General Help and Questions

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The URL that we give you for each iCal feed determines what your calendar system will "see" in terms of your booking data. Each of our iCal URLs are unique - they each show all the booking data for that property from the first of the current month on.

If you want your calendar system to change iCal feeds, tell it "unsubscribe" or "remove" the feed that you gave it before and then give it a different/new iCal feed.

Remember that iCal is an export/import format, so if you want to unsubscribe or remove it from your calendar system you need to tell your calendar system to turn it off. There is most likely a button or switch that says to "unsubscribe" or "disable" the iCal feed that you hooked up to your calendar.

It is possible that some calendar systems may simply import all the iCal events into the existing calendar store and you have to manually delete all of them one by one. I hope that isn't the case, but it's possible.

How do I change which calendar I want it to go to?

Claudia

How do I get the all of my bookings out of my ical on my phone? I disabled the ical under property. However, it remains on my calendar, on my phone.

Claudia

* Correction, some are still on my ical, on my laptop. How do I get rid of those? On both laptop and phone?

Hi Claudia,

iCal is a text format. The housekeeper can't look at the iCal text itself - it's just a big file full of data. They need to import the iCal feed (URL) into whatever calendar system they use.

So if they use Yahoo! Calendar for instance, they can "subscribe to a calendar" and enter the iCal URL you give them.

Does that make sense?

I'll see if we can split up the names into multiple options. Thanks for the feedback. That makes sense that, for security purposes, you may only want them seeing part of the name and not the email or phone number.

-Michelle

That is great! Thanks.

I tried to look at my ical calendar after I did it, but I can't seem to find it on how the housekeeper, or anyone else would see it. It would it be the same view as the ownerRez calendar?

On my phone I saw it as a list. On that list, can we have it show, in the gray area, the day and date of arrival (displayed already) AND the day and departure date?

Also, can we separate the options of full name and email address to be 3 options... First Name, Last name, email address? I don't think I want them to have the email address of the guest, nor the last name.

Thanks,
Claudia

Hi Claudia,

Navigate to the property you'd like to share, click on the iCal tab and create a feed. During creation, you'll be presented with some options for what you'd like them to see. If you want them to see the guest name and party size, select those options. The 'description' shows the party size.

Then you'll see a URL to copy/paste. Your housekeeper can put that into her calendar system. Most major calendar systems accept iCal feeds. Sometimes, it's known as "subscribe to calendar" or "add internet calendar".

If your housekeeper uses any of these calendar systems, it will work:

* Outlook
* Google Calendar
* Apple iCal or iCloud calendar
* Zoho Calendar
* Yahoo! Calendar
* Cozio

And a lot of others.

Hope this helps,

-Michelle

Hi,

How would I be able to use the ical for third party agents? This is for my housekeeper, for example. She would just have some information?

Where do I start?

Thanks,
Claudia

Great! Thank you!!!

Claudia

Hi Claudia,

We just released a minor update (a few minutes ago) that included this feature, among others.

Open a property, click on the Billing tab and you'll see a new section for Quote Expiration. You can use that to set the default number of days you want to see on a quote.

Hope this helps,

-Michelle

Where can I change the Expiration Date so that it isn't 10 days from when the quote is given. Many people still have to talk it over with people. I would like it to be 21 days, on each quote, without me having to manually change each one.

Claudia

You guys are awesome.

@Marinas Edge Found and fixed. Someone else reported it, and I was able to track it down based on their report. It was only happening for about 10% of alerts and only a certain kind (new bookings that were accepted through the quote acceptance forms). Thanks for your patience. ~Sam

Definitely didn't work the first time (I checked the email and nothing went out).

I'll try to repro later and get back to you.

Hi Marinas Edge,

We're not finding any problems with Third Party Alerts, and it's been reviewed by two different developers. Would you mind trying again to see if it's something you can reproduce?

Create a blocked-off time manually and then check the Email menu to see if Third Party Alerts went out.

The email menu is here:

https://app.ownerrez.com/emails

Do you see any records there for the outbound email to your Third Party people?

If so, then the system is working fine. It might be that they're not being delivered on your end, or going to spam?

If not, please let me know ASAP with the Booking # of the blocked off time.

