General Help and Questions

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Hi -

How can I export my guest name, address and "traveling with" data for 2016-2017 to an excel sheet to set up a mail merge and print labels?
We send holiday cards throughout the year.

Thanks!
Alice

Hi Marinas Edge & BlueMtnCabins,
I am wondering how this worked for you via TA? I have more than 5 listings so would be eligible for this channel management option but am on PPB with TA. Are you as well & were you able to convert to PM? Any pros/cons to converting to PM?
Thanks,
Barb

How do I set that rule up?

Everything is working now. Thanks!

We did some maintenance earlier this morning and emails were queued for a bit. They should all now be sent.

Does it look correct on your end now?

It looks like the email sending system is hung up. Anyone else having trouble?

No, not currently. We have some plans to add logic based fields eventually, but there's a lot of detail there.

Not currently, but that's a great idea. How would the details work? We've bounced around a couple of ideas here, with the simplest being a weekend min nights rule that kicks in if Friday or Saturday is in the booking. That handles your case because Friday would trigger it, so a guest would have a 4 night min if booking Thu night leaving Mon, Fri night leaving Tue, Sat night leaving Wed. They could still arrive Sun through Wed and get the 3 night min.

Would that work?

Is there a way to set up season/rates to require 4 night min only for weekends? i .e if rental start falls on Thu, then require 4 nights.. else, 3 nights? Thanks

Is there any way to insert time of day (morning, evening, afternoon) in the email, so that instead of
Hi Jane,
thank you for your inquiry about xxxx

inquirer will get:

Good evening Jane,
thank you for your inquiry about xxxx

? TIA

Yep, we looked into this and it's going to take a code change to fix. Basically what happens is that prorate takes into account all seasons by default. So we need to add a "only prorate inside this season" option to each season, so you can set and control that behavior on a season by season basis.

Yep, ZELLE is very cool! I wish they had an API we could hook into to integrate directly.

The best way to offer that in OwnerRez is to add a Custom Instructions payment method and add instructions on how to pay you via ZELLE. That will create a pending booking, and you can then record the payment on the booking Transactions tab when you receive it.

For the ZELLE discount, you could make that an add-on that the guest can select during checkout, but there's no way to force it to be applied if you do that. That's still probably the easiest way: create a discount, applied optionally, and then the guest can pick "3% discount for paying via ZELLE". They could also pick that on credit cards on accident, so if they do, just remove the discount on the other side.

The other option would be to leave the surcharge as it is and then update the booking to remove the surcharge when somebody does a ZELLE checkout and send them the new total.

Any update?

Hi everyone, Long time since I posted. Can you guys have an option to pay via ZELLE, and deduct field (whichever name is given for the credit card charge. In my case it is other surcharge) before you give new title? Maybe a field labeled Credit Card can be entered and that amount is deducted from total if ZELLE is selected. ZELLE is instant money from one bank to another using either the phone number or email address.

Thanks,
Claudia

Is there any way to add a custom rate that is date specific? For example, $300/night for April 22-27 only. When the guest picks those dates it will auto-generate their special rate during the booking process.

Both agreements technically match Airbnb -- an "All Listing Sites" and an "Only Airbnb". Since the priority for the All agreement (20) is higher than the Airbnb agreement (10), the All agreement is chosen. Either set the Air agreement with higher priority so it's chosen, or remove priority entirely in which case the more specific criteria (specific listing sites) will be chosen.

If you go to the booking Legal tab, you can see which one will be applied on the link by looking for the [default] label in the request dropdown:

I set up a version of RA for AIrBNB bookings, but I notice that regular rental agreement link was sent to (and e signed) by AirBNB guest. Is there anything I need to do to make it default to AirBNB version for AirBNB bookings? ORB1129712 Thanks

Not yet, but we're working on an importer for their reservation export that will be out in a few weeks.

Is there a work around to have all a guest's info (email, phone, address, etc.) import into OR from a VRBO booking?
I hope I'm not wasting my own time, because I've been adding the info manually - not fun :(

I set the Independence day week rate to: "Use this rate for bookings with the same or more number of nights " and rate for the night $379 or with blank.
it is still prorating.


