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Looks like the upgrade fixed my problem. Thanks again!!!
@CBSunshinerental
Something I didn't notice last night, but I see now... It's the browser you're using. Your last comment about it working on iPhone got my brain going (that and a fresh pot of coffee).
I looked at your account history. It looks like you use Internet Explorer version 8 predominantly. Is that something you can upgrade? IE8 is an old browser now - almost 5 years old. Microsoft recommends using version 10 at this point, but even version 9 will work.
You can get the latest IE at this link:
http://windows.microsoft.com/en-us/internet-explorer/download-ie
Simple download and install and you're done.
Alternatively, you can download and install any of these browsers, which will fully work with OwnerRez:
- Firefox (any version from 4 on)
- Chrome (any version)
- Safari (any version from 3 on)
- Opera (any version from 11 on)
The reason your iPhone works is because it uses Safari as a browser.
I will continue looking at the bug in IE8 this morning for you since I'm curious what's going on, but I can tell you 100% at this point that what you're seeing is a result of using that browser.
@CBSunshinerental
I am looking at it now. We do not see any other reports of not being able to send quotes or replies. On the contrary, many quotes have been responded to since the release yesterday evening.
We will be putting out an update statement and blog post on what was released in the next day or so.
Please standby while I review your account specifically. I may need to impersonate your user account which means you will temporarily lose access to your account for a few minutes.
Thx,
~Sam
I have done all I know to do with my PC, but have figured out I can create the quote on my PC then send from my Iphone. I have rebooted since the upgrade, not sure what elst to do. If I create a quote, it will send me my automatic email so it doesn't seem to be a email issue from my computer.
Is there somewhere that discusses what this upgrade includes?
ORQ21655, this quote. I tried it on another reply as well, and same thing.
This is the error message:
Your email could not be sent. Please review the following problem and try again:
•A 'Error: Invalid argument.' error occured. Try refreshing the page.
@CBSunshinerental
Can you provide an example or be more specific about what you're seeing? I've tried reproducing the error you described with no success. Is this when you're sending an email from the inquiry area or quote area? What inquiry # or quote #? What browser? We'll run it down for you.
Thx,
~Sam
Appears there is a bug when trying to respond with a quote. Will not let you email or respond; gives you an error code.
Hi Claudia,
You're not losing your mind - that actually happened. During the release, we had some files get put out that were part of a different QA check (not the final QA check). We've found about a dozen things that were released improperly. Some were reported right away by users, others we found here before anyone reported it. It's all getting cleaned up now. As you refresh, you may notice some things changing slightly. Nothing dramatic, and it's all UI stuff. No data was lost or anything like that.
-Michelle
I looked in there. I only saw....
Profile
Change Password
Payment Method
Billing
Logout
Nevermind. It now appears. So strange. IT didn't appear when I was typing the above info. It appeared after I clicked on my name and got the second screen. Then I went to the drop down menu and it is there. Does that make sense?
Claudia
Hi Claudia,
I was just going to answer the support email you sent, but we'll do it here so others can see.
It's now part of the My Account menu. On the top right, you'll see your name in a drop-down menu. Click the caret to the right of that to open that menu. You'll see both "Help" and "Feedback" in there.
-Michelle
Hi Michelle,
How do I get to the Feedback page when I am under the Booking Area, under the new look?
Thanks,
Claudia
And yes, other goodies throughout. We'll put out an update statement and some blog posts in the next day or two.
-Michelle
Refresh - should be gone now.
We did do a lot of testing, believe it or not. :-( I know how bad this looks, and we're doing a full QA again just to see if we can shake anything else out.
-Michelle
Just found another. An unrecognized email just arrived in your account. Click the blue link to deal with it and crash, bang boom...
Damon
I work at Microsoft...not unfamiliar with such things :)
Nice job again! Any other hidden goodies in the new release?
Damon
And it's fixed!
Wow, you're fast. Somehow, we missed that in testing. :-/
We're in, patching it now.
Thanks for the head's up.
-Michelle
I just opened ownerreservations and saw a very fresh and professional (touch optimized) layout. Nice job. I love the ability to export my data now!
There seems to be an issue when I click on an inquiry # it tries to take me to a booking. I click on the status, however, and it goes to the inquiry.
I am using ie10 modern browser and verified the issue with my windows phone and desktop version of ie10.
Hi Michelle,
I have been very busy since my mother got sick. Don't really know much about any changes made recently with OwnerRez. Will have to read through it when I get a chance.
I just went in there and saw that the amount of people was NOT GIVEN. She gave it to me on the description and I entered it. Now I can create a quote. Now, if she would have given me the correct email address, she may have received it. :(
Thanks,
Claudia
Hi Claudia,
Haven't hear from you in a awhile!
This happens with certain inquiries if the inquiry lacks the right data in certain fields. Can you send me the inquiry # and I'll tell you specifically why. Send it to help@ or use the Contact Us form.
Obviously this needs to be fixed, but I can help you with why it's happening in the meantime.
You can also create a quote manually on the side.
Michelle
Is there something wrong with creating a quote? It is not letting me go from verify to Create Quote. When I click on it, nothing happens.
Thanks,
Claudia
Yes, that's what the widget is for. We plan on having a full page calendar you can link to, but that's in the future. You could also give people a link to your Google Calendar, FlipKey or HomeAway calendars since our software keeps all of those up to date for you.
Ah, got it. That makes sense. Is there a way for people to check availability without interacting with us? Is that what the widget does that integrates with an existing site?
Hi Renee,
We have many users who don't have websites. Our system helps you receive inquiries (from all the major listing sites) and quickly create quotes and respond. You don't need any website to do those things.
However, we do not (yet) offer the ability for people to book directly without any interaction from you. We've discussed this feature many times - we feel that the vast majority of traffic comes from inquiries so there's a much stronger need to handle the inquiry/email traffic first.
Hope this helps,
-Michelle
Is it possible to use this software as a standalone reservation system, or does it need to be integrated with a website?
In the features > integration section, I read "we want to provide a basic 'start from' page for every owner to give their guests in the event they don't have a website." Does this mean there's a URL to direct people to check out availability and book time? I was only able to find the feature to generate javascript embed code.
Thanks!
Hi Damon,
At the moment, no, but that's a great feature suggestion.
-Michelle
Is there a way to cc or bcc other email addresses in the email templates?
Damon
Yes, those are both good ways of sharing information, but they're "read only" shares. I thought you were referring to ways that an assistant could login and create/send quotes and do things inside the application. I'm glad you were able to use the alerts and google sync to help out. We have a lot more plans for both of those things.
I'm surprised you didn't mention google calendar integration or third party notifications. Both do a great job.
Hi Damon,
At the moment, we don't support partial or shared access. You would need to use a shared login that you both can use to access the same account. Some users use an email address such as bookings@ or info@ to login and then share that with their assistants.
There are some people here who have been thinking about setting up that sort of service as a part of OwnerRez - a phone/email assistant who will take care of your inquiries for you. When one comes in, they'll email back and respond with a phone call as well. The thought was that it would be priced per inquiry. Something like $5 per answered inquiry (phone and email together makes up the response as well as the back and forth) and then another $5 if the inquiry turns into a booking. Their responses and the inquiries would be logged in OwnerRez of course, and they'd answer on behalf of you as your guest manager with a phone number that you select.
-Michelle
