General Help and Questions

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I noticed that recently that check-out date started to default to the current month. For example,. if I select check-in date Mar 1, 2018, and I want to select check out date, it would be natural to default to a date AFTER March 1, 2018 (or at least to display calendar for March 2018 for the check out date). Instead, it defaults to Sep of 2017 and you have to scroll again through all the months forward to get to desired check out date. I am on firefox. Not a biggie, but I think it started recently.

Gotcha, will try. This is my 1st experience with secdep, thanks

Are you looking at the payment form or the security deposit form? The security deposit form should always only allow credit card or PayPal.

EDIT: I looked up above and the point is to give a payment to get the card and then schedule the security deposit on that. If you want to hide the check and custom instructions on the payment form, go to the booking Rules tab and set the payment days in advance for Check and Custom Instructions to a few hundred so they will never apply. That way they won't show.

FYI, we're currently working on an enhancement for this process that will make the secdep form smarter. Once that's released (due in the next week or so) the secdep form will check the due date and schedule the secdep on the card if it's not due yet -- instead of instantly charging.

One more question. I have set this up as described above. However, when i open the form (I have not sent yet), it shows options to be paid by check or "special instructions' - which would be fine for a regular advance payment, but for secdep being reserved 3 days prior to arrival, availability of "check' payment does not make sense. Is there any way to override the rule and make CC or paypal the only options for secdep? TIA

Same issue I am having with guests. Would really like to at least have time stamps be in our local time zone- PST, and the customization time of day would be ideal. The Check Out email is too rushed for a 2 night stay and most of our bookings are 2 night stays.

Along the same lines...

Too many guests say they did not get an email at all when I know they did (automatic), I am wondering if goes into spam folders because of the proxy address?

In the email tab, I have found that some Check-in emails sent to the guest do not have the "opened" icon next to it and when you drill into it there is no time stamp of when they have opened it....yet they end up Checking-In just fine. (They must have got the email because how would they have known the door code otherwise?) Something is off on the tracking.

Can you email the document to support@ownerreservations.com? I'll have a look.

I get an "error converting document" message when trying to upload a rental agreement from a MS Word document. The file type I'm trying to upload is a .docx as is required. What other issues should I check for in my document that may be causing this problem?

Awesome! Thanks, this works great

Ah, thank you, that explains it - she opted to pay by check AND selected insurance, apparently. That is why I saw the email. By the way now since I was able to add an optional check discount, 2 people already opted to use it.

Yep, optional still works the same way.

However, we recently fixed a hole in the workflow on check bookings and travel insurance. Travel insurance requires a credit card, so before if a guest selected travel insurance but paid with a check or PayPal, you'd have to manually send them the travel insurance link for them to be able to purchase it. There wasn't any automation on that -- the guest would have to notice they didn't get the travel insurance and ask you for the link.

Now, if the guest picks travel insurance and pays the booking with a non credit card method, we note on the checkout that we'll send them an email about it and send out that template automatically. It only goes out automatically if they actually select travel insurance during checkout -- that optional setting is still honored.

We also tightened up the messaging to you and to the guest with the deadlines for travel insurance to cut down on folks that want travel insurance but miss the deadline (day of final trip payment or 30 days before arrival, whichever is later).

I noticed that on new booking renter just was sent email with travel insurance link. I have it as 'optional", and always had, but is sending an email something new? i have never noticed it before. Thanks

Interesting thing just came up. Our guests that auto booked on VRBO didn't receive our emails because VRBO isn't passing email addresses through iCal. Wondering if there is a way to send an email to us the owners that reminds us that emails won't go out because there is no email address so we can go in and add it? Alternately, a way to simply filter (or a report) that showed all guests without a valid email so we could easily add them?

Damon

I do not want yet another wifi enabled device ( thermostats are wifi already) - we are in the mountains, wifi is over satellite, we have limited data and experience outages. i want something simple, to control existing set up, not another hub.

