General Help and Questions

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Hello,
I have just signed up for the 14 free trial.
I want to see what everything will look like on my website, but the site is not finished yet/not published, it's a Wordpress site. Can I just add the temporary URL for the site ? will I be able to see the widgets on it?

That's the standard setup (import Airbnb iCal into OwnerRez, import OwnerRez iCal into Airbnb). Airbnb doesn't pass through incoming calendars on their outgoing iCal so it won't create a loop.

Can you send me an example booking # of where this happened?

I have a calendar synch from my ownerrez iCal to Airbnb as well. Does this clarify?

Well for one thing, I believe it is a lot more likely to bring international guests than the other sites. Of course, where you live highly determines that

Yep, create as many quotes as you want.

If you want to let the guest experiment, use the booking widget on your site or give them a link to one: https://www.ownerrez.com/support/articles/widgets -- that will give them a live quote as they update dates and guests and let them initiate a book now if you have that feature enabled.

This would be helpful if they are considering a stay from Wednesday to Sunday or Thursday to Monday.
Alternatively
Send them a tool where they can play with what is entered to get the dates and rates that they want.

I am just curious, does anyone have a feel for the experience on booking.com when they do have guests? Not payment or management perspective, but does anyone have a feel about how the guests who book through it on general are? AirBnB guests tend to be younger and sometimes messier I find, whereas VRBO guests tend to be older and pickier. Any thoughts so far on booking.com? It seems to be a big site....

yes that would work. That is only applicable to given channel.

Hmm, like a max days in advance setting on the channel level that overrides the one on the property?

Hmm. That shouldn't be the case because Airbnb doesn't pass through incoming calendars on an outgoing. Can you send me an example booking # of where this happened?

Is there any way to block dates (say anything beyond 60 days out) ONLY on b.com?
I am trying it out and all I am getting I people booking and then cancelling a day later. All it does is ties my calendar up. TIA

There's a new guest form for leaving reviews online. Go to booking, reviews tab, click the Request from Guest button and you get a link fr that booking. And there's a field code called {BUREVIEW} you can use to put that URL in emails to the guest. So after the guest departures, your post-departure email can reference that review link and ask them to leave one.

This is a tricky one. A guest cancels on Airbnb. OwnerRez autosyncs the ical calendar to Airbnb before the Airbnb reservation is removed from OwnerRez and now Airbnb shows blocked and the synch continues... always showing blocked even though it's cancelled.

How do I resolve this so it doesn't require manual removal of the reservations?

I agree and add a filter too. Sometimes you want to search the site and sometimes your blogs and sometimes just the community.

I there a way to embed map in the email? Not a link to google/bing map, but the map? i see many map/location related fields under insert fields, but not map itself? TIA

Yes, I have disabled that forward now. Thank you so much for finding the solution!!

Looked into this further and it's actually a second level bounce -- looks like there is a forward to forwardfromatt@gmail.com and that is what's bouncing, not the initial send to your @att.net account.

Can you disable the forward from your @att.net account? That should solve the problem.

Yes, I am receiving emails fine and showing a bounce a minute or so after.

Are the emails still getting through to your att.net account fine, just showing a bounce and maybe a couple of minutes delayed?

Chris, I am so puzzled as to why this is happening. I thought maybe AT&T (Yahoo) just had a temporary hiccup, but then it happened again early this morning with a notification of a security deposit being reserved for ORB1562769. I received the notification email at 3:07 am, and then the soft bounce email from OR at 3:08 am.

I have only used 0.47% of my 1 T storage with AT&T, so there's no way that I'm out of space. I hope you have an idea for me. I have started searching this issue, but so far haven't found any answers. Thanks!

FYI, these are still bouncing to you, but if they're bouncing that means no emails are getting through from us, so you probably didn't get the notification on the forum post.

If you check back, circle it up and let us know what was going on with the account... maybe out of disk space?

Hi BlueMtnCabins, there is no way to delay the quote generation until after children are entered. You could set a property rule that at least 1 child be required but then that would mean every booking would have to have 1 or more children, and I'm sure you don't want that.

Hey Greg, sorry for the long delay on this one. Just noticed your reply hanging on there...

The Airbnb calendar feed (which we automatically consumed and create bookings from) does not export information like the number of guests, charges, payments, etc. To combat that, we've created a manual import (which you run manually after the booking comes in) that "brings in" the rest of the booking details. We are working on updating our Channel Bridge tool to also do this. Our Channel Bridge already does this for VRBO bookings and reviews from VRBO, TA and Airbnb . Channel Bridge is really fast at finding, targeting and exporting that information. In the future, OR will talk to Channel Bridge automatically and you'll be able to pull in these details from the app automatically. For the time being, use the Tools > Import > Airbnb charges/payments to manually update your bookings as they come in.

A "soft bounce" means that the email was temporarily unable to reach the email address, but it will automatically try again several times over the next day or two. This can happen for many different reasons -- maybe the email server is down for maintenance, maybe the account is out of space, etc.

That's different than a "hard bounce" which means the email has been dropped and will not be retried. That happens for permanent reasons like incorrect email address, spam blocks, etc.

In your case, the bounces were all to your email address, not the guest's email address -- the copies you get and notification emails were soft bounce, not the ones to the guest. The guest's emails show opened.

Do you see the emails coming to your email address now? It was likely an intermittent issue and has been resolved by your email provider already.

I received a number of "soft bounce" notifications yesterday and this morning - both to a guest email address and my own email address. The notifications were on emails tied to different reservations. I've checked with the guest and they have received everything that I emailed them. Any ideas what is causing this?

Notification example >>> https://s15.postimg.cc/a95sgtl0r/Email_Soft_Bounce_Notification.jpg

Hello,
right now quote widgets show quote as soon as number of adults is entered. is there a way to make inquirer enter number of children (even if it is 0) before quote is shown to them? (fighting attempts of over occupancy). TIA

Ahhh... We get this question a lot :-)

The search box on the Support section also searches the forums and the blogs.

We should probably put the same search box over there as well.

I really don't want to ask a question here if someone has already answered it, but for the life of me, I can't find a search box for the help forums. Is that even possible? Am I blind? I feel like a dumbass right now...

Monica

Ok, it just went out