General Help and Questions

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Is there any way to create an email trigger to fire off on a day of the week when a client is present? i.e. Garbage pickup is on Friday mornings and I would love to have an email fire off Thursday nights to whomever is there to remember to take the garbage bins out to the road. for the pickup.

Not sure if this is possible

Occasionally emails can get hung up and then will shake loose. I've seen test inquiries on VRBO take 12 hours to arrive. Rare, but it can happen.

We've been monitoring since you mentioned this and haven't seen any more delays.

Excellent!

If you're signing up, get a couple of test inquiries into your account and let me know and we'll get the inquiry parser to add support. Hopefully very similar to the ecbyo.com format.

Update from SMBYO:
wanted to give an update on our listing site Smoky Mountains By Owners. www.smbyo.com

We have officially set a launch date and it is Wednesday January 17th at 12:00pm EST.

The concept is similar to our Gulf Coast site www.ecbyo.com and will cover the Tennessee Valley and surrounding areas.

This site was built with one intention in mind and that is marketing.

There are no service fees/booking fees. No fees charged to the owners other than the subscription cost to list.

You will be able to fully control the entire booking process and take payment however you may please. The guests are put in direct contact with you.

Our VIP special will run for a limited time for those who registered before launch. You can still register for the vip discount through the link below.

The launch email will be sent out to the VIP registrants along with the discount code.

The site has been a long time in the making and we are very excited for launch. Thank you for the encouragement.

Banzin - VRBO, Civilis - FlipKey. All autoresponders triggered yesterday afternoon , half a day from original inquiry

Do you know which names they are under?

Received the announcement that they go live on 17th. Presumably it will be same / similar to ECBYO.

I have auto responders set up . Noticed last few inquiries did not show up : one from VRBO, one from TripAdvisor . Something happened to parser?

HI Wendy, we use it, but it is not for the faint of heart. QB in general is not for the faint of heart. It takes work and an understanding of how QB works. OR basically creates "invoices" in QB for you, with matching payments, for each booking in OwnerRez. It is not a magic button that you press and then walk away from. You will still need to match up bank deposits to the payments OwnerRez creates for you. The rent and taxes you can track separately, but there is no way to track different kinds of rent or surcharges (rent versus dog fee versus cleaning). I have asked for that and they say it's coming.

I've been VERY unsuccessful in using my quickbooks desktop version. In the middle of getting info to my accountant for our taxes and know that if I used the QB it would be much easier, but I really don't understand QB!! My question:
Is it easy for a real QB "dummy" to use the OR feature that uploads the info to QB online? will it integrate everything my accountant will need for taxes?

Is there a service to set this up for me?
I have read the OR articles on this subject... OR does not upload refunds? will it eventually do this as this complicates things.
When I have to refund but keep the cancellation fee is that figured out in QB?
Does it keep track separately of for example: Boat motor fee, dog fee, housekeeping fee, taxes
Any other advice in this area appreciated, I really don't even know what questions to ask.
Thank you,
Wendy

awesome, let me try

Yep, you can add additional custom fields and mark them as required during checkout. Here's an article on that: https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance

Those fields will be shown both on the quote checkout as well as on the signing link if you send it for other bookings like Airbnb.

We will add a specific guest list feature like that eventually, but for now use the custom fields. You can either create one rich text (multiline) field and ask for one guest per line, or create multiple fields one per each and tell the guest to enter N/A if the guest count doesn't match.

Those fields can then be merged in to the renter agreement so its part of what they sign.

Is there a way to add additional fields before lease signing or at least have renters fill out?
There is apparently lot of attempts to over occupy the properties (bring more than max number of people0. I was wondering if something like this can be added to make gust fill out as part of check out:

First name, First letter of last name ________ Age_______
First name, First letter of last name ________ Age_______
First name, First letter of last name ________ Age_______
etc to the max number of guests allowed.
TIA

We import whatever is in the calendar feed. In VRBO's case they only include the guest name and dates. Airbnb includes the guest email. TA includes the number of guests.

If any of those feeds get additional fields, let us know and we'll add support for importing them.

Yep, we released that a bit ago -- thanks for reminding me to update this topic!

if you look in the Tools menu there is a VRBO/HomeAway importer for both reservations and payments.

Any updates on this importer, Chris?

Looks like there was a link to the old legal agreement location in the email "regarding" link.

We just pushed a fix to correct the link to go to the new Legal Agreements area on the booking.

received email about archived rental agreement.Subj has hyperlink to lease number., When you click on ot, gets error although agreement archived. ORB1216422

Yep, I see what's going on. They've recently changed their format and dropped the year on the from date which is causing us to infer the current year. I'm not sure why, but it seems to be what the "cool kids" are doing these days -- no year on the first date. Makes it ambiguous what Dec 30 - Jun 2, 2018 would mean.

We'll schedule a fix to infer from the year on the to date instead of the current year.

Just got once in a blue moon HE inquiry - is showed up with dates May 29,17 thru June 2, 2018. In actuality it was for May 29-June 1, 2018. Just wanted to let you know something is not parsing out. TIA

If you have a card on file, which you will for any credit card based booking (not PayPal), you can charge it at any point on the Transactions tab of the booking. We leave all of that between you and the guest and don't lock you into any certain payment schedule or cancellation policy.

However, be careful to get an agreement in writing from the guest before you charge, whether that be in the renter agreement or ideally an admission of damage after the fact and agreement to pay. Without that agreement, you'd likely loose if the guest were to do a chargeback, and then you'd have to follow up in small claims court.

If a guest damages exceed the security deposit is there a way to charge their merchant account the extra damages through OwnerRez?

I know this guy. He's in my building at Snowshoe. He uses Lodgix for his condo rentals

Someone posted today in Say No group this example ( see on desktop, not mobile https://www.facebook.com/Snowshoeskivacation/app/360749284116763/

You will l see multi unit availability calendar somehow embedded into facebook (group or page). I know currently one cannot create tabs in groups.. maybe pages. I know several smokies owners use OR. Where I m going with this, maybe someone OR-participation properties could have "communal" availability calendar like this... Not even with price, but link and number of bedrooms would work!
Just a thought

Thank you for the help! I figured it out. This was more difficult than it had to be.

Yep, you'd add seasons (Settings > Seasons) for each of those periods where you want to control the min stay and/or arrival/departure.

Then go to the rates (Settings > Rates) and associate them with the correct seasons in addition to the current High and Low seasons you've got set up.