No, unfortunately

Is there any way to tie a motion detector to your thermostat systems? Then if there was no motion detected for say 12 hours, it would trigger the thermostats to a setting. Check out MicasaVerde.com. They have home controllers that solve some of those issues. There's no integration with OR though but perhaps you could get someone to do the integration using their API.

I understand this is not the highest priority, i just thought that you guys being as technologically attuned as you are, may have come across some sort of a solution for your own VRs. I am building 3rd VR that will have THREE Honeywell 9000s, bringing the total number of thermostats I have to control:

1) 2 - VR#1 ( two independent HVAC units) - Honeywell 9000 thermostats
2) 2 - VR#2 (one HVAC unit, zoned) - Bryant Evolution Connex thermostats
3) 3 - VR#3 ( two HVAc units, one is zoned) - Honeywell 9000 thermostats - not built yet
4) 1 - own home - Honeywell 9000

That is 8 thermostats to control! ( currently 5)
So #1, 3 and 4 can fortunately be on same app.
But really looking forward to calendar integration, as now hubby is the one who has to remember to set the thermostats up or down between guests.

I was looking for iCal import on their site. I don't think they have it, but if they did it would be very cool -- you could do a setting where it was 78 degrees during events and 75 degrees the rest of the time. Zapier.com is another similar site, but it also doesn't look like they have anything triggering on iCal. They do have an event start trigger on Google Calendar, but not one on event end :-/

Oho... It looks like both IFTTT and Zapier have email triggering, for example: https://parser.zapier.com/. If you created triggers in OwnerRez to send out emails on day of arrival and day of departure, you might be able to tie your thermostat=78 to arrival and thermostat=75 to departure. It might be a bit more complex to figure out the timing as we send out the daily triggers at 3am. You'd also have to consider the case where you get an arrival and departure email the same day.

We have considered adding Zapier/IFTTT connection to OwnerRez which would make all of this simple, and I'm sure we'll get to that at some point. Right now, we're knee deep in 3 other things -- payments overhaul, walled garden site handling (including listing site criteria on renter agreements, separate checkout, etc), and channel integration for airbnb, booking.com etc. Once we've got all _those_ out of the way... :-D

@BlueMtnCabins: It would probably have to go the other way. The booking software (like OwnerRez) would have to push events to the devices (thermostats). The thermostat companies probably have APIs or bridge software where we could web-hook events to them. So OwnerRez would basically tell the thermostat "go to 78 degrees" around the time the guest checks out. There are a couple different patterns.

https://ifttt.com/honeywell_total_connect_comfort has some applets(?) for Honeywell Total connect Comfort (which is what i have) but I do not see one that allows to use reservations calendar and follow something like this:

if checkout day, at 10AM ET and system = cool, set temp = 78F
If checkin day, at 2:30PM and system = cool, set temp = 75F

Does anyone know if there is any application that integrates calendar and wifi thermostats. meaning if I have a 3 night gap and property is not occupied, I want to set temps higher (or lower) to save on utilities.
I have 2 (soon will be 4) Honewell 9000 series wifi thermostats and also Bryant Evolution Connex (2 thermostats) also wifi.
I imagine such app would use my existing log in to those respective apps or portals and change settings based on occupancy. Anyone aware of such app?

Thanks Chris. That fixed it! Take the rest of Sunday off!

Looks like FK changed their inquiry email format slightly, but just enough to throw off our parser.

We've now released a hotfix that addresses the issue.

Can you send through another test inquiry?

I see the test inquiries in your account and we're looking into the issue.

I saw previous post about # of guest, but there is also an issue that arrival and departure dates are showing missing on the OR inquiry. I tested it a few times and both inquiries (on different properties) are showing on the OR Inquiry missing arrival and departure dates:

This inquiry is MISSING INFO.
This means that there is missing or malformed information such that a quote is not possible. Specifically:

The arrival date has not been specified.
The departure date has not been specified.

Yep, they both use the same format.

The hotfix for this is now released.

Actually one was TA one was FK with same issue but tgey probably use same setup

Thanks for the heads up! Looks like TA finally added adults/children into the email instead of just the guests which they had before.

We'll get our parser updated to handle the new format and a hotfix out shortly.