emails are getting through from us, so you probably didn't get the notification on the forum post.
If you check back, circle it up and let us know what was going on with the account... maybe out of disk space?
Hi BlueMtnCabins, there is no way to delay the quote generation until after children are entered. You could set a property rule that at least 1 child be required but then that would mean every booking would have to have 1 or more children, and I'm sure you don't want that.
Hey Greg, sorry for the long delay on this one. Just noticed your reply hanging on there...
The Airbnb calendar feed (which we automatically consumed and create bookings from) does not export information like the number of guests, charges, payments, etc. To combat that, we've created a manual import (which you run manually after the booking comes in) that "brings in" the rest of the booking details. We are working on updating our Channel Bridge tool to also do this. Our Channel Bridge already does this for VRBO bookings and reviews from VRBO, TA and Airbnb . Channel Bridge is really fast at finding, targeting and exporting that information. In the future, OR will talk to Channel Bridge automatically and you'll be able to pull in these details from the app automatically. For the time being, use the Tools > Import > Airbnb charges/payments to manually update your bookings as they come in.
A "soft bounce" means that the email was temporarily unable to reach the email address, but it will automatically try again several times over the next day or two. This can happen for many different reasons -- maybe the email server is down for maintenance, maybe the account is out of space, etc.
That's different than a "hard bounce" which means the email has been dropped and will not be retried. That happens for permanent reasons like incorrect email address, spam blocks, etc.
In your case, the bounces were all to your email address, not the guest's email address -- the copies you get and notification emails were soft bounce, not the ones to the guest. The guest's emails show opened.
Do you see the emails coming to your email address now? It was likely an intermittent issue and has been resolved by your email provider already.
I received a number of "soft bounce" notifications yesterday and this morning - both to a guest email address and my own email address. The notifications were on emails tied to different reservations. I've checked with the guest and they have received everything that I emailed them. Any ideas what is causing this?
Notification example >>> https://s15.postimg.cc/a95sgtl0r/Email_Soft_Bounce_Notification.jpg
Hello,
right now quote widgets show quote as soon as number of adults is entered. is there a way to make inquirer enter number of children (even if it is 0) before quote is shown to them? (fighting attempts of over occupancy). TIA
Ahhh... We get this question a lot :-)
The search box on the Support section also searches the forums and the blogs.
We should probably put the same search box over there as well.
I really don't want to ask a question here if someone has already answered it, but for the life of me, I can't find a search box for the help forums. Is that even possible? Am I blind? I feel like a dumbass right now...
Monica
Chris Hynes said:
I see an inquiry and response for Stacey O, is that the one?
Ok, it just went out
I see an inquiry and response for Stacey O, is that the one?
Inquiry Email # 237838 , I do not see that showing up as inquiry or creating auto-response yet.
Our email server ran out of disk space yesterday. That's now fixed and inquiries will come in correctly again.
I have auto responder set up for VRBO. yesterday had 2 inquiries, I do not see inquiries appearing in OR and no auto responses. I wonder if there is an issue with VRBO sending out emails or OR capturing them and responding.
That's buried in the dropdown arrow in the upper right -- if you hit the "Help" item in that menu it will take you over to the support section.
We have plans to make that more clear, perhaps a top level question mark button.
When I am on the general OwnerRez site, there is a Go to My Booking Area button.
Why is there no obvious corresponding button in the Booking Area to go to OwnerRez (NOT my booking area)? As in blog, forum, Tour, Support, etc?
Or am I missing something
The Airbnb calendar import doesn't bring in the number of guests and pricing, though...is there any way to have OwnerRez import these details from the Airbnb reservation or does Airbnb just not export that info? Typically when OwnerRez imports, guest # is 0 and pricing doesn't match the ones in OwnerRez, since I manually adjust them on Airbnb based on the market.
There are a couple of things going on here:
- The built-in security deposit is a hold on the card like a hotel would do. It's not an actual payment so it's not included in the payments criteria for "paid in full".
If you want to do a refundable deposit instead, you can do that -- turn off the built in one and add a surcharge for "refundable deposit", then refund that amount after the guest departs.
- If you do want to stick with the hold, we've got a release in testing that adds a ton of additional trigger criteria, including one for security deposit status. That should be out later this week and will let you do a trigger on both Paid In Full and Security Deposit Reserved.
I have an email trigger set up to send the guests their door code 1 day before check-in, as long as they have paid the reservation in full at that point. I just noticed that one of my reservations coming up next week has that email "cleared for takeoff" and ready to be sent on time, even though the security deposit has not been collected (and, thus, the reservation is not actually paid in full).
Is this an error, or an expected outcome? If it's expected, how can I set up my email triggers to also consider whether the security deposit has been received in addition to the booking charges being paid in full?
Yes, but then the guest has to "approve" the resolution request so.... good luck with that. 😉
If you collect the deposit through the resolution center, you're technically not taking a payment outside their system...so as long as its disclosed in the house rules that you'll be collecting a security deposit manually and you collect via the resolution center, I'd venture to guess you're still within Airbnb's terms.
We've considered QuickBooks Desktop integration, but it doesn't offer full sync support that would let us make updates to invoices and payments as incidentals are added and payments come in.
We do have reports and exports for bookings and charges and payments, so some folks will dump those to Excel and then import to QB desktop that way.
QBO integration is fully functional, and we're actually working on a bunch of updates for that right now which will be out in the next month or two.