Hope this helps,

-Michelle

We're getting 3rd party alerts okay. Not sure about anyone else, but ours seem to be working.

Third party alerts broken? Just got a booking but didn't get my alert ;)

@CBSunshinerental

We just released a hotfix, a few minutes ago, to take care of a number of IE8 issues. It won't matter to you now since you just upgraded your browser, but I'm glad to have found them anyway. Thanks for nudging us about IE8!

In case you wondered, we do officially support IE8 for "functionality only" which means the design might be a little off, but it's supposed to be functionally usable. Official support is:

- IE (8 functionality only, 9+ everything)
- Firefox (4+)
- Chrome
- Safari (3+)
- Opera (11+)

Thx,

~Sam

Looks like the upgrade fixed my problem. Thanks again!!!

@CBSunshinerental

Something I didn't notice last night, but I see now... It's the browser you're using. Your last comment about it working on iPhone got my brain going (that and a fresh pot of coffee).

I looked at your account history. It looks like you use Internet Explorer version 8 predominantly. Is that something you can upgrade? IE8 is an old browser now - almost 5 years old. Microsoft recommends using version 10 at this point, but even version 9 will work.

You can get the latest IE at this link:

http://windows.microsoft.com/en-us/internet-explorer/download-ie

Simple download and install and you're done.

Alternatively, you can download and install any of these browsers, which will fully work with OwnerRez:

- Firefox (any version from 4 on)
- Chrome (any version)
- Safari (any version from 3 on)
- Opera (any version from 11 on)

The reason your iPhone works is because it uses Safari as a browser.

I will continue looking at the bug in IE8 this morning for you since I'm curious what's going on, but I can tell you 100% at this point that what you're seeing is a result of using that browser.

@CBSunshinerental

I am looking at it now. We do not see any other reports of not being able to send quotes or replies. On the contrary, many quotes have been responded to since the release yesterday evening.

We will be putting out an update statement and blog post on what was released in the next day or so.

Please standby while I review your account specifically. I may need to impersonate your user account which means you will temporarily lose access to your account for a few minutes.

Thx,

~Sam

I have done all I know to do with my PC, but have figured out I can create the quote on my PC then send from my Iphone. I have rebooted since the upgrade, not sure what elst to do. If I create a quote, it will send me my automatic email so it doesn't seem to be a email issue from my computer.

Is there somewhere that discusses what this upgrade includes?

ORQ21655, this quote. I tried it on another reply as well, and same thing.

This is the error message:
Your email could not be sent. Please review the following problem and try again:
•A 'Error: Invalid argument.' error occured. Try refreshing the page.

@CBSunshinerental

Can you provide an example or be more specific about what you're seeing? I've tried reproducing the error you described with no success. Is this when you're sending an email from the inquiry area or quote area? What inquiry # or quote #? What browser? We'll run it down for you.

Thx,

~Sam

Appears there is a bug when trying to respond with a quote. Will not let you email or respond; gives you an error code.

Hi Claudia,

You're not losing your mind - that actually happened. During the release, we had some files get put out that were part of a different QA check (not the final QA check). We've found about a dozen things that were released improperly. Some were reported right away by users, others we found here before anyone reported it. It's all getting cleaned up now. As you refresh, you may notice some things changing slightly. Nothing dramatic, and it's all UI stuff. No data was lost or anything like that.

-Michelle

I looked in there. I only saw....

Profile
Change Password
Payment Method
Billing

Logout

Nevermind. It now appears. So strange. IT didn't appear when I was typing the above info. It appeared after I clicked on my name and got the second screen. Then I went to the drop down menu and it is there. Does that make sense?

Claudia

Hi Claudia,

I was just going to answer the support email you sent, but we'll do it here so others can see.

It's now part of the My Account menu. On the top right, you'll see your name in a drop-down menu. Click the caret to the right of that to open that menu. You'll see both "Help" and "Feedback" in there.

-Michelle

Hi Michelle,

How do I get to the Feedback page when I am under the Booking Area, under the new look?

Thanks,
Claudia

And yes, other goodies throughout. We'll put out an update statement and some blog posts in the next day or two.

-Michelle