General Help and Questions

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I thought there was a way to change the dates on a booking for an individual booking? I can't seem to find it.

Guest final payment is July 3. However, they asked me if I can push it to the 3 rd week instead. I am trying to see how I can do that one the system. This one happens to be via check. If it was automatic, via credit card, that would be a problem. Is there a way to change the dates?

Claudia

Great. Thanks!

yes they started to show as 'sent' now

Yes, we had a glitch with our email service provider today that caused emails to queue up instead of going out. It should be solved now. If you refresh, do you see the emails have been sent?

have emails shown as 'queued" since 1PM ET today. It is 4;24 PM now.

Oh I see what you mean. The guest total count in parenthesis.

I don't know if you noticed this but when you hover the mouse over those booking strips (on the calendar) it shows you the adult/child/pet count. Did you notice that?

Take a look at this picture for what I mean:

http://i.imgur.com/svg5Z9W.png

That will show you the adult/child/pet count.

However, you're right that the booking strips should show custom information. That's something we've been meaning to add so that you can use field codes to show whatever information you want in those strips.

-Michelle

Hi Michelle,

When you click on the tab for Bookings the calendar comes up ( month by month ). On THAT page it gives you the name of the person that reserved and the total amount of people in (x). If it can show the breakdown, including pets. This way I don't have to click on each one to see the breakdown and if they have a pet.

Hope that explains it better.

Hi Claudia,

When you say "booking page overview" do you mean opening a single booking or looking at multiple bookings on the ribbon, calendar or list?

When opening a single booking, the overview page does show adults, children and pets. It's right there in the middle. If the booking doesn't show adults or children, it's because there are none listed on the booking.

I feel like maybe I'm not understanding your questions though? Please let me know,

-Michelle

Hi guys,

Is there a way to break down by adults, children and pet total on the booking page for the month? Presently it just give one total for adults and children. I would like to see 4/2/1 or something like that for 4 adults, 2 children, 1 pet. Can that be done easily?

This is under BOOKING tab, month by month, overview.

Thanks,
Claudia

Hi Glenn,

You're not missing anything. Our imports (whether iCal or Excel) have always been a one-time manual process, not an automatic thing that runs all the time.

HOWEVER, that is changing right now as we speak. Because so many users have had to turn on Book It Now with the listing sites, we understand the urgency of getting automatic iCal (importing) up and running and it is being worked on actively as I speak. We hope to have a first release out later this week.

We have been inundated about this over the past few weeks and months as users struggle to deal with the listing sites demanding Book It Now while at the same time keeping calendars balanced.

Check back in a few days on this.

-Michelle

Hi, is there *any* way to have an external ics calendar show up and block available dates? Most(all?) other sites allow you to add an external ics calendar to your calendar for a property to enable updates. I have a common google calendar that I manage for all my sites (vrbo, flipkey, airbnb) and I have it shown in all three sites to enable blocking. Hence when I get a new reservation on any of these sites, it will show up as a reservation on that particular site, but I also add it into my common calendar. Thus immediately all other sites have the dates blocked as well. I just can seem to figure out how to do this for ownerres without manually going in and updating its calendar for the property. I think I am missing something... there has to be a way....

Glenn

Found it. Thanks!

Hi Claudia,

You can edit the Booking Confirmation Email now directly. It's a template.

When we made the transition to a template (from the old "email paragraphs" system) we made sure to move over old user's paragraphs using a custom field called email paragraphs. Do you see that in there? If so, you could find and edit that custom field under the Property > Custom Field.

Does that make sense?

-Michelle

Hi guys,

I am trying to figure out how to add a paragraph to my Booked Confirmation Email. I used to be able to go in there and add it. Now it is all summed up together.

Thanks,
Claudia

@Marinas Edge: Looks like we missed this one. Sorry! Disabling a property basically just hides it from site and prevents it from being offered or selected in future lists. The current booking/payment activity will still run unless you stop those on their own. ~Sam

Hello,

If I disable a property will it also disable all future scheduled items for that property or will they continue to operate (e.g. emails with triggers, payments, etc.)?

Yes, anything done in OwnerRez (create booking, accept quote, etc.) will update the calendar.

Above I was referencing a situation where you complete the booking in VRBO entirely -- at that point you do need to pull in the block via iCal sync (or manually create it).

If you import the VRBO inquiry into OwnerRez and make the reservation here, though, doesn't it update the calendar?

Great. I have sent you a friend request, and can invite you to the closed group once you accept. Looking forward to your participation! This is a very motivated group of folks.

Thanks so much for the detailed answer, Chris. It's also great to know that automatic sync is on the horizon :)

Love to join the FB group and answer questions about OwnerRez (and VR marketing in general).

I'm at: https://www.facebook.com/programcsharp

Currently, no, they don't auto sync. You can do another import again using the tool whenever you want -- it'll tell you it can't overwrite existing bookings/blocks, but will add new ones.

Automatic sync for VRBO iCal is high on our todo list right now -- after we get the current set of things we're working on (hosted sites, call center, pm, etc.) out, that'll be top of the list -- probably a month or so.

After the initial import of my bookings from VRBO to OwnerRez, will I need to manually add all subsequent VRBO bookings to my OwnerRez calendar? In other words, am I correct that VRBO bookings don't automatically sync to OwnerRez?

Good news about Yapstone. That will gain you easy VRBO and HA business.
Don't know whether Square does online processing but given the nature of our business, I'd think that they'd have to since most people transact from a distance and property owners wouldn't be swiping a card. I know that quite a few folks are using it who do vacation rentals. Sorry I can't be more helpful on that. I glanced at their website but didn't see anything about it.

Yapstone, yes. In fact, we had a set of meetings with them awhile back and discussed integration. We haven't pushed that through yet, but that's definitely on the roadmap.

Square we haven't looked into. Isn't Square usually "card present" transactions where you swipe card using your smartphone? I don't know if they have online/ecommerce integration, but I'll pass this request along to the dev team.

My friend was wondering if you were considering Square or Yapstone, since they were already pretty heavily represented and used among the group.

Thank you! This is great. I am on a private Facebook group with about 1000 members and just about everyone is looking to create their own websites and integrate booking, reservation management, calendars, etc. I am answering some questions there as I get them about OwnerRez. I spoke with the moderator and she wanted to extend an invitation for someone from OwnerRez to join the forum if they would like to to answer questions that might pop up from prospective customers. This is a very motivated group of folks. Already a half dozen or so of us are using OwnerRez right now, but we're all pretty new at it, and sometimes we have a hard time finding the info on the website (sorry! it can be a little confusing). If you or someone else there would like to join the Facebook group, please let me know and I will provide your FB name to the admin. It would just require a low key presence, not be salesy but be informative.

Hi Nancy,

Thanks for spreading the word and recommending OwnerRez! We really appreciate that!

I just created a payment partners support page here for you:

https://www.ownerrez.com/support/articles/payment-methods

So you could send that to your friend.

Thanks again,

-Michelle

My feeling is that a Facebook, Google or Amazon should jump on this and just create a sophisticated classifieds setup with a simple subscription fee. They could do this in a heartbeat and if they don't get greedy, could immediately gain hundreds of thousands of customers. They'd have the reach and marketing dollars to promote it and have it be successful right from the get-go.

Hi, a friend is interested in signing up for OwnerRez and she wanted to know all the different payment partners you work with. I'm embarrassed to say that I could not find this on the site. I know I've seen it somewhere, could you please let me know where it might be?