General Help and Questions

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Everything that you see on that page is in the system except the "daily summary email" mentioned further down.

For instance, if you want to see a list of bookings, click on the Bookings menu and then on the Grid link over on the top right. Here's a direct link to it:

https://app.ownerrez.com/bookings

All other grids, emails and views shown are active and working.

Does that help?

-Michelle

Here is the link. There a quite a few reports there, and the daily email is toward the bottom of the page.

https://www.ownerrez.com/features/bookings

Thanks,

Ed

Oh, I see. You're referring to the Daily Summary email which was a beta feature that we stopped doing awhile back. We ran into some complications that we wanted to work out (a lot of people were marking them spam because of little-to-no activity).

Do you have the link or URL of the page of the website you were looking at? We should remove that text for now until the Daily Summary email is re-released.

-Michelle

Thanks Michelle.

It's not so much reporting on credit cards.

I remember looking at your website and seeing the reports that email you the daily on the activity of your property (it listed guests checking in, checking out, monies coming due, etc.)

Is this a specific reprot which is currently available, as it was mentioned on your website?

Thanks,

Ed

Hi Ed,

At the moment, our reporting/analytics features have not yet been released. It's a very high priority item, but we've had to push it back for higher priority items. At the moment, we're working on a lot of stuff related to email.

If you collect credit card payments, your gateway/merchant account provider offers some basic reporting though only about basic credit card transaction and batches.

-Michelle

Hi,

I was wondering how I go about accessing all the reports that OwnerReservations has?

Thanks,

Ed Nasi

Ok, sorry for the bother. You shouldn't have to manually update anymore. Let me know if you see it again. In the last release, we created a new tester service that probes the listing sites' calendars 5 or 6 times a day, based on different factors. This will tell us even faster when they change things or bugs arise.

I do not know if they updated. I updated them manually.

Claudia

Hi Claudia,

Did your bookings show up last night? Let me know if not. There was a small group of people that were affected by the update - about 50 total. Their booking changes were waiting in the queue for about 5 hours. Everyone else was fine.

-Michelle

Our updater has been offline for several hours. We ran into some performance issues and took it offline to do some tweaking. We just now - literally 10 minutes ago - put it back online, and the updates are going out right now. There are hundreds of bookings waiting to update so yours may take a few minutes. ~Sam

PS. Ordinarily, calendar updates are made within 10 minutes of your change.

How often does the calendar sync? I had two bookings today and they didn't update.

Did I do something wrong?

Claudia

The emails I get after I enter feedback was slow in coming, also. However, now they are up to date. They caught up and I am receiving them, right after I enter the response.

Claudia

Six emails were sent out of our system for that booking at 11:39 and 11:40 AM EST.

If you didn't receive them until 1:45 PM, something must have happened in between.

Have you seen any other slowness receiving email from anyone else? Maybe your personal internet/email provider is running slow right now.

I'll check with our ESP and see if they're seeing any slowness.

-Michelle

Received Booking Conf at 1:45pm. Definitely, slow to get everything. Booking # 252549

Did everything come in yet or are you still waiting? I don't see any sending problems on our end, but you if share the booking #, I can't do some digging and see when the emails were sent.

Just received the Rental Agreement. Not the Booking Confirm yet.

Claudia

The money was credited back to my account.

Thank you,
Claudia

A booking took place today and I have not received the Booking Confirmation, nor the Rental Agreement Emails. The guest received them.

This has been over 25 minutes ago.

Thanks,
Claudia

All payments, no matter if they are credit card or check, receive the same "receipt" style email. It looks just like the one the guest gets when they book. I will email you an example.

-Michelle

Hi Michele,

Can you show me what the email for the final payment collect, via credit card, looks like to the guest?

Thanks,
Claudia

I think for now the proposal is limited to HomeAway. They'll probably use the owners on HomeAway as beta testers before rolling it out to VRBO and all the multitude of other HomeAway website acquisitions.

I know the HomeAway security people are reading the HomeAway forum topic. It would be great to have a few more people who feel strongly one way or the other to log on there and voice their opinions!

http://community.homeaway.com/message/26537

This is horrifying! I am **not** going to go along with this if I can't see the travelers email. I like using my own format when answering, including pictures and links of my choosing. I'll walk away from VRBO if I have to.

If you're a HomeAway owner, I'd encourage your addition to the HA forum thread.
Does anyone here have a link or reference to similar discussions on other boards?

Thanks,
P.

I, for one, am not interested in going into their site and continue to check for inquiries. I want my inquiry sent to me, via EMAIL!

Claudia

Peter, thanks for starting this topic.

The replies on that HomeAway community thread, and elsewhere, are almost unanimously opposed to the changes, in one way or another.

As Michelle touched out, HomeAway has spent years chasing Airbnb, never realizing that their customers aren't the same as Airbnb customers. Their customers are VR professionals that rent out properties as a business. Those customers want professional tools, lots of options and personalization to their own tastes. They don't want their fortunes linked to any one listing site. They don't want listing sites to force them to use one particular calendar, take one particular type of payment or restrict them from talking to their customers how they choose. They want tools that highlight their own business and not the business of the listing site.

HomeAway really needs to be accentuating their differences with Airbnb and highlighting the advantages of their own model instead of spending millions chasing the same type of development.

Thanks for the link, Peter.

Hi GreenJoe,

Ah yes, the Airbnb-style stuff. HomeAway has been trying to duplicate what Airbnb does for the past two years. I figured that was what you were referring to. We're not terribly concerned about it, given HomeAway's track-record and their marketbase. FlipKey has recently been walking down the same road. Both HA and FK don't seem to realize that many of their customers don't want to be locked into a closed-loop platform with high fees that doesn't let you use any other email/phone/quote/payment structure.

If it does happen, then we could only scoop up some of the inquiry and you'd have to answer the other part through the HA interface.

Receiving and parsing inquiries is only one of many features we provide. Less than half of our users use our inquiry features. Most answer email outside of our system and using us to create quotes and manage the booking/payment/security deposit that comes after that.

-Michelle

Enjoy:

http://community.homeaway.com/thread/4590

P.

at the homeaway summit in austin a couple months ago they showed off a buggy email interface that they were considering rolling out (very similar to Airbnb). They claimed they needed to implement a closed email communication system because it was necessary to eliminate email phishing scams that have been targeting homeaway listings. the idea is to hide the listing owner's email until booking occurs or until the owner/manager decides to release their email id to the prospective guest.

Hi Peter,

Do you have more information on that policy? I had heard rumblings about that but nothing concrete. Our assumption was that that would be configurable (ie. owners could choose to get inquiries that way or keep them as they are now).

If HomeAway forces all users into that model, there are integration methods we could construct to retrieve those inquiries, similar to how we update calendars on third-party websites.

-Michelle