Rent 2 nights (6/28, 6/29) during High Season adjusted for Week rate at $268.43 per night 536.86 $536.86 Rate: Week for $1,879.00
Season: High Season (May 29 - Jun 29, 18)
Rent 5 nights (6/30 - 7/4) during Independence Day adjusted for Week rate at $371.29 per night 1,856.43 $1,856.43 Rate: Week for $2,599.00
Season: Independence Day (Jun 30 - Jul 7, 18)
Surcharge Cleaning Fee based on $150.00 per stay 150.00 $150.00 Surcharge: Cleaning Fee $150.00 per stay
Season: High Season (May 29 - Jun 29, 18)
Tax TN Sales / Sevier County Lodging Tax 12.75% $324.27 Tax: TN Sales / Sevier County Lodging Tax
Season: High Season (May 29 - Jun 29, 18)
Surcharge REFUNDABLE Damage Deposit based on $300.00 per stay 300.00 $300.00 Surcharge: REFUNDABLE Damage Deposit $300.00 per stay
Season: High Season (May 29 - Jun 29, 18)
Total $3,167.56

Go to the rate and select "same or more number of nights" under proration. More here: https://www.ownerrez.com/support/articles/rate-engine#proration

I see you have some at All and some at Extra right now. Let me know if changing them to Extra fixes it. If not, it's probably prorating across both seasons, i.e. for a week long booking that spans 2 seasons, it sees the week and prorates even if the rates in each season have less than a week. To control that, we'd need to add a setting so prorate only works inside a season.

Just saw this one, sorry for the delay!

What if you set the week rate for the holiday period to prorate up only and put a night rate in? Does that get what you want?

I never asked, but since I never received ANY response to it, so I assumed they never get it whereas when i send to their own email, I do get a response. I will try to follow up with next AirBNb bookings to see if it works.

I double checked @BlueMtnCabins setup and it looks correct, with a trigger and template going out to the @guest.airbnb.com email address. When you get in contact with the guest through other means do they deny getting the email at all or admit that they received it but just ignored it?

The one thing I'd suggest is editing the link text to be more friendly. Edit the template, click on the {BULEASE} link, click the edit link button, and change the "Text to display" to something more explanatory than just the raw URL.

Works for us at a pretty high rate. The email address that OR originally imports from Airbnb is a @guest.airbnb.com email address. It's a special email address that sends email back and forth directly with the guest. It does not add messages to the Airbnb message thread (what you can see online). The message thread email address ends with @reply.airbnb.com. The @guest one only works while the booking is active. Once the guest has departed, that email addresses ceases to work and you'll start getting bounce messages (which is why it's important to get the guest's REAL email address). If no one ever responds to the trigger thing, you should check with OR team to see if it's set up correctly. 'Cause it works for us at a pretty high rate. A good 75% of the time if not more the guest will respond right off.

I have tried to do what article " Airbnb request for contact info (real email address) and signed renter agreement" suggests - request contact email AND send link to RA in same email sent to Airbnb type of email. It appears that it does never go through because I have not seen one guests reply (take action) on it. Would I also not see it in Airbnb dash? I never have. I end up asking guest for their regular email( gmail, yahoo) etc , updating it in booking info, and only then sending them, link to RA. Since I cannot test this (by creating a fake Airbnb reservation), has anyone encountered the same?

I have a quote that spans part of 4th of July period and part of regular summer rate. I want only prorate at week rate if they take entire week during holiday period(defined as Jun 30 - Jul 7). But They are taking only part of holiday week. What I see is this:

Rent 5 nights (7/3 - 7/7) during Independence Day adjusted for Week rate at $371.29 per night 1,856.43 $1,856.43 Rate: Week for $2,599.00
Season: Independence Day (Jun 30 - Jul 7, 18)
Rent 2 nights (7/8, 7/9) during Summer Peak adjusted for Week rate at $268.43 per night 536.86 $536.86 Rate: Week for $1,879.00
Season: Summer Peak (Jul 8 - Aug 18, 18)
Surcharge Cleaning Fee based on $150.00 per stay 150.00 $150.00 Surcharge: Cleaning Fee $150.00 per stay
Season: Independence Day (Jun 30 - Jul 7, 18)
Tax TN Sales / Sevier County Lodging Tax 12.75% $324.27 Tax: TN Sales / Sevier County Lodging Tax
Season: Independence Day (Jun 30 - Jul 7, 18)
Surcharge REFUNDABLE Damage Deposit based on $300.00 per stay 300.00 $300.00 Surcharge: REFUNDABLE Damage Deposit $300.00 per stay
Season: Independence Day (Jun 30 - Jul 7, 18)
Total $3,167.56
is there a way to avoid prorating if less than 7 nights are holiday nights? is my setting wrong someplace?

thanks